Cumulative Subscriber Interactions (North America)
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Transcript of Cumulative Subscriber Interactions (North America)
Interactions through Feb ‘11
OnStar Vehicle OnStar Vehicle Diagnostics - Diagnostics - OverOver 173 Million Emails 173 Million EmailsSent Sent
Good Good SamaritanSamaritan503,000503,000
Cumulative Subscriber Interactions (North America)
Automatic CrashAutomatic CrashResponse OverResponse Over162,000162,000
Emergency Emergency Services Over Services Over 1 million1 million
Roadside Roadside Assistance Assistance 2.6 million2.6 million
On-Demand On-Demand DiagnosticsDiagnostics4.3 million4.3 million
Stolen VehicleStolen VehicleAssistanceAssistance54,40054,400
Turn-by-TurnTurn-by-TurnRoutes Delivered*Routes Delivered*Over 72 millionOver 72 million
Remote DoorRemote DoorUnlock - Unlock - OverOver5.1 million5.1 million
OnStar Hands-Free OnStar Hands-Free CallingCalling - Over - Over2.6 Billion Minutes** 2.6 Billion Minutes** PurchasedPurchased
One VeryOne VeryHardworking ButtonHardworking Button350 Million 350 Million CumulativeCumulativeService InteractionsService Interactions
*Includes Advisor and TBT delivered routes
*Includes Unlimited Bundle Sales
OnStar Mobile OnStar Mobile ApplicationsApplications – – Over 1,146k Over 1,146k DownloadsDownloads
All statistics are 3 Month Rolling Average (Dec ‘10 - Feb ‘11)
except for Mobile apps which is for the month of February
U.S. and Canada
OnStar Vehicle OnStar Vehicle Diagnostics - Diagnostics -Over Over 3.7 3.7 Million EmailsMillion EmailsSent Sent
Good Good SamaritanSamaritan6,800/Month6,800/Month
Monthly Subscriber Interactions (North America)
Automatic CrashAutomatic CrashResponseResponse2,600/Month2,600/Month
Emergency Emergency Services Services 10,000/Month10,000/Month
Roadside Roadside AssistanceAssistance33,000/Month33,000/Month
On-Demand On-Demand DiagnosticsDiagnostics58,500/Month58,500/Month
Stolen VehicleStolen VehicleAssistanceAssistance450/Month450/Month
Turn-by-TurnTurn-by-TurnRoutes Delivered*Routes Delivered*Over 1.6 Million Over 1.6 Million Routes/MonthRoutes/Month
Remote DoorRemote DoorUnlockUnlock OverOver 58,900/Month58,900/Month
OnStar Hands-Free OnStar Hands-Free Calling - Over Calling - Over 72 Million Minutes** 72 Million Minutes** Purchased/MonthPurchased/Month
*Includes Advisor and TBT delivered routes
**Includes Unlimited Bundle sales
One VeryOne VeryHardworking ButtonHardworking Button350 Million 350 Million CumulativeCumulativeService InteractionsService Interactions
OnStar Mobile OnStar Mobile ApplicationsApplications – – Over 392k Over 392k DownloadsDownloads
3 Month Rolling Average (Dec ’10 - Feb ‘11)
Good Good SamaritanSamaritan350/Month350/Month
Monthly Subscriber Interactions - Canada
Automatic CrashAutomatic CrashResponseResponse180/Month180/Month
Emergency Emergency Services Services 310/Month310/Month
Roadside Roadside AssistanceAssistance1000/Month1000/Month
On-Demand On-Demand DiagnosticsDiagnostics5,600 Month5,600 Month
Stolen Vehicle Stolen Vehicle AssistanceAssistance30/Month30/Month
Turn-by-TurnTurn-by-TurnRoutes Delivered*Routes Delivered*58,600/Month58,600/Month
Remote DoorRemote DoorUnlockUnlock 3,400/Month3,400/Month
OnStar Hands-OnStar Hands-Free CallingFree CallingOver 6.8 Million** Over 6.8 Million** Minutes/MonthMinutes/Month
One VeryOne VeryHardworking ButtonHardworking Button350 Million Cumulative 350 Million Cumulative Service Interactions (North America)Service Interactions (North America)
OnStar Vehicle OnStar Vehicle Diagnostics Diagnostics Over 270,000 Over 270,000 Emails Sent Emails Sent
*Includes Advisor and TBT delivered routes
**Includes Unlimited Bundle sales