Customer Care • Capability • Commitment • Innovationwcms/@resi/documents/... · Domestic...

Domestic Heating Installations • Electrical Installations • Gas Service and Maintenance • Plumbing • Commercial M&E Installations and Maintenance • Disabled Adaptations • Renewable Energy

Customer Care • Capability • Commitment • Innovation

SPI Limited

Alternatively, go online at www.spi-ltd.co.ukFor further details contact SPI on 0845 600 2039


Our locations

Head office:

• Burntwood

Our branches are:

• Aldridge, Walsall

• Birmingham

• Coventry

• Redditch

• Smethwick

• Wolverhampton

Head office:

Burntwood1 Newlands CourtAttwood RoadBurntwood Staffordshire WS7 3GFTel: 0845 600 2039 Fax: 01543 495951

Welcome Where to find us

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Contents

Welcome 2

Where to find us 3

Plumbing 4

Domestic Heating 6

Repair and Maintenance 8

Electrical Installation 10

Disabled Adaptations 12

Renewable Energy 14

Commercial Services 16

New Build 18

Welcome

SPI Limited are a major building services organisation that isnow one of the largest mechanical and electrical buildingservices companies in the country, providing services to LocalAuthorities, Housing Associations, main contractors, and a varietyof consultants and private clients.

Our services to the Public Sector, New Build, Domestic andCommercial RMI markets include:

• Domestic heating installations

• Repair and maintenance

• Electrical installations and testing

• Electrical maintenance

• Plumbing

• Disabled adaptations

• Renewable energy installation

• Commercial M&E installations and maintenance

• 24-hour emergency call-out, 365 days a year

Operating from various sites across the Midlands, we employ around 500 staffwhose expertise and commitment ensures that our reputation has remainedsecond to none. A customer-focused approach together with working inpartnership with our clients is, we believe, the key to providing the best valueservice available.

Our quality, performance, and professionalism ensure that we remain at theforefront of our industry.


• Bullock Construction

• Birmingham City Council

• Connaught

• Lovell Partnerships

• Walsall Housing Group

• Wates Construction

• Whitefriars Housing Group

Our clients include:

Plumbing

i For more information visit our website

BathroomsOur Bathrooms service operates within both domestic andcommercial properties, including:

• Stripping out existing suites, associated wastes and pipework

• Installing new suites, flow wastes and pipework

• Tiling

• Wiring as required

• Redecoration

• Floor covering

Kitchens Our Kitchens service is carried out to the same exacting standardsand includes:

• Disconnecting and isolating old sink units for removal

• Installing first fix pipe for kitchen fitters

• Installing second fix pipework, connecting sink top and points for dishwasher/washing machine and gas cooker

• Wiring as required

• Installation of kitchen tiling

PlumbingPlumbingcontacts:

Telephone

Email

[email protected]

0845 600 2039


Today the plumbing division plays a pivotal role both as anindependent sector and as part of our package of servicesoffered in support of the 'Decent Homes' programme.

SPI currently installs around 3500 new bathrooms and2500 new kitchens per year.

“The attitude ofstaff from the fitteron site to thehighest level ofmanagement isalways positive,helpful andcustomer-focused.”

Birmingham City Council

Housing Department


Alternatively, go online at www.spi-ltd.co.ukFor further details contact SPI on 0845 600 20394 5



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From the removal of old solid fuel boilers to the installation of full domestic energy efficient central heating systems, SPI have been completing high quality domestic installationssince 1965. In conjunction with our other services – gas service, electricalinstallations, plumbing, disabled adaptations – SPI are able toprovide a complete internal refurbishment package.

As well as installations, our technicians also operate a 24-hour emergency call-out service, 365 days a year. All call-outs are co-ordinated via our localcontact centres.

SPI currently undertakes around 6000 central heating installations annually, whilstproviding maintenance to over 60,000 properties. All installations come with a 24-month warranty.

SPI are committed to employing local people wherever possible and operate astrict equal opportunities policy. We also operate a training policy for continuoustraining of apprentices and existing staff, ensuring our resources remain updated,supplying a reliable and dependable service.


Domestic HeatingDomestic Heatingcontacts:

“Co-operation of your company has alwaysbeen of the highest order, with good tenantrelationships and value for money.”

Bromsgrove Housing Trust

i

Domestic Heating

For more information visit our website.

