CURRICULUM VITAE THEUNS KOTZÉ - UP
Transcript of CURRICULUM VITAE THEUNS KOTZÉ - UP
CURRICULUM VITAE
THEUNS KOTZÉ
Theuns Kotzé CV September 2018 1
1 BIOGRAPHICAL SKETCH
1.1 GENERAL INFORMATION
Surname Kotzé
First names Theuns Gerhard ID Number
Citizenship South African Title Mr. Female Male X
Place of birth Pretoria Date of birth
Contact Number
E-mail [email protected]
1.2 ACADEMIC QUALIFICATIONS OBTAINED
Degree/ Diploma
Field of study Higher Education
institution Year Distinctions
PhD Marketing Management
University of Pretoria In process
First year of registration - 2017
MCom Marketing Management
University of Pretoria 2002 Obtained degree with distinction. Named Best Master’s Student for
2002.
BCom Hons. Marketing Management
University of Pretoria 1999 Obtained degree with distinction. Named Best Honours Student for
1999.
BCom Communication Management
University of Pretoria 1998 Obtained degree with distinction.
BA Political Science University of Pretoria 1990
1.3 WORK EXPERIENCE TO DATE
Name of employer Capacity and/or type of work Period
From yy/mm to yy/mm
University of Pretoria Lecturer (Department of Business Management)
2015/02/01 to present
Consulta Research Client Director 2014/07/01 to 2015/01/31
University of Pretoria Senior Lecturer (Department of Marketing Management & GfK Programme in Marketing Research)
2001/03 to 2014/06
Consulta Research Projects and Client Manager 1999/12 to 2001/02
Theuns Kotzé CV September 2018 2
University of Pretoria Academic assistant (part-time), Department of Marketing & Communication Management
1999 –
February to December
University of Pretoria Information Assistant (part-time), Academic Information Service
1998 –
February to November
South African Police Service
Rank upon resignation: Inspector
Positions:
1994-05-01 to 1996-03-31 - Researcher (SAPS Head Office), Division for Community Relations
1994-02-22 to 1994-05-01 - Assistant to the Ministerial Press Secretary (Ministry of Law & Order)
1992-02-02 to 1994-02-21 - Speech writer (SAP Head Office)
1990-12-19 to 1992-02-01 - Operational police official (SAP Brooklyn, Pretoria)
1990/12 – 1996/03
2 TEACHING ACTIVITIES
2.1 Courses presented
Course Level Self-
developed
(Yes or No)
NME 704 (Research methodology), 2015-2018 Honours Yes
OBS 790 (Research report), 2015-2018 Honours Yes
NME 804 (Research methodology), 2015-2020 MPhil coursework Yes
OBS 898 (Mini-dissertation), 2015-2020 MPhil coursework Yes
MPhil (Marketing Research) (Sponsored by the multinational marketing research firm, GfK)
Master’s Co-developed with Prof. Gustav Puth
Research Methodology (NME 703), 2002 - 2014
Honours Yes
Course coordinator, Research Methodology (EBW 801), 2003, 2008 – 2010
Master’s and Doctoral Yes
Marketing Research (BEM 311 Part 2), 2007 3rd year Yes
Marketing Research (BEM 252), 2001 – 2007 2nd year Yes
Pricing Decisions (BEM 221/BEM 351), 2006 2nd and 3rd year Yes
Research process (NME 811), 2003-2004 Master’s Yes
Data collection (NME 821), 2004 Master’s Yes
Co-presenter of the course Marketing Issues (BEM 361), 2002
3rd year Yes
Introduction to Marketing (BEM 781), 2001 Honours Yes
Theuns Kotzé CV September 2018 3
3rd year Marketing plan project, 2000 3rd year No
2.2 Other education and pedagogic courses presented
Course Year Institution
Advanced Course in Marketing Research (Short Learning Programme, 6 months)
2013 University of Pretoria (Co-developed with Prof. Gustav Puth)
Skill Programme for PhD students
2011 - 2014 Two-day session dealing with choosing an appropriate methodology for a PhD study funded by the Embassy of the Kingdom of the Netherlands (Coordinated by Dr. Eric Hofstee)
Data analysis workshops for Honours students
2001 - 2012 University of Pretoria
Management Development Programme
2012
2007
2005
2003
University of Pretoria
Master’s in Engineering Management Programme (ESKOM)
2003 University of Pretoria
ES Log course (short course in Logistics Management)
2003 University of Pretoria
3 TEACHING OUTPUTS
3.1 Educational publications and products
Textbooks:
Co-author of the following textbooks:
Cant M.C., Gerber-Nel, C., Nel, D. & Kotzé, T.G. 2005. Marketing Research. 2nd edition. New
Africa Education: Claremont, Cape Town. ISBN: 1-86928-569-7. Contribution: 50 pages out of 249.
Cant M.C., Gerber-Nel, C., Nel, D. & Kotzé, T.G. 2003. Marketing Research. New Africa
Education: Claremont, Cape Town. ISBN: 1-919876-93-6. Contribution: 51 pages out of 199.
eLearning modules in Blackboard 9:
Developed course web sites for the following subjects presented at the University of Pretoria:
NME 704 (Research methodology)
NME 804 (Research methodology)
NME 703 (Research Methodology)
EBW 801 (Research Methodology)
BEM 311 (Marketing Research)
Theuns Kotzé CV September 2018 4
BEM 252 (Marketing Research)
All the modules in the Advanced Course In Marketing Research and the MPhil in Marketing Research
Study guides:
Developed and updated detailed study guides and associated study material for the following subjects presented at the University of Pretoria:
NME 704 (Research methodology)
NME 804 (Research methodology)
NME 812 (Research Process) and BEM 814 (Quantitative Research) for the Advanced Course in Marketing Research as well as the MPhil in Marketing Research
EBW 801 (Research Methodology)
NME 703 (Research Methodology)
NME 811 (Research Process)
NME 821 (Data Collection)
BEM 361 (Strategic Issues in Marketing)
BEM 311 (Marketing Research)
BEM 252 (Marketing Research)
Other study material:
Documents compiled that are used extensively in the Faculty of Economic and Management Sciences at the University of Pretoria by students at all levels:
o “Technical care requirements: Guidelines for the formatting of academic documents” for use by all postgraduate students in the Department of Business
Management. 1st edition, 96 pages.
