Customer Behaviour Analytics: Billions of Events to one Customer-Product Property Graph
Customer from India Customer from UK Customer from Malaysia Billions of Web Pages with.
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Transcript of Customer from India Customer from UK Customer from Malaysia Billions of Web Pages with.
WITH BLESSINGS GRRILGLOBAL RESOURCES
RESEARCH INTERNATIONALPVT LIMITED
MY WORKERS
GRRILEND TO END SERVICE
PORTAL FOR CUSTOMERS ALL OVER THE WORLDA GLOBAL INITIATIVE TO LINK END USER AND TRADESMAN FOR EFFECTIVE BUSINESS AND CUSTOMER
MANAGEMENT
MY WORKERS
Customer from India Customer from UK Customer from Malaysia
WWW.GRRIL.CO.IN
WWW.GRRIL.CO.UK
WWW.GRRIL.CO.MY
HIGH LEVEL BUSINESS FLOW
WWW.GRRIL.COM
Billions of Web Pages with Optimized Keywords – Top
Ranked by Google
Dynamically mapped Keywords – Top Ranked by
UNDERLYING GLOBAL PORTALS
GRRIL.CO.UK GRRIL.CO.IN GRRIL.CO.MY
WWW.GRRIL.COM/INDIA/GASFITTINGS
WWW.GRRIL.COM/UK/GASFITTINGS
WWW.GRRIL.COM/MALAYSIA/GASFITTINGS
PORTAL ARCHITECTURE
GRRIL.COM
WWW.GRRIL.CO.IN/GASFITTINGS
WWW.GRRIL.CO.UK/GASFITTINGS
WWW.GRRIL.CO.MY/GASFITTINGS
CUSTOMER SEARCHING FOR THE KEYWORD “GAS FITTINGS” FROM ANYWHERE IN THE WORLD
Possible Keywords 1. Gas Leak2. Gas Fittings3. Gas Replacements4. Gas Connection Details
BUSINESS WORKFLOW
SEARCH ENGINE
USER SEARCHING FOR A SERVICE
USER REACHING GRRIL TEAM
THROUGH EMAILS OR CALLS
GRRIL TEAM TO CONTACT APPROPRIATE
TRADES MAN IN APPROPRIATE LOCATION
TRADES MANEXPERT IN SPECIFIC
FIELD
SERVE THE CUSTOMER
TRADES MAN CALL THE
CUSTOMER
BID THE COST
SHARE A PERCENTAGE OF MONEY TO GRRIL FOR
GETTING THE BUSINESS
Step 1 Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
BUSINESS FOCUS AREAS
CATEGORIES IDENTIFIED
PORTAL SAMPLE DESIGN – IDEAS TO INCORPORATE
CUSTOMER LOGIN
CUSTOMER LOGIN
PORTAL SAMPLE DESIGN
PORTAL SAMPLE DESIGN
PORTAL SAMPLE DESIGN
PORTAL SAMPLE DESIGN
PORTAL SAMPLE DESIGN
PORTAL SAMPLE DESIGN
PORTAL SAMPLE DESIGN
PORTAL SAMPLE DESIGN
PORTAL SAMPLE DESIGN
Customer/Tradesman
WebPages
WWW.GRRIL.COM\GASCOMPANY_PVTLTD.HTML
Website for the company with
default SEO
WWW.GRRIL.COM\GASCOMPANY_PVTLTD\HOME.HTML
GRRIL
FILL THE FORM BY THE CUSTOMER SELECT THE TEMPLATE OR MODIFY THE TEMPLATE PROVIDE SEO KEYWORDS. AUTOMATIC SEO PAGES CREATED WEBSITE WILL BE HOSTED FOR EACH COMPANY IN 5 MINUTES OF TIME,
CAN CREATE WEB PAGES ABOUT THE BUSINESS AND
REQUEST
CAN CREATE WEB SITES ABOUT THE BUSINESS - WEBSITE WILL BE
CREATED IN 2 MINUTES OF TIME
Custom Dynamic Web Engine – To Create Web
Pages and Web Sites instantly
MY WORKERS
Resource Work Count
Software Development Marketing Strategy
Developers 10
Testers 5
Managers 2
Security Experts and Hackers 2
Resource Work Count
SEO 8
SCM 10
Mail Collection 3
Data Entry 10
Facebook, Google,
Bing, LinkedIn, Twitter
BUILDING CUSTOMER SERVICE PORTAL
TARGETING ALL OVER THE WORLD
19 = 37
RESOURCE CNT : 56
1
Mgr
2
1
2
GRRILMY WORKERS
ALAN GAS COMPANY
BPO Operations (Call Center)
Revamp 8 Websites
Call Center(UK Ascent) 5
Managers 1
Resource Work Count EMAIL FROM CUSTOMERS
ALAN GASCOMPANY
Check Nearest Service Engineers
Call Service Engineers and assign work
Service Engineer to do their work
PART OF MONEYTO THE ALAN GAS
COMPANY
FUNCTIONALFLOW
Software Development
GRRILNumber of Resources Month 1 Month 2 Month 3 Month 4 Month 5
Development Managers 2 1 2 2 2 2Software Developers 10 5 5 5 5 8Testing 5 1 2 3 3Security Experts and Hackers 2 2 2 2
Business ProcessingBusiness Processing Managers 4 2 2 2 3
Increase Resource strength based on
the business
needs
SEO 8 2 2 4 4SCM 10 3 3 5 5Mail Collection 3 2 2 3 3
Data Entry 10 2 5 5
GRRILMY WORKERS
Gas Connection Call Center
Gas Connection Call Center
Number of Resources Month 1 Month 2
Month 3
Month 4 Month 5
Call Center Executives 5 3 4 5 5 5
Mangers 1 1 1 1 1 1
CUSTOMER CALL CENTER