Customer acquisition strategy for 2017

91
CUSTOMER ACQUISITION STRATEGY FOR 2017

Transcript of Customer acquisition strategy for 2017

Page 1: Customer acquisition strategy for 2017

CUSTOMER ACQUISITION

STRATEGY FOR

2017

Page 2: Customer acquisition strategy for 2017

MARKETING HAS MOVED FROM ITS INFANCY STAGE

•  Number of Facebook advertisers doubled in 2016•  Increase in cost per click prices •  Drop in reach•  Noise everywhere

Page 3: Customer acquisition strategy for 2017

THE TRADITIONAL FUNNEL

WILL NOT WORK ANYMORE

Page 4: Customer acquisition strategy for 2017
Page 5: Customer acquisition strategy for 2017
Page 6: Customer acquisition strategy for 2017
Page 7: Customer acquisition strategy for 2017
Page 8: Customer acquisition strategy for 2017
Page 9: Customer acquisition strategy for 2017
Page 10: Customer acquisition strategy for 2017
Page 11: Customer acquisition strategy for 2017
Page 12: Customer acquisition strategy for 2017
Page 13: Customer acquisition strategy for 2017
Page 14: Customer acquisition strategy for 2017
Page 15: Customer acquisition strategy for 2017

THIS IS WHAT IT

WILL LOOK LIKESidewalk

Content

Slow Lane

Fast Lane

$

Page 16: Customer acquisition strategy for 2017

WHAT IS FACEBOOK RELEVANCY SCORE?

HIGHER CTR = HIGHER RS

Page 17: Customer acquisition strategy for 2017

HOW TO GET A HIGH RELEVANCY SCORE?

VALUE ADD CONTENT (NOT ADS)

GIVE DON”T ASK

Page 18: Customer acquisition strategy for 2017

WHERE TO FIND GREAT CONTENT IDEAS!

Page 19: Customer acquisition strategy for 2017

YOUR CONTENT MUST BE

RELEVANT AND POSITION YOU AS

ANAUTHORITY

Page 20: Customer acquisition strategy for 2017

THE FIT CONTENT STRATEGY

•  Content In this phase must refer to the right mindset showing what might be wrong with a customers current approach and educating them on their problem.

•  It must be short and to the point•  Does not have to be perfect but has to give

INCREDIBLE VALUE

Page 21: Customer acquisition strategy for 2017

ENTER RETARGETING

Page 22: Customer acquisition strategy for 2017
Page 23: Customer acquisition strategy for 2017
Page 24: Customer acquisition strategy for 2017

Connec&o.io  

Page 25: Customer acquisition strategy for 2017

LEAD MAGNETS: A PIECE OF

VALUE THAT WE GIVE

IN EXCHANGE FOR A SPECIFIC

ACTION.

Page 26: Customer acquisition strategy for 2017

IN OUR MARKETING FUNNEL, WE HAVE

3 DIFFERENT LEAD MAGNETS.

Page 27: Customer acquisition strategy for 2017

LEAD MAGNETSMUST BE ALIGNED ON THE

AMOUNT OF OBLIGATION &

ATTENTION EACH USER IS WILLING TO GIVE

DEPENDING ON WHERE THEY ARE IN

THE FUNNEL.

Page 28: Customer acquisition strategy for 2017

Low obligation.Low risk.High reward (instant gratification).Focused on the problem.

Page 29: Customer acquisition strategy for 2017

EXAMPLES OF

GREAT SIDEWALK LEAD MAGNETS

Page 30: Customer acquisition strategy for 2017

QUIZZES  _  Quizzes  are  one  of  the  highest-­‐conver&ng,  lowest-­‐cost,  and  most-­‐common  lead  magnets  for  

the  Sidewalk.  

Page 31: Customer acquisition strategy for 2017
Page 32: Customer acquisition strategy for 2017
Page 33: Customer acquisition strategy for 2017

GUIDES  _  A  guide  of  fewer  than  7  pages  can  quickly  and  

effec&vely  show  someone  a  poten&al  transforma&on.    