o “Referencing in academic documents: Official guidelines of the Department of Business Management” on referencing in academic documents. 6th edition, 63
pages.
o “Guidelines on writing a first quantitative academic article” for use by all
postgraduate students in the Department of Business Management. 2nd edition, 87 pages.
o Implemented the Department of Business Management’s referencing style in EndNote. Compiled a detailed user’s manual for EndNote X8. 1st edition, 80 pages.
Curriculated a practical project (BEM 256 – Market Offering Development) presented for the first time in 2013 for second year students majoring in Marketing Management.
Other:
Compiled the Department of Marketing and Communication Management’s policy document on tests, examinations and plagiarism.
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4 RESEARCH ACTIVITIES
4.1 Supervision
Master’s students:
Name of student Degree/Title of dissertation/ thesis and date Supervisor
MPhil course work students
Since 2015, I have co-supervised the research projects of all the MPhil Supply Chain Management students with Mr. W. Niemann.
Co-supervisor:
Mr. T.G. Kotzé
Co-supervisor:
Mr. W. Niemann
Mr. P. Shabangu MCom (Business Management), dissertation Supply chain practitioners’ perceptions of supply chain integration in fast-moving consumer goods (FMCG) manufacturing firms
Submitted: February 2020
Supervisor: Mr. W. Niemann
Co-supervisor:
Mr. T.G. Kotzé
Ms. T. Tarpeh MCom (Business Management), dissertation Environmental scanning practices in South African top performing companies
Submitted: January 2017
Mr. T.G. Kotzé
Mr. D.H. Botha MCom (Marketing Management), dissertation
The determinants of South African consumers’ online shopping satisfaction
Submitted: September 2014
Mr. T.G. Kotzé
Mr. M. Humbani Factors that predict attitudes towards short message service (SMS) advertisements among South African consumers (research article)
Submitted: November 2013
Mr. T.G. Kotzé
Ms. S.S.L.N. Mosupyoe MCom (Marketing Management), dissertation
Generational differences in South African consumers’ brand equity perceptions
Submitted: October 2013
Mr. T.G. Kotzé
Mr. E.E. Heath MCom (Marketing Management), dissertation
The determinants of customer co-production in a compliance dependent service
Submitted: October 2012
http://upetd.up.ac.za/thesis/available/etd-05132013-161230/
Mr. T.G. Kotzé
Ms. B. Stiehler MCom (Marketing Management) course work, research article
Female consumers’ cosmetic purchase and product involvement
Submitted: November 2011
Mr. T.G. Kotzé
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Name of student Degree/Title of dissertation/ thesis and date Supervisor
Ms. C. Kotzé MCom (Marketing Management), dissertation
Determinants of Super 14 rugby fan's team loyalty
Submitted: August 2011
http://upetd.up.ac.za/thesis/available/etd-05102011-153927/
Mr. T.G. Kotzé
Ms. O. Anderson MCom (Marketing Management), dissertation
A survey of gender differences in technophobia and in the adoption of high-technology consumer products
Submitted: February 2011
http://upetd.up.ac.za/thesis/available/etd-05062011-122911/
Mr. T.G. Kotzé
Ms. S. Mhlanga MCom (Marketing Management), dissertation
An exploration of the decision-making processes and coping mechanisms of functionally illiterate South African consumers
Submitted: October 2010
http://upetd.up.ac.za/thesis/available/etd-05092011-154032/
Mr. T.G. Kotzé
Ms. H.M. Saar MCom (Marketing Management), dissertation
An experimental investigation of the relative effects of different forms of endorsement on brand trust
Submitted: August 2009
http://upetd.up.ac.za/thesis/available/etd-07232010-193046/
Mr. T.G. Kotzé
Mr. H.M. Ali MCom (Marketing Management), dissertation
Predicting the perceived value of a leisure service: a survey of restaurant patrons in Pretoria
Submitted: April 2007
http://upetd.up.ac.za/thesis/available/etd-07252007-113203/
Mr. T.G. Kotzé
Ms. J.M.M. Hamman MBA Customer delight in the banking industry: a description and comparison of existing conceptual frameworks and measurement approaches Submitted: April 2006
Mr. T.G. Kotzé
Ms. B.L. Nothnagel MCom (Marketing Management), dissertation
Internet marketing communications: a content analysis of the web sites of graded South African lodges
Submitted: April 2006
http://upetd.up.ac.za/thesis/available/etd-10172006-174531/
Mr. T.G. Kotzé
Mr. M.B.Tesfay MPhil (International Management), mini-dissertation
Evaluation criteria considered by consumers when selecting an air carrier
Submitted: March 2004
Mr. T.G. Kotzé
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Honours students:
Acted as study leader for Honours students completing research scripts on the following topics:
In process in 2018:
Ms. S. Barnard
Ms. A. Warren
15237550
14033560
Fast-food consumers’ perceptions of product and service quality: an application of best-worst scaling and importance-performance analysis
Completed in 2017:
Ms. S. Ebrahim
Ms. R. Grobler
Ms. J.F. Pallett
14213207
14185572
14168822
Product and service quality in the South African fast food industry: an application of best-worst scaling and importance-performance analysis
Completed in 2016:
Mr. W.B. Aldridge
Mr. G.W. Hudson
13152603
12060552
Exploring the organisational model: a multiple case study of MNEs that have recently entered the South African market
Ms. A.A. Grobler
Ms. M. Jordaan
(Co-supervised with Mrs. R. Strydom-Cilliers
13129148
13065760
Students’ preference for feedback on semester tests: a survey of undergraduate business students at the University of Pretoria
Completed in 2015:
Ms. B. Botha
Ms. Q.C. Songelwa
11028328
11236729
Customer expectations and customer satisfaction: applying the American Customer Satisfaction Index to KFC consumers in Pretoria
Mr. D. Coetzee
Mr. L. Mzirai
11055422
28372400
Customer satisfaction and customer complaints: a survey of fast food customers in Pretoria
