Customer Centric Servicing in Financial Institutions.
11
Customer Centric Servicing in Financial Institutions. Has a Service Oriented Architecture (SOA) Finally Arrived?
description
Customer Centric Servicing in Financial Institutions. Has a Service Oriented Architecture (SOA) Finally Arrived?. Overview. Demands in response time to institution member or customer inquiries in a timely manner are becoming critical. - PowerPoint PPT Presentation
Transcript of Customer Centric Servicing in Financial Institutions.
Customer Centric Servicing in Financial Institutions.
Has a Service Oriented Architecture (SOA) Finally Arrived?
Overview
Demands in response time to institution member or customer inquiries in a timely manner are becoming critical.
Centralizing customer data in one application is seen as the best option for achieving improved response times.
Foundation of system must be Customer Relationship Management based for proactive reviews.
Benefits of a CRM Environment
Single system to centralize all member informationMultiple information sources
Banking SystemLOSCustomer Contact FormCampaign DataCredit BureauCustom Data
Promotion lists Upcoming retirements
Benefits of a CRM Environment
Consolidated Member View
Customizable view of what YOU need to know about your member or customer
Demographics Customer type Consolidated
financial summary Outstanding /
available offers (see campaign management)
Campaign Management / Portfolio Management
Membership or customer wide managed communications
Automatic or semi-automatic (review and release)
Email or letterVarious events
Birthdays Anniversary Promotion Home Purchase / Mortgage Free Retirement
Campaign Management / Portfolio Management
Targeted Communications / Support Services
Identify the right group to receive offers / notices
Upcoming retirement Members or customers with / without certain
products in portfolioSeminar invitations
Retirement planning Investment strategies
Product Campaigns
Special offers to qualified membersIdentify qualified members
Credit scoreIncomeAge
Produce / distribute offersEmailLetterMailing list for fulfillment houseDistribute tasks to contact members or
customers
Product Campaigns
Manage responsesDisplay available offers on member
profileOffer details for staffInstructions to staff on processing offersTrack responses
ReportResponse levelsUptake
Portfolio Management
Batch update of bureau dataScore and summary characteristicsNo member score impact (soft hit)Reduced data costs per member
Limit reviewsExisting LOC / revolving productsOffer increase?Extend to next review?Rate change?No longer meet credit requirements?
The Integrated Financial Product Management Solution
ARMnet™ - Tomorrow’s Financial Products Management Solution Here Today.
•Customer centric environment•Tab browsing between screens allows for easy access to all customer data.•All financial products stored under one contact area.•Documents and statements are generated and stored from within the customer space.• Tasks and emails auto-generated from within workflow.•Financial products easily accessible to be added or updated.•All data stored in one database for easier searchability.•.NET framework allows for easy integration with sub vendors.
For Further InformationContact us today for further information or to arrange a demonstration of the ARMnet™ Integrated Financial Product Management Solutions.
Tel: +1(888)883-2852
Email: [email protected]
Or visit us on the World Wide Web at www.axcesscanada.com
Tomorrow’s Financial Product Management Solutions, Here Today.
