Customer Contract Process
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Transcript of Customer Contract Process
Customer Contract
Process
Customer Contracts• Shipper-Carrier Agreement between shipper and any of
Landstar’s “carrier” companies, i.e., Express America, Gemini, Inway, Ligon and Ranger.
• Shipper – Broker Agreement between shipper and any Landstar operating company, i.e., those above plus Landstar Global Logistics and Landstar Canada.
• Other types of contracts that may surface include: Forwarder, Intermodal, Air, etc.
• Our standard Shipper–Carrier and Broker-Shipper Agreements are available on Landstar Online on the right side of the page in Pricing Administration under Info
• Customers are welcome to “red-line” and return them to us for review
Landstar-prepared Contracts
• Contract is received & logged• Reviewed by Legal or V.P., Sales Administration• Problematic contract issues negotiated with customer
(Agent included in such process)• If negotiation successful, contract is signed by V.P., Sales
Administration, and returned to the customer for counter-signing
• Customer returns fully-executed copy for filing in Pricing Administration
• Copy to Agent for record & reference for operations & customer service management
Contract Administration Process:
Legal Review: • Generally takes 1-4 business days to review and incorporate
changes (typically necessary)
• Protects Landstar & its Agents
• Most common problematic issues: Indemnification, cargo liability, pay terms
Important Reminder :Important Reminder :• You do not need to have a Contract in place to move freight.
• The Customer Contract is only necessary if the Customer will not give you the freight otherwise.
• Agents may NOT sign a customer contract, only a Landstar corporate officer. Agents may only sign rate confirmations which contain no contractual language.
Question & Answers:
Contacts:
Robin ParkerAdministrative Assistant
Email: [email protected]: 904-306-2281
OR
Ron CurreyVP Sales Administration
Email: [email protected]: 904-390-1453