Mr. C.L. Greyling
Mr. J.M. Welman
12088367
10048589
An application of the American Customer Satisfaction
(ACSI) model in the South African fast food industry
Ms. H. Kock
Ms. N. Shai
25012038
10647920
Customer satisfaction and loyalty: a survey of Nando’s customers in Pretoria
Mr. A.G. Lewis
Ms. R.A. Zata
25236432
11185962
Customer expectations and perceived quality: a quantitative study of fast food consumers in South Africa
Completed in 2012:
Ms. N.P. Brown
Mr. L. Moodley
04427882
22132148
Relationships between brand experience, customer satisfaction and loyalty: a survey of BMW customers
Miss M.N. Desai
Miss N. Moodley
29023450
29236038
Brand experience, customer satisfaction and customer loyalty: a survey of BMW car owners at BMW Club Motors Fountains
Theuns Kotzé CV September 2018 8
Ms. E. May
Mr. T. Suliman
29397236
29106355
Achieving dealer loyalty and satisfaction through brand experience: a survey of luxury car owners
Ms. C.C. Payne
Ms. M. van der Velde
29082553
29048339
The relationship between brand experience and customer behaviour: a survey of luxury vehicle owners in Pretoria
Ms. I.M. Swanepoel
Ms. L. Swart
28253002
28249268
The relationship between customer satisfaction, customer loyalty and dealership trust: a survey of BMW owners
Ms. A.S. van Schalkwyk
Ms. K. Steenkamp
29000752
29575436
Examining brand experience, customer satisfaction and customer loyalty: a survey of BMW owners in Pretoria
Ms. C.N. Dube
Ms. K.H. Dlamini
12279715
29391815
Pet attachment, pet role perceptions and owner behaviour: a comparison of black and white dog owners in Gauteng
Ms. T.C. Gonçalves
Ms. M.R. Alves
29367052
29167559
Attachment to pet dogs: a comparison of male and female dog owners in Boksburg
Ms. R.P. Kgoale 97139123 Attitudes towards dogs: a survey of adults in Tshwane
Mr. T.P. More
Ms. K. van der Merwe
29436070
04427866
Pet attachment and owner behaviours: a survey of pet owners in Pretoria
Ms. M. Oosthuizen
Ms. G. Shin
96006138
28158424
The relationship between human personality and dog attachment: a survey of dog owners in the Tshwane Metro
Ms. K. Summerfield
Ms. R. Venter
27359078
29399832
The consumer behaviour of dog owners in the Tshwane Metropole: exploring obesity, attachment and purchasing behaviour
Completed in 2011:
Mr. Z. Groenewald 28021526 Mobile phone usage: a comparative investigation into the mobile phone usage of students as opposed to their parents
Ms. N. Bosman 26094942 The cell phone feature preferences of students and working adults: a survey of cell phone users in Pretoria
Ms. M. du Preez Miss C. Stander
28322127 28423349
Mobile phone feature and brand preferences: a survey among undergraduate students and their parents at the University of Pretoria
Completed in 2010:
Ms. D. Wesson Ms. C.T. Martin
27073557 27092853
Cell phone usage: a survey and diary study comparison between students and senior citizens in South Africa
Miss J. Steyn 26003041 Different cellular phone communication methods: a survey comparing teenagers and young adults’ cellular phone usage behaviour in South Africa
Ms. R. Willmore Miss B. Allen
27091318 27109314
The perceived appropriateness of cell phone use in various social settings: a comparison between Generation X and Generation Y in South Africa
Completed in 2009:
Miss M. Gopaul Miss R.M. Jogee
26239648 26209145
Consumer evaluations of fast food restaurants: a survey of students at the University of Pretoria
Theuns Kotzé CV September 2018 9
Ms. P.J. Manana Ms. P. Sodha
25372174 25243153
A relationship between customer satisfaction and customer loyalty: a survey of pre-paid cell phone users at the University of Pretoria
Mr. S.W. van der Merwe Ms. A. van der Walt
26253667 26129282
The relationship between emotional satisfaction and consumer loyalty in the service industry: a study among students
Completed in 2008:
Miss M.J. Booth
Miss N.K. Meyer
24287068
25364996 Gender differences in attitudes towards self-service technologies: a survey of consumers in Gauteng
Miss J.M. Godwin
Miss G. Madsen
25355954
25218434
Relational benefits and the service environment as antecedents of customer satisfaction: a survey of beauty salon patrons in Gauteng
Miss D. Lolli Mr. A.G. Helling
25187694
24055001
Attitudes towards online romantic relationships: a survey of students and working adults in Gauteng
Ms. E. Burger
Ms. G. Loubser
24026442
24078949
The relationship between culture, consumer satisfaction and their judgements about petrol stations’ service quality: a survey of consumers in Centurion, Gauteng
Completed in 2007:
Miss T. Chrysochou Miss N. Hamman
24011046 24298566
The relationship between attribute-specific and overall service quality perceptions: a survey of customers at health-fitness clubs in Pretoria
Miss M. Hugo Miss N. Alkema
24202186 24057160
The influence of servicescape factors on students’ quality perceptions: a survey at the University of Pretoria
Mr. M. Maré Mr. M. Schefermann
24126528 24015343
Customer perceptions of the services provided by the Biomedical Research Centre at the University of Pretoria: developing a customer satisfaction measurement instrument
Miss A. Mostert 24020282 Perceived service quality in a health care context: a survey of patients in the Radiology Department of the Suikerbosrand Clinic
Miss A. van Dyk Miss M. Viljoen
24262902 24264688
The servicescape in libraries: a survey of library users at the University of Pretoria
Completed in 2006:
Ms. N. Chhiba Mr. L. Grobbelaar
22050002 22040723
The effects of culture on service quality and satisfaction judgements: a survey of students at the University of Pretoria
Mrs. M. Stols Miss L. Venter
99014654 24448649
Gender and racial difference in the sources of shopping enjoyment: a survey of shoppers at the Menlyn Park Shopping Centre
Ms. I. Seshibe Ms. L. Dlamini
23377616 23120038
