Customer Calendar 2012

January

New Build

It’s a new Year and a busy one for Stockport Homeswith approximately 25 new properties to be buildover the next 12 months.

Stockport Homes' Calendar 2012

New buildIt’s a new year and a busy one for Stockport Homeswith approximately 25 new properties to be builtover the next 12 months.

January

January

New Build

It’s a new Year and a busy one for Stockport Homeswith approximately 25 new properties to be buildover the next 12 months.

WednesdayMonday Tuesday Thursday Friday Saturday Sunday

7

14

21

28

5

12

19

26

3

10

17

24

31

2

9

16

23

30

1

8

15

22

29

6

13

20

27

4

11

18

25

BANK HOLIDAY

Stockport Homes staff raised over £9,000 during 2011 by doing all kinds of activities from fun runs to zip slides and dress down days.

NEW YEAR’S DAY

VolunteeringLooking to get into employment, training, volunteering or education? Why not contact our Employment Support Officer on0161 474 2836 or email [email protected] to find out what’s on offer. It’s easy to volunteer and many people are, with lots of different projects available.

February

WednesdayMonday Tuesday Thursday Friday Saturday

4

11

18

25

9

21

16

23

76

14

21

13

20

27 28 29

5

12

19

26

10

3

17

24

8

15

22

Sunday

There will be one Tenant Board Member vacancy in September 2012 to represent the East Area. If you are interested in standing for election, please contact the Governance Team on 0161 474 3577 or [email protected]

STAR Awards The STAR Awards are taking place again this year to recognise those customers that go that extra mile.Do you know a STAR? Keep a look out on Twitter, Facebook and Stockport at home to see when you can start to nominate.

March


3

10

17

24

31

8

1

15

22

29

65

13

20

12

19

26 27 28

4

11

18

25

9

2

16

23

30

7

14

21

Sunday

The Repairs Contact Centre is movingto the Technical Services OperationsCentre at Bredbury to be close to theRepair 1st support team. This will enableus to provide an even better repairs service to you.

Happy Easter!The Easter Bunny opened the new play area at Lancashire Hill in 2011, will you spot him in 2012? To find out how you can apply for money to improve the area you live, please visit www.stockporthomes.org and go to theNeighbourhood Planning Budget page (formerly Estate Improvement Budget) or call your area housing office: east 0161 474 4372, west 0161 474 4371.

April


7

14

21

28

5

12

19

26

3

10

17

24

2

9

16

23

30

1

8

15

22

29

6

13

20

27

4

11

18

25

GOOD FRIDAYBANK HOLIDAY EASTER SUNDAY

EASTER MONDAYBANK HOLIDAY

If you suspect someone of tenancy fraud, please call us in confidence on 0808 901 9300. For more information, visit www.stockporthomes.org

BLOW THE WHISTLE ONHOUSING CHEATS

Gardening competition 2012If you are a tenant, leaseholder or household member of Stockport Homes, why not enter this year’s gardening competition? If you are not a keen gardener yourself, why not nominate another Stockport Homes customer? Entry forms are available from your Area Housing Office or at www.stockporthomes.org

May

You could win

Homebase vouchersfor ‘Best gardenin the Borough’


5

12

19

26

10

321

17

24

31

87

15

22

14

21

28 29 30

6

13

20

27

11

4

18

25

9

16

23

Sunday

BANK HOLIDAY

If you have a compliment or complaintto make about any Stockport Homesservice, you can do this by ringing us on0161 474 2600 or by completing an electronic form on our website www.stockporthomes.org

We want your views! Look out for the Customer Involvement Team in an area near you. To find out how you can get involved with Stockport Homes and have your say, go to www.stockporthomes.org and visit the customer involvement pages or call0161 474 2862.

June


2

9

16

23

30

7

14

21

28

54

12

19

11

18

25 26 27

3

10

17

24

8

1

15

22

29

6

13

20

Sunday

BANK HOLIDAY

QUEEN’S DIAMONDJUBILEEBANK HOLIDAY

Save money on your gas and electricity bills by switching to a cheaper deal. Go to www.stockporthomesenergy.org.ukor call 0800 410 1245.

