Customer Engagement
1
Customer Engagement Collect Background Informatio n Current Injury & Illness Prevention Plan OSHA 300 log (past three years) Training records (samples) Inspection reports (samples) Loss runs if available (most current) Complete IIPP Evaluation Questionna ire Phase 1 – IIPP Review Program Introduction Phase 2 – IIPP Revision Review client’s current IIPP Analyze supporting documentat ion Prepare revised IIPP Outline Revise and reformat IIPP Ensure IIPP meets Cal- OSHA standards Phase 3 – IIPP Roll out Revise / develop custom checklists for implementation and compliance Provide revised IIPP, action items and Bi- monthly safety training modules to client Collaborate on revised program Ensure procedures reflect organizational practices Adopt revised IIPP Provide IIPP training to Supervisors / Managers Injury & Illness Prevention Program Development Process Joint Clien t ESM Multiple drafts may be required Provide bi-monthly safety training to employees Coordinate with client regarding questions, or additional information needed Identify missing Cal-OSHA compliance requirements Provide ongoing consultation and support, including annual refresher to IIPP Safety training modules include: PPT Presentation, Learner’s Guide, Quiz and Answers
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Injury & Illness Prevention Program Development Process. Program Introduction. Collect Background Information. Current Injury & Illness Prevention Plan OSHA 300 log (past three years) Training records (samples) Inspection reports (samples) Loss runs if available (most current). - PowerPoint PPT Presentation
Transcript of Customer Engagement
Customer Engagement
Collect BackgroundInformation
Current Injury & Illness Prevention PlanOSHA 300 log (past three years) Training records (samples)Inspection reports (samples)Loss runs if available (most current)
Complete IIPP
Evaluation Questionnai
re
Phase 1 – IIPP Review
Program Introduction
Phase 2 – IIPP Revision
Review client’s current IIPP
Analyze supporting
documentation
Prepare revised IIPP
Outline
Revise and reformat
IIPP
Ensure IIPP meets Cal-
OSHA standards
Phase 3 – IIPP Roll out
Revise / develop custom
checklists for implementation and compliance
Provide revised IIPP, action
items and Bi-monthly safety
training modules to
client
Collaborate on revised program
Ensure procedures reflect organizational practices
Adopt revised IIPP
Provide IIPP training to
Supervisors / Managers
Injury & Illness Prevention Program Development Process
JointClient ESM
Multiple drafts may be required
Provide bi-monthly
safety training to employees
Coordinate with client regarding questions, or additional information needed
Identify missing Cal-OSHA
compliance requirements
Provide ongoing consultation and
support, including annual refresher to
IIPP
Safety training modules include: PPT Presentation, Learner’s Guide, Quiz and Answers
