CURRICULUM VITAE.

1. PERSONAL INFORMATION.

Name: Rodríguez Chaves Gerardo Danilo.ID: 2 - 592 – 724.Address: San Rafael, Poás, Alajuela.Telephone: 2448 6176.Cel phone: 8828 1023.Age: 32 years.Birth date: 29/03/1984.

2. EDUCATION.

- Primary studies: Luis Rodriguez Salas School in San Rafael, Poas.

- Secondary studies: Liceo de Póas, Póas, Alajuela.

- University: Tourism with emphases in group handling, at CUNA, Alajuela. (Diplomado)

OTHER COURSES: - English course with six levels based on technical

vocabulary for tourist.

- English course at OBM ACADEMY in Alajuela.

- Portuguese Course at Fundación de Estudios Brasileños.

- Windows Package courses, word, excel and power point

- ITIL foundations

- SAP experience (5 Years).

EXPERIENCE:

- I worked as a tour guide during 2 years for Cielo Azul travel agency guiding tours all over the country

- I have worked at IBM during the last 7 years since January 2009.

Tasks Developed:- (Five out of those 7 years providing support for P&G in

HR positions, using SAP) (Escalation point to solve situations, reporting specialist and SAP Massloads changes responsible).

- DA (Delivery Analyst) for different internal Departments. I have almost 2 years doing reporting analysis, processes improvements and developing analytic skills and developing projects to improve internal procedures, developing metrics and identifying improvement areas to reach SLAs.

- RCAs developer.

SKILLS:

- Good written and speaking English and Portuguese skill.

- Fast learning, analytic and responsible.

- Manage skill and team work.

3. OTHERS:

- Driving License: SI ( X ) NO ( ). Type B1 and C1.

- Bilingual General Tour Guide Lincense (ICT)