Cummings_Resume
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Robert Cummings Worcester, MA [email protected] Authorized to work in the US for any employer WORK EXPERIENCE Patient Experience Coordinator Reliant Medical Group - Worcester, MA - August 2016 to Present Worcester, MA 08/2016 - Present Patient Experience Coordinator Responsible for the coordination of department functions such as, • Promote organizational communication of tactics to The Reliant Experience • Provide support to the physician coaching program, • Coordinate internal consulting services, as well as assisting with patient experience data collections, and processing incoming patient request. Assist with development and maintenance of various department projects as required or directed. CrossFit Level 1 Trainer CrossFit Worcester - Worcester, MA - March 2016 to Present Internship - Learn and understand how to program functional workouts for each quarter, instruct on proper form and technique under the CrossFit requirements, and create a fun-learning environment for all new membership sign ups. • Attended a 2 day instructional seminar at CrossFit headquarters in Canton, MA and received my CrossFit Level 1 Trainer Certificate upon completion of the exam. • At CrossFit Worcester, worked with the gym owner on proper curriculum/program structure • Assisted in the On Ramp program for all new membership sign ups. On Ramp is a three night a week class for three weeks that all new members must go through. This teaches and instructs on proper nutrition, form/ technique, and CrossFit terminology. • Redesigned the On Ramp program structure so each night was a working progression on what was previously learned. • Assisted each class with in class management, skill technique, and proper equipment set up. Human Resources Recruiting Administrator Simplivity Corporation - Westborough, MA - December 2015 to February 2016 - Serve as the lead administrative, scheduling and systems support to the recruiting function. Mentor junior schedulers and train hiring managers and other HR staff on recruitment processes. ◦ Looked for opportunities to improve / upgrade the current TA process ◦ Established a candidate rating and scheduling process through JobVite • Executive and VP interview scheduling via Outlook and phone • Coordinating the completion of all new hire paperwork with Human Resources • Coordinate onsite and remote recruitment events • Process all recruitment purchase orders
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Robert CummingsWorcester, [email protected]
Authorized to work in the US for any employer
WORK EXPERIENCE
Patient Experience CoordinatorReliant Medical Group - Worcester, MA - August 2016 to Present
Worcester, MA 08/2016 - PresentPatient Experience Coordinator
Responsible for the coordination of department functions such as,• Promote organizational communication of tactics to The Reliant Experience• Provide support to the physician coaching program,• Coordinate internal consulting services, as well as assisting with patient experience data collections, andprocessing incoming patient request.
Assist with development and maintenance of various department projects as required or directed.
CrossFit Level 1 TrainerCrossFit Worcester - Worcester, MA - March 2016 to Present
Internship- Learn and understand how to program functional workouts for each quarter, instruct on proper form andtechnique under the CrossFit requirements, and create a fun-learning environment for all new membershipsign ups.• Attended a 2 day instructional seminar at CrossFit headquarters in Canton, MA and received my CrossFitLevel 1 Trainer Certificate upon completion of the exam.• At CrossFit Worcester, worked with the gym owner on proper curriculum/program structure• Assisted in the On Ramp program for all new membership sign ups. On Ramp is a three night a week classfor three weeks that all new members must go through. This teaches and instructs on proper nutrition, form/technique, and CrossFit terminology.• Redesigned the On Ramp program structure so each night was a working progression on what was previouslylearned.• Assisted each class with in class management, skill technique, and proper equipment set up.
Human Resources Recruiting AdministratorSimplivity Corporation - Westborough, MA - December 2015 to February 2016
- Serve as the lead administrative, scheduling and systems support to the recruiting function. Mentor juniorschedulers and train hiring managers and other HR staff on recruitment processes.
◦ Looked for opportunities to improve / upgrade the current TA process
◦ Established a candidate rating and scheduling process through JobVite• Executive and VP interview scheduling via Outlook and phone• Coordinating the completion of all new hire paperwork with Human Resources• Coordinate onsite and remote recruitment events• Process all recruitment purchase orders
• Serve as the system administrator for our ATS system (JobVite)• Updating JobVite with requests from Hiring managers and recruiters• Provide outstanding customer and administrative support; and be a great problem solver
◦ Configured a rating system for each candidate which is utilized in JobVite
◦ Set up interview scheduling within JobVite to increase the efficiency of the interview process and enablebetter tracking and measurement of the full cycle recruitment process.• Draft interview schedules and interview materials• Handling of confidential and non-routine information• Business travel arrangements as required. Proactively troubleshoots and addresses conflicts• Support or facilitate global communication outside of normal office hours as needed
Learning & Organizational Development CoordinatorReliant Medical Group - Worcester, MA - August 2014 to September 2015
• Coordinate and conduct bi weekly New Employee Orientation
◦ Average of 12 - 15 employees
◦ Each session was 6.5 hours• Coordinate monthly New Manager Orientation• Coordinate and prep quarterly for New Provider Orientation• Coordinate and prep materials for all L&OD classes, average of 30 courses quarterly• Assist our employees with the Learning Management System by Oracle and provide information about offeredcourses• Participate in the Physician Shadow Program, shadowed 4 providers
◦ Objective & outcome was to increase patient satisfaction• Provide administrative support to the L&OD and Technical Training Department• Participated in the Reliant Development Academy
◦ 9 month training program to help individuals realize their management styles and how to work/manage otherstyles• Organized, facilitated, and participated in the Personal Growth Workshop
Patient Service SpecialistReliant Medical Group - Worcester, MA - January 2014 to September 2014
• Responsible for providing the highest level of patient/customer satisfaction• Coordinates the provision of multiple services to patients performing a full range of administrative supportservices for clinic/site including collection of co-payments, registration and scheduling of patients for medicalprocedures, tests, associated ancillary services and other related duties
EDUCATION
BS in Business AdministrationWorcester State University - Worcester, MASeptember 2011 to May 2013
AS in General StudiesQuinsigamond Community College - Worcester, MAJanuary 2009 to May 2011
