Customer Relationship Management

Content

CRM SugarCRM System Requirement Installation Process Configuration

CRM Customer relationship management (CRM) is a

term applied to processes implemented by a company to handle its contact with its customers

CRM software is used to support these processes, storing information on current and prospective customers.

in different departments, such as sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation.

CRM

Details on any customer contacts can also be stored in the system

this approach is to improve services provided directly to customers and to use the information in the system for targeted marketing and sales purposes

SugarCRM the world's leading provider of commercial open

source customer relationship management (CRM) easily adapts to any business environment several deployment options, including on-demand,

on-premise and appliance-based solutions to suit customers' security, integration and configuration needs

More info : http://www.sugarcrm.com/crm/about/about-sugarcrm.html

System Requirement Operating System : Linux, Windows 2000/XP,UNIX, BSD, or Mac OS

X

Web Server : Apache, IIS, and other web servers that supports PHP

Database : MySQL version 4.0.x or 4.1.x (best 4.0.23)

Language : PHP versions 4.2.X or 4.3.X (best 4.3.10) or 5.X

Installation Download lastest version from :

http://www.sugarforge.org/content/downloads Click on the “Full Installation Packages” link

Copy Sugar Files to Web Server Unzip the Sugar files into the Document root

directory

Installation

Set permission on the following directory and files to writable :

cachecustomdatamodulesconfig.php

Installation

Point your browser to : http://<yourServer >/ <yourSugarDirectory > /

And follow Installation Wizard instructions.

Database configuration

Site configuration

Log into SugarCRM

Use username “admin” And the password your provided in the

installation process

Group member

Muazzam Ali Krich Nasingkun Chee M. Lin Hlaing Ei Ko Jon athan Khor Johan Hasan