Gender and cultural differences in the sources of shopping pleasure: a survey of student mall shoppers
Ms. C. Midgley Ms. Yi-Tsu Jeng
22211502 22023021
The service encounter in South Africa: a replication and comparison to previous international research
Theuns Kotzé CV September 2018 10
Completed in 2005:
Ms. I. Janse van Rensburg Mr. J. Dannhauser
22156268 22130862
The hedonic and utilitarian orientation of participants in promotional competitions: a survey-based profile of attendees at a hedonic event
Ms. M. Burger Ms. C. Theart
22126181 22025007
The influence of brand loyalty on consumers’ participation in promotional competitions: a survey of women in Hatfield, Pretoria
Mr. A. Ahmed Mr. B. Maio
99169992
22184628
Age, gambling behaviour and participation in promotional competitions: a survey of adult consumers in Centurion
Mr. B. Schoeman
Miss R. Fourie
22056565 22135007
Measuring internal customers’ perceptions of the service quality delivered by Tshwane Metropolitan Municipality’s Creditors sections
Miss V. Thöle Miss L. Pienaar
22281488 22059921
Perceived service quality in a multi-cultural context: using SERVQUAL to evaluate service provision by the City of Tshwane Metropolitan Municipality’s stores
Miss Y. Smit 22362780 Service branding: a survey of consumer perceptions of airline brands in South Africa
Completed in 2004:
Ms. E.J. Smith Ms. G.C. Swart
21095974 99154910
Investigating the precursors of impulsive purchasing: A survey of adult South African retail consumers
Ms. X.F. Jin Ms. M. van As
21186716 21114952
An investigation into the relationship between consumer category specific innovativeness, consumer innovative behaviour and media usage in the domain of shoe fashion products
Mr. N.G. Camara Mr. Y. Neumann
99235392 21204731
Consumers’ security perceptions of ATMs
Ms. E. le Roux Ms. L. van Coller
97007707 23381575
The influence of web site characteristics on online and offline purchasing behaviour: A survey of RS Components and Techsmart web site visitors
Ms. R Basson Ms. E. Burger
20036826 21050432
An exploratory study of the effects of demographical and attitudinal factors on intentions to buy pirated music, DVDs and software
Mr. R. Stols 99097614 An evaluation of consumer reactions to unrelated brand extensions
Completed in 2003:
J. Mokoma 98275756
An investigation into a sport fan’s ability to recall the brand of a major sport sponsor: The case of Nissan South Africa’s sponsorship of the Orlando pirates and Kaizer Chiefs football teams
M. van Zyl 20039507
An exploratory investigation into the perceptions of sellers of residential property in the eastern suburbs of Pretoria with the aim of developing and testing a new residential property service concept
C. Chetty and
R. Parker
99183090 20064081
The influence of religiosity on consumers’ attitudes towards nudity appeals in advertising
Theuns Kotzé CV September 2018 11
M. de Ridder
L. Fourie
2004202 9906189
“Sex sells anything:” An investigation into the perceptions of males and females in Pretoria east towards nudity in magazine advertisements, and their ability to recall brand names
T. Swanepoel 20073187 The effect that word of mouth communication has, when choosing an intangible service provider
S. Bezuidenhout
G. Farhangpour
9819283 99135371
The relationship between individualistic and collectivistic South African cultural groups, and their attitude towards the brand Mercedes, using Aakers’ brand personality scale
I. Tau 22360582 Measuring service expectations and perceived quality in the context of a travel agency
Completed in 2002:
S. de Clerk 99146453
An investigation into the social responsibility of skateboard advertisers and retailers in informing skateboarders of the possible short and / or long term injuries that can be sustained as a result of practicing the sport and encouraging the wear of protective clothing
J. du Toit 98047516 An investigation into factors that influence university students' willingness to consider the purchase of second-hand computer hardware
W.P. van der Merwe
99058333 An investigation into the marketing of sport disciplines involving a high degree of risk: Who are the thrill seekers and what characteristics define this segment?
L. Coetzee 9902647 The measurement of consumer innovativeness among university students with regard to the purchasing of alcoholic beverages
J. Read 9919435 Investigating the influence of children / adolescence on family purchase decisions with regard to weekend get-away packages
N. Marais 9904861
The perception of small organizations in Pretoria on published advertisements in The Menlyn Magic and Special Edition Magazines regarding their effectiveness and ability to influence the consumer
Completed in 2001:
D. Welch 9811513 The relationship between service quality perceptions, customer satisfaction and customer loyalty when applied to current cell phone users in South Africa
A. Marsh 9707926 The marketing of a security village concept to residents of Eldoraigne Ext. 1
M. Jacobs 9602351 ‘n Ontleding van die diensverwagtinge van onafhanklike versekeringsmakelaars in Pretoria
M. Hamman 9700420 Consumer trade-offs in the purchasing of Mabé pearls – a conjoint analysis study
P.C. Pienaar 97170268 An investigation on internal and external service quality perceptions and expectations for Kumba Technologies
Theuns Kotzé CV September 2018 12
5 RESEARCH OUTPUTS
5.1 Publications in peer-reviewed or refereed journals
Published articles:
North, E. & Kotzé T.G. 2001. Parents and television advertisements as consumer socialisation agents for adolescents: an exploratory study. Journal of Family Ecology and Consumer Sciences, 29:91-99. Internet:
http://www.up.ac.za/academic/acadorgs/saafecs/vol29/contentsvol29.html. North, E., Kotzé T.G., de Vos R. & Stark O. 2003. The power of branding: Revisiting and old friend. South African Journal of Economic and Management Sciences. 6(1):159-177.