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Telephone

Email

0845 600 2039

[email protected]



• Bridgnorth District Council



• North WestLeicestershire

• Nuneaton & BedworthBorough Council

• Rugby District Council

• Stafford Homes

• Wates

• WHG

• Wolverhampton Homes


“SPI’s key strength is that they have a very customer-centredapproach. They are willing to listento, and work with clients and areflexible in their approach.”

Nuneaton & Bedworth Borough Council

Repair and MaintenanceRepair and Maintenancecontacts:




• Bromsgrove District Housing Trust

• Midland Heart

• Nuneaton & Bedworth Borough Council

• Riverside Housing

• Rugby Borough Council

• Solihull Homes

• Trident Housing Alliance

Repair andMaintenance


High quality service and maintenance of gas heatingequipment not only helps extend the life of the appliance,they also ensure compliance with health and safetyregulations. SPI Ltd has been undertaking servicing andmaintenance of gas appliances for over 25 years, andcurrently service over 60,000 domestic boilers and 400commercial boilers annually and attends to 50,000reactive emergency calls.

From issuing of Landlord Certificates (CP12) through to helping tenants

maximise the energy efficiency of their appliances, SPI’s CORGI registered

engineers provide the quality of service clients can depend upon.

KLOEs and KPIs

SPI’s ability to exceed client KPIs and KLOEs (key lines of enquiries)

are a major benefit to many customers.

This was recognised in the Audit Commission Report of Trent and Dove

Housing in August 2005, which stated: “During the period, 99.58%

of properties had gas appliances serviced with current gas safety

certificates,” and “98.5% of tenants were satisfied with the overall

service, including contact and access facilitation”.

Health and Safety

Gas safety is an important, customer-driven area. Our clients need confidence

in our engineers to carry out gas safety and repair work. In addition to

installation and maintenance, we work with the Health and Safety Executive

(HSE) and have successfully completed contracts for gas safety and inspections

on behalf of Birmingham City Council, Coventry City Council, South

Warwickshire Housing Association and Walsall MBC.

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Telephone

Email

0845 600 2039

[email protected]

i For more information visit our website.



Electrical Installation

Established in 1994, SPI’s Electrical division is now one ofthe largest service providers in the market. Undertakingover 2,500 rewires, 5,000 upgrades and 10,000 tests perannum, we also cover approximately 15,000 homes onmaintenance works. The full range of services include:

• New build wiring and rewiring of existing properties

• Upgrades

• Service and maintenance

• P A T testing

• Electrical hot water and heating

• Wiring of other fuel systems

• Lighting systems

• Smoke detectors

• Economy 7 and Economy 10 systems

All of the above are available to both domestic and commercial applications

including schools, hospitals and other public buildings.


• Heart of England HousingAssociation


• Mansell Construction

• North West Leicestershire

• Redditch Borough Council

• Sandwell Homes


• Wrekin Borough Council


“SPI’s major strengths are their consistency in quality and delivery. I can rely on them giving us anexcellent job.”

Redditch Borough Council

The flexibility of the division to operateautonomously and efficiently is a credit toSPI’s versatile approach to business.

Whitefriars Housing Group

ElectricalInstallationcontacts:

Electrical Installation


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Telephone

Email

0845 600 2039

[email protected]




Disabled AdaptationsDisabledAdaptationscontacts:


Working in this sensitive area, our specialised team undertakeseach individual disabled adaptation as a complete project. We manage each project from the design and build stage throughelectrics, plumbing, decoration, glazed tiling and floor laying, withtenant liaison from start to finish. All trades are from SPI directlabour force. This comprehensive service serves to reduce the duration of theadaptation and the impact on the tenant, as their needs are oftengreater than the average able-bodied person.

Scope of works

As part of the adaptation work we will undertake:

• Isolating and removing old bathroom suite

and/or kitchen fitments

• Structural alterations to doorways, floors and

walls for new equipment and wheelchair

access

• Relocation of underground drains and

soil pipes

• Rewiring for new shower position, cooker,

altered light switches etc.

• Installation of new equipment

• Tiling to suit

• Alteration to heating system

• Decoration upon completion

• Maintaining services to residents while work

is in progress

• Disposal of all rubbish to licensed waste sites

“SPI are alwayswilling and ableto respond tocustomer needs.”