FREE football event 2012The Stockport Homes football event for 8 to 14 year olds will be held in August again this year. For more information or to book your place, please visit www.stockporthomes.org or contact theCaretaking Team on 0161 474 4335.

July


7

14

21

28

5

12

19

26

3

10

17

24

31

2

9

16

23

30

1

8

15

22

29

6

13

20

27

4

11

18

25

Looking to start saving or for an affordable loan?Then why not join Stockport Credit Union. Please phone 0161 430 5808 for more information or visit our website http://home.btconnect.com/stockportcu

Sporting fun! Look out onwww.stockporthomes.orgfor sporting activities Stockport Homesare organising during the 2012 Olympics.

Renewable energyStockport Homes invest in renewable energy, which iskind to the environment and kind to your pocket.

August


4

11

18

25

9

21

16

23

30 31

76

14

21

13

20

27 28 29

5

12

19

26

10

3

17

24

8

15

22

Sunday

BANK HOLIDAY

Many people are using the Downsizing Scheme to get a new home of their choice. If you would like to talk about your options please call theHomechoice Team on 0161 474 2975.

Don’t be fooled!Stockport Homes are working in partnership with Greater Manchester Police to raise awareness of bogus callers. Always ask for identification, don’t let them in without it. Visit www.crimestoppers-uk.org for more information.

September


1

8

15

22

29 30

6

13

20

27

43

11

18

10

17

24 25 26

2

9

16

23

7

14

21

28

5

12

19

Sunday

Did you know you can claim expenses when you get involved with Stockport Homes? Contact the Customer Involvement Team on0161 474 2862 for details.

Litter pickJoin in a litter pick or estate walkabout near you to help keep your neighbourhood clean. For dates, please see the what’s on calendar at www.stockporthomes.org or call your area housing office: east 0161 474 4372, west 0161 474 4371.

October


6

13

20

27

11

4

18

25

9

2

8

1

16

23

15

22

29 30 31

7

14

21

28

12

5

19

26

10

3

17

24

Sunday

If you are experiencing debt and welfare benefit problems, please contact our Debt Outreach Worker on 0161 218 1304, text 07875 990129 or email [email protected]

Help at the touch of a buttonCarecall is a 24 hour Telemonitoring and Response Service for older and vulnerable people living in Stockport. The service is for people who want to live independently, but with the security and peace of mind that someone will always be on hand if help is needed. For more information please contact the Carecall Team on0500 130 585 or email [email protected]

November


3

10

17

24

8

1

15

22

29 30

65

13

20

12

19

26 27 28

4

11

18

25

9

2

16

23

7

14

21

Sunday

Loan sharks will lend you money when no one else will, but have very high rates and are illegal. For confidential free advice, contact the Illegal Money Lending Team on 0300 555 2222.

December

Merry Christmas!Please visit our website www.stockporthomes.org for Christmas opening times and emergency contact details.


8

1

15

22

29

6

13

20

27

4

11

18

25

3

10

17

24

31

2

9

16

23

30

7

14

21

28

5

12

19

26

CHRISTMAS DAYBANK HOLIDAY

BOXING DAYBANK HOLIDAY

Are you worried about repossession or eviction? Don’t bury your head in the sand. We have a partnership withCitizens Advice and local solicitors and can help. Act now and call Lisa on 0161 474 4151, or [email protected]

What’s on?

Want to find out what’son near you? Then takea look at the ‘what’s on’ calendar.

The ‘what’s on’ calendar can be found on our websitewww.stockporthomes.org and contains up-to-dateinformation on meetings, estate walkabouts and events. You can view all events and scroll through them in date order or you can filter by date and type to find events that you are interested in.

Each event listing will give you the meeting place, date, time and contact details so you can book your place or get in touch for more information.

We hope to see you soon!

Click on the What’s on link on the homepage of our website to see the calendar.

Then why not join StockportHomes’ yeah scheme?

MENU

How will y

ou spend yours?

The yeah scheme allows you to swap your opinions andideas about Stockport Homes’ services for points.

Your points will quickly add up and you’ll be able to spend them via a gift card in around 100 high street stores. You can even transfer them for Virgin experience days and leisure activities, there’s loads to choose from!

There are a number of ways for you to get involved, from simply completing a survey to attending a workshop. We will keep you updated with opportunities to gain points and you can pick and choose depending on your time and interests … it’s entirely up to you!