North, E.J., de Vos, M.B. & Kotzé, T.G. 2003. The importance of apparel product attributes for female buyers. Journal of Family Ecology and Consumer Sciences, 31:41-51. Internet:
http://www.up.ac.za/academic/acadorgs/saafecs/vol31/contentsvol31.html. Kotzé, T.G. & du Plessis, P.J. 2003. Students as co-producers of education: a proposed model of student socialisation and participation at tertiary institutions. Quality Assurance in Education,
11(4):186-201.
[This article received a “Highly Commended Award” from the journal’s editor and editorial team as part of Emerald Press’ Literati Club.] Kotzé, T.G., Prinsloo, M. & du Plessis, P.J. 2003. Customer Management: Fad or Substance? Southern African Business Review. 7(2):11-27.
North, E.J. & Kotzé, T. 2004. Customer perceptions of the attractiveness of shopping centres in Pretoria. South African Business Review, 8(1):30-38.
Jordaan, Y., Kotzé, T.G. & Louw, H. 2004. The relationship between number of retail-credit accounts and response rates. South African Journal of Business Management, 35(3):41-46.
Van Heerden, C.H., Kotzé, T.G. & Bruwer, J. 2004. Media exposure and sponsor recall – Cricket World Cup 2003. South African Journal of Research in Sport, Physical Education and Recreation.
26(2):131-140. Orr, R.S., van Rheede van Oudtshoorn, G.P. & Kotzé, T. 2005. The perceptions of consumers aged 18-30 of “lesbian” appeals in advertising. Communicare. 4(1):49-68.
Van Heerden, C.H., Kotzé, T.G. & Bruwer, J. 2005. Gender, purchase intention and sponsor image: A case study of the 2003 Cricket World Cup. Acta Academica, 37(3):106-124.
Nagel, L. & Kotzé, T.G. 2010. Supersizing e-learning: What a CoI survey reveals about teaching presence in a large online class. The Internet and Higher Education, 13(1–2):45–51.
Nagel, L. & Kotzé, T.G. 2011. Choosing the best from blended and online e-learning. Progressio,
33(2):151-173. Kotzé, T., North, E., Stols, M. & Venter, L. 2012. Gender differences in sources of shopping enjoyment. International Journal of Consumer Studies, 36(4):416–424.
Theuns Kotzé CV September 2018 13
Mhlanga, S. & Kotzé, T. 2014. Information search, alternatives evaluation, and coping mechanisms of functionally illiterate consumers in retail settings: a developing economy context. Journal of African Business, 15(2):136-149. [IBSS, Scopus]
Van der Merwe, K., More, T.P. & Kotzé, T. 2016. Companion animal attachment and guardian behavior: a survey of South African dog guardians. Society & Animals, 24(5):486-506.
[ISI; The article is based on a study on the consumer behaviour of South African dog owners which I conducted with my Marketing Management Honours students in 2012. The article was submitted to the journal in September 2013 and was only finally accepted for publication in 2016 after three rounds of peer review].
Kotzé, T., Anderson, O. & Summerfield, K. 2016. Technophobia: Gender differences in the adoption of high-technology consumer products. South African Journal of Business Management,
47(1):21-28.
[ISI; This article is based on the second author’s Master’s dissertation which she completed under my supervision in the Dept. of Marketing Management. The article was submitted to the journal for publication during my time at the Dept. of Marketing Management as was only accepted for publication in 2016.]
Niemann, W., Kotze, T. & Adamo, F. 2016. Drivers and barriers of green supply chain management implementation in the Mozambican manufacturing industry. Journal of Contemporary Management, (13)1:977-1013. [DHET]
Vermeulen, Y., Niemann, W. & Kotzé, T. 2016. Supply chain integration: a qualitative exploration of perspectives from plastic manufacturers in Gauteng. Journal of Transport and Supply Chain Management, 10(1), a223. [Online] Available at: http://www.jtscm.co.za/index.php/jtscm/article/view/223
[Accessed: 2017-01-29]. [DHET] Mocke, K., Niemann, W. & Kotzé, T. 2016. The role of personal relationships between buyers and suppliers of third-party logistics services: a South African perspective. Acta Commercii 16(1), a367. [Online] Available from: http://www.actacommercii.co.za/index.php/acta/article/view/367 [Accessed: 2017-01-
29]. [DHET] Agigi, A., Niemann, W. & Kotzé, T. 2016. Supply chain design approaches for supply chain resilience: a qualitative study of South African FMCG grocery manufacturers. Journal of Transport and Supply Chain Management, 10(1), a253. [Online] Available at: https://www.jtscm.co.za/index.php/jtscm/article/view/253 [Accessed: 2017-01-29]. [DHET] Meyer, A., Niemann, W. & Kotzé. T. 2017. Exploring the dark side of interpersonal relationships between buyers and suppliers of logistics services. Acta Commercii, 17(1), a437. [Online] Available from: https://actacommercii.co.za/index.php/acta/article/view/437 [Accessed: 2018-09-05]. [DHET] Botes, A., Niemann, W. & Kotzé, T. 2017. Buyer-supplier collaboration and supply chain resilience: a case study in the petrochemical industry. South African Journal of Industrial Engineering, 28(4):183-199. [Online] Available from: http://sajie.journals.ac.za/pub/article/view/1736 [Accessed: 2018-
09-05]. [ISI] Van Niekerk, S., Niemann, W., Kotzé, T. & Mocke, K. 2017. Supply chain security orientation in the South African pharmaceutical industry. Southern African Business Review, 21(1):446-479. [Online] Available from: https://journals.co.za/content/journal/10520/EJC-c80592596 [Accessed: 2018-09-05]. [DHET]
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Mostert, W., Niemann, W. & Kotzé, T. 2017. Supply chain integration in the product return process: a study of consumer electronics retailers. Acta Commercii, 17(1), a487. [Online] Available from: https://actacommercii.co.za/index.php/acta/article/view/487 [Accessed: 2018-09-05]. [DHET]
Simba, S., Niemann, W., Kotzé, T. & Agigi, A. 2017. Supply chain risk management processes for resilience: a study of South African grocery manufacturers. Journal of Transport and Supply Chain Management, 11, a375. [Online] Available from: https://jtscm.co.za/index.php/jtscm/article/view/325/0
