Cultural change and user adoption - Socitm...• Change management is the application of a...
19
Cultural change and user adoption Mark Reynolds, Stuart Love & Faith La Grange In partnership with Socitm Share Leeds
Transcript of Cultural change and user adoption - Socitm...• Change management is the application of a...
Cultural change and user adoption
Mark Reynolds, Stuart Love & Faith La Grange
In partnership withSocitm Share Leeds
Mark Reynolds
@themarkreynolds
Founder
What we do.
Manage Successful
Change
SupportOffice 365Adoption
DeliverImpactful Learning
Copyright Prosci 2014. All rights reserved.
Prosci® ADKAR® Model
Copyright Prosci 2014. All rights reserved.
What Is Change Management?
On a project level: • Change management is the application of a structured
process and set of tools for leading the people side of change to achieve a desired outcome.
On an organizational level:• A leadership competency for enabling change within
an organization
• A strategic capability designed to increase change capacity and responsiveness
5 5
Copyright Prosci 2014. All rights reserved.
Why is Change Management Important?
6
TransitionCurrent Future = Benefits
Current FutureTransition
Adoption and usage impacts
Copyright Prosci 2014. All rights reserved.
Comparing Change Management and Project Management
7
Focus:Technical side of moving from current state to future state
Focus:People side of moving from current state to future state
Process:
• Initiation• Planning• Executing• Monitoring/
controlling• Closing
Process:
Organizational:• Preparing for
change• Managing change• Reinforcing change™
Individual:• ADKAR®
Tools:
• Statement of work• Project charter• Business case • Work breakdown
structure• Budget estimations• Resource allocation• Schedule • Tracking
Tools:
• Individual change model• Readiness assessment • Communication plans • Sponsor roadmaps• Coaching plans• Training plans• Resistance management • Reinforcement
Project management
Change management
Currentstate
Transitionstate
Futurestate
The Top Reasons for Employee Resistance
1. Lack of awareness of why a change is needed2. Impact on current job role3. Organization’s past performance with change4. Lack of visible support and commitment from
managers5. Fear of job loss
8
p. 153
The Top Reasons for Manager Resistance
1. Lack of awareness about and involvement in the change
2. Loss of control or negative impact on job role3. Increased work load (lack of time)4. Culture of change resistance and past failures5. Impact to their team
9
p. 156
The people side of IT
Context:
“I know there are some really helpful things in Office 365 but knowing if they are worth the effort to learn while getting on with the day job means I often don’t explore.”
The people side of IT
Language:
“You have lost me at the first hurdle – what and why do I need OneDrive and OneNote! If I don’t understand what the webinar is about I wouldn’t book on it!”
Houses of Parliament
Houses of Parliament
Houses of Parliament
Hable 1-day course: Dec 3rdApplying ADKAR to Office 365
An introduction to Change Management & Adoption, helping delegates apply the ADKARmethodology to an Office 365 rollout.
Topics covered:
• Defining your “Future State”• Exec Sponsorship & Engaging Managers• Getting the Comms right• Building a Champions Network• Measuring Success
Tuesday December 3rd
No. 1 Aire Street, Leeds LS1 4PR
£250 per delegate12 spaces
Email [email protected] to register
Culture eats technology for
breakfast…
Thank you for your time.
#TeamHable
Q&A
In partnership withSocitm Share Leeds
