Customer Satisfaction
13
PROPRIETARY OF Global ACT TM Copyright © 2015 Global ACT™. All Rights Reserved. Customer Delight
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Transcript of Customer Satisfaction
PROPRIETARY OF Global ACTTM
Copyright © 2015 Global ACT™. All Rights Reserved.
Customer Delight
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
A Driver’s LicenseA Family PhotoA Store ReceiptA 2000 or earlier coinA Piece of CandyA Ballpoint PenA LipstickA Planner, Palm Pilot, Calendar, or Other OrganizerA combA Coffee CupA MarkerA Deodorant A Store membership cardA Pair of GlassesA Rubber band
Scavenger's hunt
HUNT OVER!
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
Based on the Days Objective What do you expect to Learn
Today?
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
Provide exceptional customer service that achieves results and gets noticedAdopt the skills and techniques that routinely deliver positive customer experiencesMaximize the value of your customer interactionsDeal effectively with difficult customers and turn complaints into opportunitiesContribute to a customer-centric culture and achieve greater personal growth and customer satisfactionDemonstrate a positive, confident and professional approach with internal and external customersDeliver customer delight
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
ACTIVITY TIMEMy Service Definition
Service to me is:
AttitudeExcellenceDelightNeedsExpectationReliabilityTimelyUnique
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
ACTIVITY TIMEDumb charades-best practice sharing
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
Video TimeAttitude to Give
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
For More info, please Contact:
Corporate OfficeGLOBAL ACT (Global Academy For Corporate Training)A 39, First Floor,Mohan Co-operative Industrial Estate,Mathura Road, New Delhi ? 110044phone icon 0129- 4174443phone icon +91-9810544443phone icon +91-8527606786email icon [email protected] , [email protected] icon www.vivekbindra.com
Copyright © 2015 Global ACT™. All Rights Reserved.
Specially Designed for <Name of the Client>
Thank You