[Accessed: 2018-09-05]. [DHET] Niemann, W., Kotzé. T. & Josi, B. 2018. The ‘lean and green’ paradigm: Drivers, barriers and practices in the South African airline services industry. Journal of Contemporary Management, 15(1):605-635. [DHET] Niemann, W., Kotzé, T. & Mannya, K. 2018. Global sourcing risk management approaches: A study of small clothing and textiles retailers in Gauteng. Southern African Journal of Entrepreneurship and Small Business Management, 10(1), a141. [Online] Available from: https://sajesbm.co.za/index.php/sajesbm/article/view/141 [Accessed: 2018-09-05]. [DHET]
Allden, M., Niemann, W. & Kotzé, T. 2018. Industry expectations of supply chain management graduates: Perspectives from 3PL providers in South Africa. Journal of Transport and Supply Chain Management, 12(1), a379. [Online] Available from: https://jtscm.co.za/index.php/jtscm/article/view/379 [Accessed: 2018-09-05]. [DHET]
5.2 Published full-length conference papers
International conferences:
North EJ & Kotzé TG. 2002. The Influence of Consumer Socialization Agents in the Buying Behaviour of Teenagers: A South African Study. Paper read at the 2002 Academy of Marketing Science’s Multicultural Marketing Conference in Valencia, Spain, 26-29 June 2002. North, E. & Kotzé, T.G. 2003. Shopping Centre Attractiveness: A South African Study. In Retailing 2003: Strategic Planning in Uncertain Times (Special Conference Series Volume X), Academy of Marketing Science, pp. 247-251. Kotzé, T., Nothnagel, B., Sammons, C. & Van Heerden, N. 2006. The Influence of Servicescape Factors on Service Quality Perceptions at Selected Leisure Events. Paper read at the 13th Recent Advances in Retailing and Services Science Conference, Budapest, Hungary: 9-12 July. Published in conference proceedings: ISBN 90-6814-164-3. Kotzé, T. & Strasheim, A. 2011. The effects of emotional appeals on ad success. Paper presented at the 2011 AMS/RMS World Marketing Congress, Riems, France: 20-23 July. Local conferences:
Mpshane, K., Niemann, W. & Kotzé, T., 2016. ‘Influencers of collaborative buyer-supplier relationships: a case study in the South African banking industry’. Proceedings of the 28th Annual Conference of the Southern African Institute of Management Scientists, 4-7 September 2016, Pretoria, South Africa. ISBN: 978-0-620-71797-7. Meyer, A., Niemann, W. & Kotzé. T., 2016. ‘Exploring the dark side of interpersonal relationships between buyers and suppliers of logistics services’. Proceedings of the 10th Annual International Business Conference, 25 - 29 September 2016, Langebaan, South Africa.
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Mocke, K., Niemann, W. & Kotzé, T., 2016, ‘The role of personal relationships between buyers and suppliers of third-party logistics services: A South African perspective’. Proceedings of the 10th Annual International Business Conference, 25 - 29 September 2016, Langebaan, South Africa. Allden, M., Niemann, W. & Kotzé. T. 2017. Industry expectations of supply chain management graduates: a qualitative study of employers in South Africa. 29th Annual Conference of the Southern African Institute of Management Scientists, 10-12 September 2017, Bloemfontein, South Africa. Jacobs, A., Niemann, W. & Kotzé, T. 2017. Spare parts logistics for aftersales support: a case study in the South African automotive industry. 1st International African Operations Management Conference, 2-4 October 2017, Misty Hills, Johannesburg South Africa. Loate, T., Niemann, W. & Kotzé, T. 2017. A case study analysis of the order fulfilment model adopted by a South African online grocery retailer. 1st International African Operations Management Conference, 2-4 October 2017, Misty Hills, Johannesburg South Africa. Van Niekerk, S., Niemann, W., Kotzé, T. & Mocke, K. 2017. An exploration of supply chain security orientation in the South African pharmaceutical industry. 11th Annual International Business Conference, 24 - 27 September 2017, Dar Es Salaam, Tanzania. Van Rensburg, R., Niemann, W. & Kotzé, T. 2017. Supply chain sustainability: A qualitative study in South African food and beverage manufacturing. Proceedings of the 4 th International Conference on Responsible Leadership, 15-16 March 2017, Gordon Institute of Business Science, Johannesburg South Africa. ISBN: 978-1-77592-139-4 Vermeulen, J., Niemann, W. & Kotzé, T. 2017. Exploring the disadvantages of supply chain resilience: a study in the South African telecommunications industry. 29th Annual Conference of the Southern African Institute of Management Scientists, 10-12 September 2017, Bloemfontein, South Africa Simba, S., Agigi, A., Niemann, W., & Kotzé, T. 2017. Supply chain risk management processes for resilience: a study of South African grocery manufacturers. 11th Annual International Business Conference, 24 - 27 September 2017, Dar Es Salaam, Tanzania. Ebrahim, S, Niemann, W. & Kotzé, T. 2018. Sustainable supply chain management integration: An exploration of fast moving consumer goods food manufacturers. 9th Annual International Conference on Social sciences, 29 – 31 August 2018, George, South Africa. Accepted conference papers – Sept 2018: Govender, T., Niemann, W., Meyer. A & Kotzé, T. 2018. Agile practices and supply chain resilience: A study of food and beverage manufacturers in South Africa. 12th Annual International Business Conference, 23 - 26 September 2018, Mauritius. Jansen van Vuuren, C., Niemann, W. & Kotzé, T. 2018. Disruption risk mitigation strategies for supply chain resilience: Perspectives from 3PLs and their clients. 30th Annual conference of the Southern African Institute of Management Scientists, 16-19 September 2018, Stellenbosch, South Africa. Niemann, W., Meyer. A, Kotzé, T. & Odendaal, J. 2018. The role of third party logistics providers as orchestrators in emerging markets. 12th Annual International Business Conference, 23 - 26 September 2018, Mauritius.
