Customer Relationship Management Novartis
-
Upload
tabata-torres-visbal -
Category
Business
-
view
927 -
download
6
description
Transcript of Customer Relationship Management Novartis
NOVARTIS
New Product Report
Prefer more accessible
places
Suitable price:
15€ - 50€
Questionnaire Analysis
91%use
diabetic medicine
s
90%buy at
drugstores
• Afraid of side effects• Feel uneasy• Carry them everywhere
100%
don’t like using
medicines
75%have met
side effects
Users
Non-usersAlternative treatments: healthy lifestyles
100%
don’t know benefits of
our products
After
Knowing
60%would like
to take
55%would like
to buy
50%use them everyday
Market Segments
4 6 8 100
2
4
6
8
10
Children Teenager Young MenYoung Women Mature Men Mature WomenSenior Men Senior Women
Company Competitive Advantage
Seg
men
t A
ttra
ctiv
en
ess
According to our targeting map, we decided to focus on:
• Young women• Mature men• Mature women• Senior women
Market Potential: 9 425 000 000
Market Coverage: 72.5%
CAGR: 15.06%• Growth market
Products Introduction
Galvuprior• Tablet divisible, white pills, 50mg• Type 2 diabetes• Price: 24€ (30 tablets)/45€ (60 tablets)
Rosiglitazone• Insulin sensitizer (PPAR)• Control blood sugar from liver• Price: 23.90€ (30 tablets)/45.60€ (60 tablets)
Morewithless• Pills & pain free injection• Triggle the body’s natural system of healing• Price: 100€ - 200€
Positioning Map
0 5 10 15 20 250
5
10
15
20
25
30
35
40
Galvuprior
RosiglitazoneStagid
Amarel
Quality
Price
Pills
0 5 10 15 20 250
100
200
300
400
500
Morewithless
Lantus
Quality
Price
Insulin
Make Our Products Available
Market Penetration
We will grow Novartis by penetrating markets in which similar products already exist, but our goal is to gain competitor’s customers and their market share. We will also try to convince the current non-users of our products to buy our products by using smart advertising and loyalty procrams.
Market Coverage
The market coverage is differentiated in our case because we offer different products for different target groups. However, all of our products will be available simultaneously in all of the selling points:
– Pharmacies
– Supermarkets
– Hospital drugstores
Trade Offs
Internet
Retailer
Trade fair
Pharmacy
• We provide our products for all customers through the same channels.
• We also provide all of our products in the same channels.
Communicate Values to Customers
Young Wome
n
Mature Men
Senior Wome
n
Mature
Women
• Web and TV• « Keep healthy, smile with
sweet! »• Good promotion with irresistible
price• Beautiful package &
Personal postcard
• TV, radio and web• « Better health, better life »• Activity organization in
supermarket• Out calling• Gift: handcream, lotion, …
• TV, radio and web• « Success in your health,
success in your business. »• E-mail: discount,
exposition• Brochures• Gift: calendar
• TV, brochure and radio• « Be health, be
independent, do more what you want, see more in the world »
• Sales reps& out calling• Forum
Long-term Relationship with Customers
Young Women• Promotion/Product e-mails
Mature Men• Newsletters• Phone calling 1 by 1 service• Promotion: 5 + 1 for free
Mature Women• Loyalty card• Promotion: 5 + 1 for free
Senior Women• Loyalty card• Reward system• Promotion: 5 + 1 for free• Additional service
THANKS FOR YOUR ATTENTION!