CULTURAL COMPETENCE TRAINING:

Low Cost and Impactful

Wheaton Franciscan Healthcare Catholic, not-for-profit health system

125 years old; Mother M. Clara Pfaender founds the Congregation of Franciscan Sisters,

Daughters of the Sacred Hearts of Jesus and Mary, in Olpe, Germany.

Health Care Mission The Wheaton Franciscan System is committed to living out the healing

ministry of Jesus by providing exceptional and compassionate health care

service that promotes the dignity and well being of the people we serve.

Health Care Vision Our health ministries will be recognized in each community we serve for

superior and compassionate patient service, clinical excellence, as the

health care employer of choice and the preferred partner of physicians.

Wheaton Franciscan Healthcare 15 Hospital Campuses

1,794 Staffed Hospital

Beds

3 Long-term Care

Facilities

2 Home Health

Agencies

2,606 Units of Housing

17,143 Associates

2,424 Affiliated

Physicians

610 Employed

Physicians

345,145 Emergency

Room Visits

8,677 Newborns

72,335 Hospital

Admissions

348,751 Hospital

Patient Days

24,057 Skilled Nursing

Unit Patient Days

83,512 Long-term Care

Facility Patient Days

1,696,550 Hospital

Outpatient Visits

22,324 Hospice Days

117,452 Home Health

Visits

1,540,488 Medical

Group Patient Days

Patient Demographics

Southeast WI

Milwaukee County

Racine County

6/30/2012 Patients Associates

Race/Religion/

Language

Percentage

/ Number

Percentage /

Number

White 62.3% 79.9%

African

American

29.0% 12.2%

Hispanic 9.3% 4.8%

Bi Racial 1.5% >1%

Asian .7% 2.2%

American

Indian

.3% >1%

Religions 43 Unknown

Languages 62 Unknown

Languages of our Patients:

Highest volume language needs after English

1. Spanish - 80%

2. Bosnian/Serbian/Croatian (one language) – 5.9%

3. Hmong – 2.6 %

4. American Sign Language (ASL) – 2.2%

5. Burmese – 1.3%

Albanian French Korean Spanish

Amharic German Lao Swahili

Arabic Greek Mai Mai Tagalog

ASL Gujarati Mandarin Taiwanese

B/C/S Hindi Mandingo Telugu

Bantu Hmong Nepali Thai

Burmese Hungarian Polish Tigrinya

Cantonese Indonesian Portuguese Turkish

Chin Iranian Punjabi Urdu

Chinese Italian Rohingya Vietnamese

Farsi Japanese Russian Yoruba

Filipino Karen Somali Yugoslavian

Religions of Our Patients

Apostolic Evangelical Muslim/Islam

Baptist Greek Orthodox Nazarene

Buddhist Hindu Orthodox

Catholic Hmong Pentecostal

Christian Science Jehovah’s Witness Presbyterian

Church of God Jewish Quaker

Congregational/UCC Lutheran Serbian Orthodox

Eastern Orthodox Methodist Unitarian

Episcopal Mormon None

Top 3 most common religious preferences in WFH System

1. Catholic

2. None

3. Lutheran

Orientation - Leaders

Orientation- Associates

Recognizing learning opportunities

Possessing knowledge of one’s self

Having an attitude that “different is okay or

interesting”

Taking ownership and responsibility for own behavior,

attitudes and growth

Cultural Competence

Skills and Characteristics

KNOWLEDGE

SKILLS

ABILITY / BEHAVIOR

Mandatory Education

Lunch and

Learn

Cultural Resources E - Learning

Just in Time Resources on our LMS

What Would You Do Videos Developed by our North Market Diversity

Strategy team

More meaningful diversity training based on real

work issues

Decrease silence and assumptions

Increased awareness of these issues

Encouraged Associates to respectfully address

non-inclusive behaviors

Provided a tool to help associates “Speak Up”

What Would You Do Videos Team wrote scripts and acted in videos

Team facilitated discussions at staff meetings

Developed Facilitator Guides with tips for managing the group

Focus areas:

Age, Disability, Weight/Bariatric, Race, Income/Socio-Economic Status

What Would You Do Video

Click here to start video

Thank you

Leslie Galloway Sherard

Director, Diversity &Inclusion Strategies

414-465-3504

Leslie.gallowaysherard@wfhc.org