Customer Experience Accelerates the Future

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[email protected] accelerating the future

Transcript of Customer Experience Accelerates the Future

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today’s situation in Belgium, Germany, the Netherlands, Spain, UK, ..Blind distribution by inert & centralised institutions.

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inefficient structures & organisations

top-down approach by decision makers / politicians

lack of long term energy policy

lack of incentives for the end-user

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Motivation bridges the Intention - Action - Gap

Intention Action Motivation

GAP

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Motivation bridges theIntention - Action - Gap

Motivation = x EXPECTANCY

IMPULSIVENESS x DELAY

VALUE

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June crosses this gap

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Address consumers’ firstpriority needs

1

S M A R T S A V I N G

today

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90% marktaandeel

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> 70% market share

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€ 507

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S M A R T S A V I N G

Address consumer needs through digital

innovation

251 €

avg potential saving 2015

per household

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S M A R T S A V I N G

Address consumer needs through digital

innovation

64,1 %

> 2 years since last switch

251 €

avg potential saving 2015

per household

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S M A R T S A V I N G

Address consumer needs through digital

innovation

64,1 %

> 2 years since last switch

67,5 %

no time for DIY251 €

avg potential saving 2015

per household

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20+ suppliers, 100+ energy tariffs, 60+ promotions

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supplier A

supplier B

supplier C

customer expectations : lower bills

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www.june.energyJUNE - SMART SAVING

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www.june.energyJUNE - SMART SAVING

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1 2

S M A R T S A V I N G

today

Improve (home) energy management

2018 - 2020

S M A R T E N E R G Y

Address consumer needs through digital

innovation

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supplier A

supplier B

supplier C

customer expectations : lower bills

energy informationpersonalised insights

benchmarking

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2016

huisPlug & Play battery basedreader for electricity and gas meter.

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1 2

Distributed energy system

3

S M A R T S A V I N G

today 2017 - 2018

S M A R T E N E R G Y S M A R T D I S T R I B U T I O N

2019 - …

Address consumer needs through digital

innovation

Improve (home) energy management

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• continuous increase of distribution & transport costs

• almost 50% of total energy invoice is distribution & transport

• automated peer2peer energy distribution improves efficiency

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peer2peer

efficient

automated

blockchain

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Motivation =x

EXPECTANCY

IMPULSIVENESS

x

DELAY

VALUE

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[email protected]

You had electricity.

Now you will have Power.

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June is a smart & hassle free energy service.

June constantly looks for the best market prices and automatically switches your energy contract to cheaper providers.

No more paperwork & guaranteed savings.

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S M A R T S A V I N G

Experience is more important than numbers

Innovation improves things exponentially

Everyone wants lower bills

Customers don’t want to waste energy on energy

Customers value personalised insights