Cultural Change

“Change is the only constant in the universe”- Stephen Walters, 2012

The Changing Face of Change

• Business Demands– Market forces– Market access

• The pace of development– Mobility– eCommerce

• Globalisation– Multi-cultural business– Competition expansion

Reasons for Resistance• Perspectives

– “Wow, your baby is ugly!”– “When I were a lad”– “What’s in it for me?”

• Ways of Working– Serial vs Parallel– Traditional vs Modern– Safety vs Danger

• Trends– Problem/Solution– “Because we can and because it worked for everyone else”

• Communications Breakdown!!!

Conflict Resolution: The Wrong Ways

• Autocracy– “Resistance is Futile”– “JFDI”

• Appeasement– “Pleasing all of the people all

of the time”– “Yes”

• Doing nothing– “La la la la la la la la la la”

Conflict Resolution: The Right Ways

• Basis of Fact• Know & Target Benefits• Talk, Observe & Listen• Leadership• Flexibility (Change)• Be Decisive• Follow Through• Know the Rules• Expect the Unexpected

QUESTIONS?