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Rood, C., Niemann, W. & Kotzé, T. 2018. The role of relationship power in supply chain sustainability practices. 30th Annual conference of the Southern African Institute of Management Scientists, 16-19 September 2018, Stellenbosch, South Africa.
6 OTHER SCHOLARLY RESEARCH-BASED CONTRIBUTIONS
6.1 Teamwork and collaboration with others
Conducted statistical analyses for Ms. M. Prinsloo, a private Marketing Research Consultant, December 2010. Conducted statistical analyses on data for Prof. J. de Jager of the Tshwane University of Technology, November 2007. Assisted Mrs. L. Strydom of Symbiotic Business Solutions to draft a questionnaire for the evaluation of internal service quality provided by components of the SA Army, June 2004. Worked with Prof. C.H. van Heerden to set an evaluation exam and mark exam scripts of candidates who applied for a Marketing Research position at Spoornet, 2004. Co-authored a report with Prof. C.H. van Heerden on sponsorship management for Mr. D. Schoeman, Marketing Manager of Alpha Stone & Readymix, October 2001.
6.2 Membership of national and international bodies
Have ordinary membership of the following national scientific and industry bodies:
Southern African Institute for Management Scientists (SAIMS)
7 MANAGEMENT AND ADMINISTRATIVE DUTIES
7.1 Involvement in departmental, faculty and/or other university activities
Served on the Postgraduate Committee of the Faculty of Economic and Management Sciences, University of Pretoria.
Served as a member of the departmental committee that investigated changes to the BCom (Marketing Management) Honours and Master’s curricula, Department of Marketing & Communication Management, University of Pretoria, 2004.
Assisted in the development of the Department of Marketing & Communication Management’s MCom (Web-supported) programme, University of Pretoria.
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8 COMMUNITY SERVICE OR PROFESSIONAL SKILLS
8.1 Involvement with other universities/scientific institutions
Served as an internal examiner of the MSc dissertation titled “Developing sensory evaluation methods for consumers with low-literacy levels applicable in developing countries” submitted by Mr. Joseph D Kamdem Mademgne from the Dept. of Food Science at the University of Pretoria, May 2016.
Served as an external examiner for 10 Honours research reports from students at Monash University, South Africa for Prof. H.B. Klopper, November 2011.
Served as an external examiner of the Master’s dissertation entitled “Assessing brand image transfer in sponsorship” submitted by Ms. A.L. Morris at the University of Stellenbosch, October
2010.
Served as an external examiner (moderator) for Honours and Master’s courses in Research Methodology presented by the Department of Business Management at the University of Johannesburg, 2006.
Appointed to serve as an academic member of the Advisory Board for the Midrand Graduate Institute for their BCom (Marketing Management) degree and their Diploma in Marketing and Sales Management, 2005.
Served as an external examiner for the Midrand Graduate Institute for the course CMKR221 (Marketing Research), 2002 & 2003.
Served as an external examiner for RAU (now University of Johannesburg) for the subject Marketing Research at Honours level, 2003 & 2004.
Served as external examiner for RAU (now University of Johannesburg) for the Master’s subject: Research Methodology, 2003.
8.2 Professional service performed
Articles, book chapters and conference papers reviewed:
Reviewed an article entitled “Customer engagement in retail banks: Scale development and validation” that was submitted to the Journal of Contemporary Management for publication. June
2018.
Reviewed an article entitled “Relationship value antecedents in the South African automotive component supply chain” that was submitted to the journal Acta Academia for publication.
December 2016.
Reviewed an article entitled “Impact of organisational politics on job dissatisfaction and turnover intention: An application of social exchange theory on employees working in Zimbabwean Small and Medium Enterprises (SMEs)” that was submitted to the Southern African Journal of Entrepreneurship and Small Business Management for publication. August 2015.
Reviewed an article entitled “The relationship between corporate social responsibility factors and the customer loyalty of SMEs” that was submitted to the Southern African Journal of
Entrepreneurship and Small Business Management for publication. August 2015.
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Reviewed an article entitled “Waiting: the neglected phenomenon that influences consumers’ perceptions of store image and their satisfaction with service providers” that was submitted to the
SA Journal for Family Ecology and Consumer Sciences for publication. October 2012.
Reviewed an article entitled “The Use of Marketing Strategies by Small, Medium and Micro Enterprises in Rural KwaZulu-Natal” that was submitted to the Southern African Journal of
Entrepreneurship and Small Business Management for publication. September 2012.
Reviewed an article entitled “An investigation into aspects of customer service received by owners of small businesses in the Doornfontein area of central Johannesburg” that was submitted to the Southern African Journal of Entrepreneurship and Small Business Management for publication. April 2012.
Reviewed a paper entitled “Assessing the Relationship Between IT-Mediated Social Capital and Social Support” that was submitted to the GBATA conference for inclusion. April 2012.