Page 34: Customer acquisition strategy for 2017
Page 35: Customer acquisition strategy for 2017

SWIPE  FILES_If  you  have  a  series  of  emails  that  is  really  good  at  accomplishing  a  specific  purpose,  swipe  files  work  extremely  well.    

Page 36: Customer acquisition strategy for 2017
Page 37: Customer acquisition strategy for 2017

Giveaways  &  vouchers  

Page 38: Customer acquisition strategy for 2017

Medium obligation.

Interested in knowledge.

Give more information on the process.

Show how is it done.

Page 39: Customer acquisition strategy for 2017

Mini-­‐Course_  Great  Slow  Lane  lead  magnets,  however,  be  careful  not  to  overwhelm  your  lead  with  too  much  content.  5  min  Videos  Max.    

Page 40: Customer acquisition strategy for 2017
Page 41: Customer acquisition strategy for 2017
Page 42: Customer acquisition strategy for 2017
Page 43: Customer acquisition strategy for 2017

High obligation.

Interested in a solution.

Offer a solution and show outcome.

Page 44: Customer acquisition strategy for 2017

WEBINAR_A  webinar  builds  in&macy  with  our  leads  by  allowing  us  to  essen&ally  teach  a  mini-­‐class  on  a  subject  that  is  a  real  pain  point  for  the  lead.  We  can  clearly  show  the  solu&on  and  transforma&on  and  even  sell  directly  from  the  webinar.    

Page 45: Customer acquisition strategy for 2017
Page 46: Customer acquisition strategy for 2017

STRATEGY  CALL_Giving  your  &me  is  some&mes  the  ul&mate  giO.  It  is  the  extremely  in&mat  

Page 47: Customer acquisition strategy for 2017
Page 48: Customer acquisition strategy for 2017
Page 49: Customer acquisition strategy for 2017

FACEBOOK LEADS ADS

Page 50: Customer acquisition strategy for 2017

article sidewalk

remarketing

Lead magnet

email

FUNNEL 2.0

Page 51: Customer acquisition strategy for 2017

TRADITIONAL FUNNEL

Facebook Ads Lead magnet email

Low relevancy score CPC=$1

Low conversion rate because first time

encounter 5%

$1,000 1000 clicks

5% CR

50 Leads

Cost per lead$20

Page 52: Customer acquisition strategy for 2017

article sidewalk

remarketing

Lead magnet email

FUNNEL 2.0

High Relevancy CPC= $0.2

Remarketing CPC =$0.4

$1,000 = 5,000 click

We will bring back 30% = 1,500 click @$600

Higher Conversion rate

= 40%

600 Leads

Cost per lead = $2.7

Almost 5X less

$600 = 1,500 click

Page 53: Customer acquisition strategy for 2017
Page 54: Customer acquisition strategy for 2017

EMAIL AUTORESPONDER

Page 55: Customer acquisition strategy for 2017

Value – Blogs, articles, content, etc. Authority – Showing what you know or exhibiting social proof. Relationship Building – Asking questions or engaging with our audience. Opportunity – The ability to upgrade a “lane” and get closer to becoming a customer. Sell – Directly promotional / sales-oriented. Show-And-Tell – Case studies, testimonials, showing the “outcome.”

WHAT TO SEND

Page 56: Customer acquisition strategy for 2017

•  Subject lines and sender names•  Think of sending times•  Think of building a sequence and developing a

relationship of trust•  Don’t try to send any other promotions or

sales emails•  Segmenting the database based on the funnel•  Drop off auto responder sequence 2

THINGS TO CONCIDER

Page 57: Customer acquisition strategy for 2017

WHAT IS A

LANDING PAGE?

Page 58: Customer acquisition strategy for 2017
Page 59: Customer acquisition strategy for 2017

Allows us to make a very well organized sales PITCH

to a customer.We use it to CAPTURE the

customers information.

IT’S THE FUNNEL’s ENTRY POINT

Page 60: Customer acquisition strategy for 2017

WHAT THE AVERAGE CONVERSION RATES?

