Joint Public-Private Approaches for Energy Efficiency Finance
Customer centric approaches to improve service efficiency
4
1 of 25 Contact Us DP Road, Kothrud, Pune, India P.+91 8983462134/ [email protected] www. fieldomobify.com Customer Centric approaches to improve Service Efficiency
-
Upload
fieldomobify -
Category
Business
-
view
120 -
download
1
description
Customer centric approaches toimprove field service efficiency. How to increase field service efficiency
Transcript of Customer centric approaches to improve service efficiency
1 of 25Contact UsDP Road, Kothrud, Pune, IndiaP.+91 8983462134/ [email protected]
www. fieldomobify.comCustomer Centric approaches to improve
Service Efficiency
Contact UsDP Road, Kothrud, Pune, IndiaP.+91 8983462134/ [email protected]
www. fieldomobify.com
How a customer centric approach in customer care can be created
The main purpose for creating a customer centric approach in a business is to ensure the front line employees are attentive to employee needs, and as a result address them as appropriate.
One of the best approaches to this is, asking customers whether service was satisfying, and then making any necessary adjustments to improve upon their experience, when they return for similar services. After figuring out what the problem is, the roots of dissatisfaction can then be traced, and necessary adjustments made to fix the issue as soon as possible.
The main factor for success or failure of this is training the front-line employees how to act in a customer centric manner, as it will enable collating of feedback, and the emerging customer-centric approaches will allow for the whole organization and its constituent units to be more dynamic in their working. Customer feedback should not be underrated as it enables decision makers to identify customer needs and work at satisfying them.
Contact UsDP Road, Kothrud, Pune, IndiaP.+91 8983462134/ [email protected]
www. fieldomobify.com• Customer journeyThe working of customer journey and the benefits it allows customers should be clear enough, and this can best be done through the customer service operations. After identifying what the customers need, the business will then plan all activities in such a way that the customer needs will be fully met.
• Allow the customer journey enough timeAt the onset, the customer journey may seem pointless, thus there is need to allow it some time, for the full benefits to appear. Always involve the employees who talk with the customer most, and who the customer is most used to.
• Align customer expectation with the customer journeyThis is an important stage as it is what will provide a direction for employees tasked with improving service efficiency. If the customer’s expectations do not match the customer journey, there are high chances that the teams and individuals will work in opposite directions, and it will be hard to realize the goals of a business.
• Customer engagement and retentionThis involves having to listening to customers and looking at the direct and indirect benefits of the contact. There are numerous ways through which a business can communicate with its customers, and this can be through social media, technology, and in-house system.
• Use of social, mediaSocial media and mobile technology is one of the best ways through which a business can keep information up to date, and get feedback from their customers, conveniently and cheaply.
Contact UsDP Road, Kothrud, Pune, IndiaP.+91 8983462134/ [email protected]
www. fieldomobify.com
THANK YOU