Orbit Care & Repair

Disabled Adaptations

SPI work for the individual private customer, localauthorities and housing associations which include:

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Telephone

Email

0845 600 2039

[email protected] • Derbyshire DistrictCouncil

• Heaton Care & Repair

• Lovell Partnerships/Severnside Housing

• Orbit Care & Repair

• Walbrook Care & Repair

• Walsall Housing Group


• Waterloo HousingAssociation

• Whitefriars HousingGroup




Renewable Energy

Renewable EnergyRenewableEnergy contacts:


SPI employs qualified engineers skilled in the installation andmaintenance of various renewable energy sources including:

• Solar panels

• Photovoltaic panels

• Ground Source heat pumps

• Roof top wind turbines

• CHP systems

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Telephone

Email

0845 600 2039

[email protected]

As an organisation committed to a sustainableenvironment, SPI offer a wealth of experience in thedesign and installation of low carbon renewableenergy heating solutions for both commercial anddomestic customers. These include:

• Solar heating

• Solar photovoltaic

• Ground source heat pumps

• Domestic wind turbines

• Biomass

SPI work closely with manufacturers and specialistcontractors to provide a range of services as part of a comprehensive package covering:

• Survey and consultation

• Design

• Grant funding advice

• Insulation

• Core or trench drilling or excavation

• Complementary or complete low carboninstallation and testing

• Annual servicing and repair

“With newtechnologies weneed contractorswho we can trust.This is why wework with SPI.”

Walsall Housing Group




CommercialServices contacts:


Industrial and Commercial

SPI’s Industrial and Commercial division is dedicated toproviding our renowned mechanical and electrical servicesto a wider market. Our vast experience ensures wecontinue to build a reputation for high quality service andexpertise, coupled with a drive for continual improvement.

We undertake mechanical and electrical installations on behalf of local

authorities and industry, including refurbishment of schools, office blocks and

public buildings. We install complete heating, ventilation and air conditioning

systems, as well as sophisticated controlled climate and energy saving systems.

Scope of works includes:

• Electrical installations

• Industrial gas mains

• Plant room installations

• Welded pipework

• Chiller installations

• Water installations

• Extracting equipment

• Ducting and ventilations

• Control specialists

• Legionella testing

• Air conditioning

• Maintenance contracts

• Reactive repairs

• 24 hours emergency call-outs

Skills

Employing service engineers, electricians, welders, pipe fitters,

plumbers, air conditioning and refrigeration engineers, catering

equipment engineers and swimming pool plant operatives, our

broad range of skills offers an unrivalled service in all areas. Along

with our building and joinery team we can provide the complete

building management package.

“SPI alwaysdelivers on timeand in budget.”

Crest Nicholson

• Balfour Beatty Construction


• Briar Associates

• Consultant Building Services Engineers

• Couch Perry Wilkes

• Coventry City Council

• Crest Nicholson

• Dales Housing

• Energy and EnvironmentalConsultant Engineers

• Good Hope Hospital NHS Trust

• Leicester City Council

• Solihull Metropolitan Borough Council

• Stewart Associates

• Stubbs Brothers

• Tamworth Borough Council

• Walsall Metropolitan BoroughCouncil

• Warwickshire AmbulanceService


• Wolverhampton City Council


Commercial Services


Commercial Services

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Telephone

Email

0845 600 2039

[email protected]



New Buildcontacts:


In addition to our vast array of refurbishment andmaintenance services, SPI also undertakes significantmechanical and electrical new build work.

What we can offer on new build

• Dedicated (qualified) specialist workforce

• 365 days a year call-out

• Specialist design team

• Part L and Part P compliance

• All staff are CSCS qualified

• Total electrical, mechanical and plumbing package available

• Specialist disabled adaptation available

• Wide variation of new build projects carried out

• Design and build

• Sole management of projects

• Partnering projects

• Integration of commercial and domestic

“SPI alwaysprovide first classcustomer care.”

Lovell Parnterships

• Barratt


• Connaughts

• Crest Nicholson

• Kendrick Construction


• Persimmon Homes



New Build


New Build

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Telephone

Email

0845 600 2039

[email protected]


S P I - L a r g e e n o u g h t o m a t t e r, s m a l l e n o u g h t o c a r e .

SPI Limited

1 Newlands Court Attwood Road Burntwood Staffordshire WS7 3GFTel: 0845 600 2039 Fax: 01543 495951


Customer Care • Capability • Commitment • Innovationwcms/@resi/documents/... · Domestic...

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Transcript of Customer Care • Capability • Commitment • Innovationwcms/@resi/documents/... · Domestic...