3-10%

Page 61: Customer acquisition strategy for 2017

20-40%

30-50%

40-60%

Page 62: Customer acquisition strategy for 2017

SO WHAT

MAKES A WINNING

LANDING PAGE?

Page 63: Customer acquisition strategy for 2017

PROVIDING A CLEAR VALUE PROPOSITION

Page 64: Customer acquisition strategy for 2017

SOCIAL PROOF

Page 65: Customer acquisition strategy for 2017

SOCIAL PROOF

Page 66: Customer acquisition strategy for 2017

SENSE OF URGENCY

Page 67: Customer acquisition strategy for 2017

CLEAR CALL TO ACTION

Page 68: Customer acquisition strategy for 2017

MOBILE RESPONSIVE

Page 69: Customer acquisition strategy for 2017

•  In the side walk, you need to sell the “pain” quickly and effectively and it “stupid” not to say “yes”.

•  The strongest landing pages can be read in less than 15 seconds.

•  very short and to the point Title and Subtitle and a description of what they will be getting, maybe without social proof

Page 70: Customer acquisition strategy for 2017
Page 71: Customer acquisition strategy for 2017

•  Requiring a bit more obligation. Maybe 30 second to consume.

•  A bit more information is needed including social proof

Page 72: Customer acquisition strategy for 2017
Page 73: Customer acquisition strategy for 2017

•  Your are asking the user to commit to more hence you have to give them more justification.

•  At least 3 key benefits, and much more proof and outcomes.

•  People will spend 1 to 2 mins on the page.

Page 74: Customer acquisition strategy for 2017

WITHOUT THE RIGHT OFFER TO

THE RIGHT LANE

IT WON’T WORKMINDSET

+OBLIGATION

Page 75: Customer acquisition strategy for 2017

HOW TO BUILD ALL THESE LANDING PAGES?

Page 76: Customer acquisition strategy for 2017

OUR MARKETING FUNNELS ARE MEANT TO TURN

TRAFFIC à LEADS à PAYING CUSTOMERS $

Start at the sale and move backwardsMust be one to many environment

Page 77: Customer acquisition strategy for 2017
Page 78: Customer acquisition strategy for 2017

Price of product

Level of explanation required

Risk reward profile

How long it takes for users to see the outcome

Page 79: Customer acquisition strategy for 2017
Page 80: Customer acquisition strategy for 2017
Page 81: Customer acquisition strategy for 2017
Page 82: Customer acquisition strategy for 2017
Page 83: Customer acquisition strategy for 2017

WHAT IS A TRIPWIRE?turning a lead into a customer by making them a low-cost, relatively painless offer

Page 84: Customer acquisition strategy for 2017

MATH WITHOUT TRIPWIRE

Product price $100Total visitors 1,000Conversion rate 1%Sales 10Revenue $1,000Number of customers = 10

Page 85: Customer acquisition strategy for 2017

MATH WITH TRIPWIREProduct price $5Total visitors 1,000Conversion rate 5%Tripwire Sales = 50Tripwire Revenue = $200Core offer Price =$100Core offer Conversion rate 30%Core offer Sales 15Core Offer Revenue $1,500

Total Revenue = $1,700Total Number of customers = 50

Page 86: Customer acquisition strategy for 2017

•  Sell any product•  Templates•  Fixed monthly fee•  Upsells•  Payment plans•  Subscriptions•  Cart abandonment•  Saved credit cards

Page 87: Customer acquisition strategy for 2017
Page 88: Customer acquisition strategy for 2017

Conclusion this is a lot of work•  2 -3 pieces of content•  3 lead magnets•  3 landing pages•  6 email automation sequence•  A trip wire•  A conversion page

Page 89: Customer acquisition strategy for 2017
Page 90: Customer acquisition strategy for 2017

THIS IS WHAT IT

WILL LOOK LIKESidewalk

Content

Slow Lane

Fast Lane

$

Page 91: Customer acquisition strategy for 2017

THANK YOU.

GO TEST IT.