How to Make a Differencein Interacting with Others.

George Vukotich, Ph.D.

WHY IT’S IMPORTANT

• Change (in many ways)

• Globalization

• Mobility

• Speed

• Technology

• Standardization (or lack of)

• Diversity

Need others to get things done.

KEY AREAS

Dimensions of Trust

Barriers to Building Trust

Impact on the Organization’s Talent Base

Building a Culture of Trust

TRUST

The sharing of information and feelings with

others with the hope that by sharing it will bring

us closer to the person we share with, and that

they may have some ideas or offer to help us in

some way.

WHERE TRUST MAKES A

DIFFERENCE

Impact on Relationships

Impact on Productivity

Impact on Innovation

Impact on the Ability to Change

And I am willing to RISK more in

the relationship.

TRUST

TRIAD

DIMENSIONS OF TRUST

ENABLERS INHIBITORS

ENABLERS AND INHIBITORS

Organization

Individuals

Teams

Why we want

to do things…drives what and

how we act…

WHO WE IMPACT

which impacts our capacity to trust others.

RELATIONSHIPS

Culture of “Winner Take All”

No Collaboration

Successful Individual

Successful Organization

Collaboration, Sharing,

Development

Review Strategy

Review Individual

Opportunity to Develop

Organization and Individual

Right Results

Wrong Results

Wrong Way Right Way

RIGHT RESULTS RIGHT WAY

Past Experiences

Personal Values and Beliefs

Rewards Systems

Filters and Biases

BARRIERS TO BUILDING TRUST

DEGREES OF TRUST (HELP)

Sabotage

Incre

asin

g D

eg

rees o

f

Desir

e t

o H

elp

Yo

u

Increasing Degrees of Commitment to You

Avoidance

Hand-off

Direction

Guidance

Assistance

Mentoring

Do it All

DAMAGED

REPUTATIONS

MISPERCEPTIONS

MISSED

OPPORTUNITYLead to…

BARRIER BUILDERS

Familiarity

3 Sides of

the Status Quo

THE STATUS QUO

Recruiting / Selection

Career Development

Performance Management

Turnover:

Forced vs. Voluntary

Push / Pull Factors

IMPACT ON AN ORGANIZATION’S

TALENT BASE

LOW

need for

control

HIGH

need for

control

LOW

level of

knowledge

HIGH

level of

knowledge

DIMENSIONS OF MANAGEMENT

DEPENDENT

CONTROLLINGMICRO

MANAGER

REFERENT

EXPERT

FIXING SYMPTOMS

OR SOLVING PROBLEMS

Things happen – what makes a difference is how we

react to what happens.

Avoidance

Ready, Fire, Aim

Blaming others

FEAR

Personal Fear (self doubt)

Fear of Others (what they can do to us)

Fear of the Organization (larger fear)

Recognize where it comes from

Alternatives / Contingencies

Alliances

Accepting risk collectively.

WHAT

BUILDS

TRUST

HOW TO BUILD TRUST

3 Key

Solution

Techniques

Support…the Outcome

HOW TO MAKE A DIFFERENCE

THINGS TO THINK ABOUT

What can be done to accelerate trust

building?

If trust is damaged how can it be repaired?

Does the level of trust have an impact on

the overall success of individuals and

organizations?

WHAT CAN YOU DO

Keys

to

Success

Work Within Your

Collective Strengths

How to Make a Differencein Interacting with Others.

George Vukotich

B R E A K I N G

C H A I N S

C U L T U R E

THE

OF

George Vukotich, Ph.D.

BUILDING TRUST IN INDIVIDUALS, TEAMS, AND ORGANIZATIONS