To register your interest please visit our websitewww.stockporthomes.org under ‘Young Persons Zone’or contact: Nicola Green, Customer Involvement Officer on 0161 474 5811, text 07800 617 695, or email [email protected]

HelenMcHaleChiefExecutive

Mark Hudson

Director ofTechnical Services

April Higson

Director ofHousingManagement

Sandra Coleing

Director ofCorporateServices

Sandra is responsible for:Human Resources, Customer Involvement,Information Technology (IT), Governance,Marketing and Communications,Performance and Improvement andCorporate Support.

Carmel Chambers

Head of Finance

Elaine Dishong

Director ofHousing Needand Support

Elaine is responsible for: Rehousing Services (Housing Options and Homechoice), Resettlement Services and Older Persons’ Services.

April is responsible for: Social Inclusion, Area Housing Offices, Anti-Social Behaviour and Caretaking,Sustainability and Customer Finance.

Mark is responsible for:Maintenance, Assets and Developmentand Investment.

Carmel is responsible for:Finance, Risk Management and the External Audit.

Stockport Homes' Management Team

Roger Phillips(Chair)

David Wright

Colin Lennard

Chris Murphy

Jane Clayton

Barbara King

Paul Porgess

Peter Fury

Maureen Rowles (Vice-Chair)

David Hawthorne

Stockport Homes' Board Members

David Beckett John Bowker

Christine Corris

At the heart of Stockport Homes’decision-making

Head OfficeHousing Information Centre,1 St. Peter’s Square, Stockport SK1 1NZTel: 0161 474 2855Email: [email protected]

Opening Times

Monday, Wednesday,Thursday: 8.30am - 4.30pm

Tuesday: 9.30am - 4.30pm

Friday: 9.30am - 4.00pm

Opening Times

Monday, Tuesday,Thursday: 8.30am – 5.00pm

Wednesday: 8.30am – 1.00pm


Opening Times

Monday, Tuesday,Thursday: 8.30am – 5.00pm

Wednesday: 8.30am – 1.00pm


Opening Times

Monday: 9.00am – 10.30am

Tuesday: 3.30pm – 5.00pm

Wednesday: 9.00am – 10.30am

East Area Housing Office1 Berwick Parade, Northumberland Road,Brinnington, Stockport SK5 8LQTel: 0161 474 4372Email: [email protected]

West Area Housing OfficeBridgehall Community Centre, SiddingtonAvenue, Adswood, Stockport SK3 8NRTel: 0161 474 4371Email: [email protected]

Lancashire Hill Housing OfficeStonemill Terrace, Lancashire Hill, StockportTel: 0161 474 4371Text: 07624 808 315Fax: 0161 477 4879Email: [email protected]

Contact Details

ASB office hours number (East) 0161 474 4372

ASB office hours number (West) 0161 474 4371

ASB out of office hours number 0161 474 3840

Carecall 0500 130 585

Citizens Advice Bureau (Stockport) 0844 826 9800 Credit Union 0161 430 5808

Crimestoppers 0800 555 111

Customer Finance automated 0161 474 4050payment line

Customer feedback 0161 474 2600 Customer Involvement 0161 474 2862

East Area Housing Office 0161 474 4372

Environmental Services 0161 217 6111

Furniture Station 0161 456 0717

Gas emergencies 0800 111 999

General enquiries 0161 474 2855

Greater Manchester Police 0161 872 5050

Homechoice bidding line 0161 474 4567

Homechoice enquiries line 0161 474 2975

Housing Options 0161 474 4237

Investment Advice Line 0161 474 4407

Leaseholder Officer 0161 218 1364

Neighbourhood Policing Teams

Central 0161 856 5902

East 0161 856 9973

North 0161 856 9786

West 0161 856 9770

Play Development Team 0161 474 4471

Rent / payment enquiries

East 0161 474 2677

West 0161 474 2668

Repairs Contact Centre 0161 217 6016

Resettlement Team 0161 474 3772

Samaritans 08457 909090

Sheltered Housing Service 0161 218 1736

West Area Housing Office 0161 474 4371

Contact Details

www.stockporthomes.org

Customer Calendar 2012

Documents

Transcript of Customer Calendar 2012