Culture Hacking for Smarter Networks · Culture Hacking for Smarter Networks WWT, March 2019 Nial...
18
Culture Hacking for Smarter Networks WWT, March 2019 Nial Grimes, Head of Architecture
Transcript of Culture Hacking for Smarter Networks · Culture Hacking for Smarter Networks WWT, March 2019 Nial...
Culture Hacking for Smarter NetworksWWT, March 2019
Nial Grimes, Head of Architecture
Dŵr Cymru Welsh Water
—Unique not for profit model since 2001
—Better value for customers & long-term
stewardship
—No shareholders, but owned on behalf of
1.4 million customers
Exploiting
Cloud
Services
Enterprise
Data
Platform
Enterprise
Middleware
The technology has never
been better…
65%*…in the region of
IT projects
FAIL* figures vary
☹️
Three small culture hacks that
can make a big difference…
make a
BIGsmallchange
A small change at eight hospitals in New England…
40%reduction in death rate.
30%reduction in complications.
“…behavioural changes occasioned by the checklist (and the fact that they were part of an
experiment) that improved the outcomes of the operations conducted by the team.”
• The Waste Water Hackathon (#wasteathon) was a two-day event
that saw colleagues and our partners working collaboratively to
solve real business challenges: Blockages, Compliance and Odour.
• Taking business problem to prototype, vision and business case in
the shortest possible time.
A new way
of working
Further
faster with
technology
True
collaboration
the power is inthe team
Failed
landing gear
engaged
light
Over an hour elapsed time
Checklists
worked
through &
cabin visited
Preparation
for landing
Fuel
exhaustion
United Flight 173
LIMA is an application that allows
realtime capture of data on Waste
Water Treatment works.
Through focussing on enabling the
team and removing some
constraints we:
• Developed an idea for LIMA into a
prototype in less than 4 weeks.
• Tested with operators and
confirmed our hypothesis in less
than 12 weeks.
find yourcrazy dancing guy/girl
Innovation
Conference
2018
Pipelines for
continuous
delivery
Reducing
travel and
improving
wellbeing
“Technology is nothing. What's important is that you have a faith
in people, that they're basically good and smart, and if you give
them tools, they'll do wonderful things with them.”Steve Jobs, Apple Computer
Team of Teams: New Rules of Engagement for a Complex World
General Stanley McChrystal, ISBN-13: 978-1591847489.
Waste Water Hackathon (March 2018)
https://sway.office.com/kYeC0ABA3Ca9Szv9
What percentage of IT projects fail, Smart Insights
https://www.smartinsights.com/managing-digital-marketing/web-
project-management/percentage-projects-fail-chartoftheday/
Small changes make big differences, Havard Business Review
https://hbr.org/2009/01/small-changes-make-big-differe
