Customer Enrolment in the new Digital · PDF fileCustomer Enrolment in the new Digital World...
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Customer Enrolment in the new Digital World 7 th December 2016 Anthony Lloyd-Perks, Head of Solution Sales, UK & Ireland
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Transcript of Customer Enrolment in the new Digital · PDF fileCustomer Enrolment in the new Digital World...
Customer Enrolment in the new
Digital World
7th December 2016
Anthony Lloyd-Perks, Head of Solution Sales, UK & Ireland
What am I going to talk about...
Account Opening is the first opportunity a bank gets to create a good first impression but it’s still a nightmare…in slow motion Digitisation and the availability of real-time data is changing all that So if you are a traditional bank that needs to modernise…. Or a challenger bank that needs to launch your service…. Or a Fintech that needs to bolt on your services to a core platform The next 20 minutes will be important to you
Customer Enrolment 2
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Digital Customer Enrolment 3
Gemalto: We enable trust in two interlocking ways…
We develop Secure Software
to enable trusted exchange
We deliver Solution & Services
in multiple models
Contributing to
ePassports for
Turkey
Our solutions are at the heart of modern life
ENHANCING
ePASSPORT
SECURITY
FOR TURKEY
MODERNIZING
ENERGY SUPPLY
IN LATIN AMERICA
SECURING DATA
FOR AMAZON
WEB SERVICES
LICENSING AND
PROTECTING
SOFTWARE
IN CHINA
POWERING
SAMSUNG’S
CONNECTED WATCH
SECURING
ECOMMERCE
IN MEXICO
4 Digital Customer Enrolment
Gemalto are trusted by the world’s biggest brands
450 MOBILE
OPERATORS
3,000+ FINANCIAL
INSTITUTIONS
100+ eGOVERNMENT
PROGRAMS
Customer Enrolment 5
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The Traditional Account Opening Process A look at Today….
Customer applies for
an account in branch
1 DAY
1 2
Slow, cumbersome, manual….and a very poor first impression Customer Enrolment
KYC Process
performed in Branch
2 DAYS
Third Party credit
checked performed
1 DAY
Account is created in
CMS
2 DAYS
Embossing File sent to
Card Bureau Data
Centre
1 DAY
8 7 6 10 9
Customer activates
card
1 DAY
Customer received PIN
in Post
2 DAYS
Customer receives
card in Post
Royal Mail
1 DAY
Card created and sent
to customer
2 DAYS
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Customer uses
card/account
1 DAY
Account Opening -
card usage minimum
14 days
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Real time data and digitalisation is changing all that
Customer Enrolment 7
Gemalto can enable all this and more…
Secure, Trusted,
Convenient
Any Time Any
Where Any Device
Your KYC, Your Way
Your Payment Type, Your Way
Your PIN, Your Way
Your Secure Access, Your Way
Customer Enrolment 8
Your KYC, Your Way
Document ID verification
Customer Authentication
Customer Risk
assessment
Control lists checks Biometric technology
FULL DIGITAL KYC PROCESS
Who is this customer?
Is there anything high
risk about him?
Is he who he says he is?
Customer Enrolment 9
Customer Enrolment We inter-connect our issuance solutions.
Gemalto Multi-Issuance
Hub
BANK Instant Issuance
(in bank branch)
Self-Service Issuance
(Instant Issuance Kiosks)
Mobile Issuance
(TSH)
Perso Centers
SIM/eSE/TEE Cloud M2M Wearables Card
DE
VIC
ES
Your Payment Type, Your Way
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Now banks have only one point of contact
for all PIN delivery channels
5 4 3
2 1 Channel SMS
allows to consumer
receive the PIN
easier using SMS
channel.
Channel App
allows to the bank
deliver the PINs
using the bank
application through
an SDK library
Deliver the PIN
using traditional
postal service or
use it as backup of
electronic methods
Channel Web
integrate easily the
PIN delivery
functionality to the
e-banking site
PIN by SMS
PIN by APP
PIN Mailer PIN by WEB PIN Definition
Change definition
before card
creation defining
the PIN code via
Web
A complete offer
for Pin distribution
and definition
Your PIN, Your Way
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Customer Enrolment
Mobile banking
Mobile wallet
Mobile Commerce
Card management
Proximity Payment
Online Banking
eCommerce
Branch Banking
Proximity Payment
Phone Banking
ATM
EZIO PROTECTOR EZIO SECURE MESSENGER
P2P Payment
Your Secure Access, Your way
Mobile channels Non-mobile channels
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Who Wins?
Customer Enrolment
Fast, reliable, secure onboarding of new customers – their way
Fast go to market proposition – 3 to 6 month deployment
Opportunity to bolt on additional services to Gemalto core platform
– easy API integration in case of Mobile
Customer expectations are met
Their banking, their way
….and most importantly of all….
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Customer Enrolment 14
Thank You
Ant Lloyd-Perks
+44 (0) 7769 143 787
www.gemalto.com
Customer Enrolment 15
