Customer is king
10
-
Upload
patrick-baumgartner -
Category
Business
-
view
750 -
download
0
Transcript of Customer is king
Not at All Costs!
The Good / The Bad / The Ugly Customer
8 Not so Good Relationship Signs
High Contact Frequency
Swaps Vendors in Your Industry and Boasts About It
Your Staff Complains About Them
Abusive To Your Staff
Payment Issues
Tends to Add or Change Scope off Work During Project/Sprint
Constantly Unavailable Tries To Game The System
The 4 P Matrix
Price Prospect
Promotion Pain
Or The 3 Ps and one F Matrix
Price Prospect
Promotion Fun
But What About the Supplier?
Things a Supplier should do
Be Always Friendly Speaker the Customers Language
Define The Rules of The Game Early
Feedback Loops Involve Customer Actively Say No!
Amaze The CustomerCraftsmanship
…Take The Customer at Hand
