Customer Relationship Management · Soffront 17 $1,000 $1,600 $6,000-$12,000 Surado CRM 17...
Transcript of Customer Relationship Management · Soffront 17 $1,000 $1,600 $6,000-$12,000 Surado CRM 17...
Pricing GuideCustomer Relationship Management
Here’s What We’ll Cover
Pricing models
Pricing ranges
Unexpected costs
Pricing by application
Pricing of popular systems
$ !
$ $$
Two Common Pricing Models
An upfront sum for the license to own the software and use it in perpetuity. This is the more traditional model and is most common with on-premise applications.
A monthly fee to use the software for a specific amount of time. Subscription pricing became popular with the advent of Software as a Service (SaaS).
Perpetual License
Subscription
Comparing Costs by Pricing Model
Upfront costs
Perpetual License
Subscription
Recurring costs Other costs
HIGH LOW MEDIUM
LOW LOWHIGH
Perpetual License Costs
• Perpetual license fee
• Customizations
• Installation/setup
• Integration with existing systems
• Maintenance (updates, patches & upgrades)
• Premium support services
!Customization and integration costs can be significant--often as much or more than the software--if you choose to change the software substantially.
Upfront costs
Recurring costs
Subscription Costs
Customization and integration costs are often less costly simply because SaaS systems have not provided as much flexibility in this area. Although that is changing as SaaS systems evolve.!
Upfront costs
Recurring costs
• Customizations
• Installation/setup
• Integration with existing systems
• Subscription fee
• Premium support services
Total Cost of Ownership
While a perpetual license may cost more upfront, the total cost of ownership typically converges with subscription packages in about 7-10 years.
!
Visit our Total Cost of Ownership Calculator for a more detailed estimate.
Perpetual License Subscription
Total cost of ownershipconverges over time.
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10
Cost ($)
Perpetual License Price Ranges
Starter
Mid-range
Enterprise
License fee
Functional breadth and depth
$150-$500/user
$400-$1,100/user
$1,000-$5,000/user
Subscription Price Ranges
Starter
Mid-range
Enterprise
Functional breadth and depth
$5-$80/user
$40-$125/user
$60-$300/user
Monthly fee
Often Overlooked Costs
Data migration
While this can be done in-house, most will want
to pay the vendor to transfer data.
Training
Often web-based training is included, but
vendors will charge for in-person training.
Hardware & IT
This can be a major expense for on-premise
software buyers that need their own servers.
Units of Pricing by Application
Marketing automation
Contacts or records in your database
Field service
Field service technicians on your team
Call centerAgents, phones, phone lines, calls or call times
Help desk IT staff or assets (if asset features included)
Number of salespeople using the softwareSales
automation
Pricing for Popular Packages
Product Pricing Model Starter Mid-Range Enterprise
Goldmine 13Perpetual License Fee
N/A $565-$599 N/A
Netsuite CRM 10Subscription (user/month)
$79 $99 $129
Oracle CRM On Demand 11
Subscription (user/month) $75 $90 $125
Sage ACT! 15,16 Perpetual License Fee
$199 $795 $995
Sage CRM 12Subscription (user/month)
$39 Unavailable N/A
Sage SalesLogix 17
Perpetual License Fee
N/A $795 N/A
Salesforce 9,15 Subscription (user/month)
$5-$25 $65-$125 $300
SAP CRM 18Subscription (user/month)
$89 $149 $199
Soffront 17 $1,000 $1,600 $6,000-$12,000
Surado CRM 17Perpetual License Fee
N/A $700
Perpetual License Fee
$600+
Pricing for Popular Packages Continued
Product Pricing Model Starter Mid-Range Enterprise
Microsoft Dynamics CRM 1,2,3
N/A $499 $699
Maximizer CRM 5,16,17
$34 $44-$49 $62
On Contact 7,15
$150 $250 $350
Prophet CRM 4,17
$15 $39 $59
SugarCRM 8,17
N/A $275 $449
$35 $45-$60 $150
N/ASubscription (user/month)
Perpetual License Fee
$65
$63-$79
N/A
$983-$4,922$187-$776
Subscription (user/month)
Perpetual License Fee
Subscription (user/month)
Perpetual License Fee
$50 $60 N/A
N/A $995 N/A
Subscription (user/month)
Perpetual License Fee
Subscription (user/month)
Perpetual License Fee
Sources of Pricing Data
The pricing information included in this presentation was collected from the vendors' websites in November and December 2013. Software Advice is not in a position to provide detailed price quotes on behalf of these vendors, and this data should not be considered as such. The information is simply a compilation of what is publicly available online. Buyers should contact the software vendor for actual pricing. Below is a list of sources for where this information was collected:!1. https://partner.microsoft.com/download/global/40196599
2. http://www.microsoft.com/en-us/dynamics/crm-price-comparison.aspx
3. https://www.microsoft.com/en-us/dynamics/crm-purchase-online.aspx
4. http://avidian.com/buy-it-now.aspx
5. http://www.maximizer.com/crm/editions.html
6. http://www.maximizercrmanywhere.com/maximizer-pricing-and-options/
7. http://www.oncontact.com/crm-software-pricing/
8. http://www.sugarcrm.com/pricing
9. http://www.salesforce.com/crm/editions-pricing.jsp
10. http://www.crmexposed.com/compare-netsuite-products-pricing.php
11. http://www.crmsearch.com/oracle-crm-pricing.php
12. http://www.sagecrm.com/united_states/editions-pricing/
13. www.goldmine.com/crm-products/pricing/
14. http://www.act.com/products/
15. http://crm-software-review.toptenreviews.com/
16. http://www.crmswitch.com/crm/sagecrm-vs-salesforce/
17. http://infogrowcorp.com/ViewDocument.aspx?DocumentID=67
18. http://www.crmswitch.com/crm-cost/crm-cost-list/
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