Reviewed an article entitled “Sustainable marketing promotes new venture creation within a South African retailer’s supply chain” that was submitted to the Journal of Contemporary Management for
publication. February 2012.
Reviewed an article entitled “A perspective on how long-term insurance organisations can retain their customers” that was submitted to the Journal of Contemporary Management for publication.
March 2012.
Reviewed a funding application submitted to the NRF by Mrs. EM Botha. December 2011.
Reviewed an article entitled “The formation of customer loyalty in the South African cellular industry” that was submitted to Management Dynamics for publication. November 2011.
Reviewed the textbook “Marketing Research” edited by Adele Berndt and Danie Petzer on request
of Werner Coetzee, commissioning editor of Heinemann.
Reviewed an article entitled “Product, Services and Technology review blogs: a proposed model to explain consumer scepticism” that was submitted to Communicare for publication. July 2010.
Reviewed a manuscript entitled “Practice makes perfect … Simplifying your marketing research skills. 25 case studies to exercise your way to knowledge” for UNISA Publishers. May 2010.
Reviewed an article entitled “The value of Web-based survey methods versus non-electronic survey methods” which was submitted to the Southern African Business Review for publication.
March 2010.
Reviewed an article entitled “Breaching the tension threshold in fear appeals: an experimental investigation” that was submitted to Management Dynamics for publication. February 2010.
Reviewed an article entitled “Measuring the effects of customers’ stage in the consumption process on service quality, satisfaction and behavioural intentions” that was submitted to Management
Dynamics for publication. September 2009.
Served as a reviewer of abstracts submitted for inclusion in the SAIMS Conference. 2008.
Reviewed an article entitled “The future role of retail bank managers in South Africa” that was
submitted to Management Dynamics for publication. June 2008.
Reviewed an article entitled “Students’ awareness of high and low involvement products: a comparison across gender and ethnic groups” that was submitted to the SA Journal for Family
Ecology and Consumer Sciences. May 2007.
Reviewed sections from a European edition of the textbook Marketing Research by Hair, Bush and
Ortinau for McGraw-Hill publishers. July 2006.
Reviewed an article entitled “A factor analytical service quality measurement scale for supermarkets in SA” that was submitted to the South African Journal of Economic and
Management Sciences for publication. September 2004.
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Reviewed an article entitled “Predicting Turnover Behaviour of Direct Salespeople: An Empirical Study” that was submitted to the SA Business Review for publication. August 2004.
Reviewed two chapters from a new book on Organisational Communication for Mrs. Ute Spath from Juta Publishers. August 2004.
Involvement in workshops, staff training and guest lectures:
Presented a keynote address entitled “Preparing students for postgraduate studies: some thoughts from the trenches” at the Research Day of the Faculty of Management Sciences at Tshwane
University of Technology, 9 October 2012.
Presented a two-day workshop on choosing an appropriate research methodology for a PhD study to participants in the Skill Programme coordinated by Dr. Eric Hofstee, 30-31 May 2012 (University of Pretoria), 11-12 July 2012 (Fort Hare) and 23-25 October 2013 (University of Limpopo).
Presented a talk on the topic “Branding the lecturer” at the University of Pretoria Department of
Education Innovation’s Innovil training course for teaching assistants, 2007, 2008, 2009 and 2012.
Presented a talk on the topic “To quiz or not to quiz” at the University of Pretoria Department of
Education Innovation’s induction course for new lecturers, 2007, 2008 and 2009.
Presented a workshop on data analysis to staff members in the Faculty of Management Sciences at Tshwane University of Technology, 2006.
Presented a lecture on survey research to MCom Taxation students at University of Pretoria, 2006.
Presented a guest lecture on academic writing to Honours students in the Department of Marketing Management at the University of Johannesburg, 2006.
Invited to act as a panelist and guest speaker on 20 and 22 July 2004 during the UNISA Department of Communication Science’s Annual Postgraduate Research Methods Winter School.
Acted as a panelist on 22 July 2003 during the UNISA Department of Communication Science’s Annual Postgraduate Research Methods Winter School to provide feedback to students presenting their research proposals.
Presented guest lectures on research methodology to Honours and Master’s students in the Department of Business Management at RAU (now University of Johannesburg) on the following occasions:
13 October 2003, Master’s students
20 May 2004, Honours students
9 AWARDS
9.1 Teaching awards and prizes
Received the Department of Business Management’s internal prize as best postgraduate lecturer in 2015 and shared the prize with Mr Wesley Niemann in 2016.
Received an Education Innovation Award (2004) at the University of Pretoria for the NME 703 (Research Methodology) course CD.
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10 REFEREES
1. Prof. A.F. (Anské) Grobler, Former Head of Department of Business Management, University of Pretoria, Cell 083 462 7024
2. Prof. Y. (Yolanda) Jordaan, Head of Department of Marketing Management, University of Pretoria, Tel. 012 420-2997, Cell 082 541 6610. [email protected]
3. Prof. G. (Gustav) Puth, Former Head GfK programme in Marketing Research, University of Pretoria. Cell 072 657 1130.
4. Prof. P.J. (Flip) du Plessis. Former Head of Marketing, Department of Marketing Management, University of Pretoria, Cell: 072 648 4713.
5. Prof. C.H. (Neels) van Heerden, Head of Department of Marketing, Logistics and Sport Management, Tshwane University of Technology, Tel. 012 382-5824, Cell. 083 415 3541. [email protected]
11 PEER REVIEWERS
1. Dr. Y. (Arien) Strasheim, Senior Lecturer, Department of Human Resource Management, University of Pretoria, Tel. 012 420-3145, Cell. 082 887 5180. [email protected]
2. Prof. H.B. Klopper, Head: Department of Marketing, Monash University South Africa. Tel. 011 950-4206, Cell. 082 336 1044. [email protected]