CUbRIK research at LS-COOP workshop
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Transcript of CUbRIK research at LS-COOP workshop
Community Management Systems for Social Deliberation
and Action
Alessandro Bozzon,Marco Brambilla,Piero Fraternali,
Andrea MauriPolitecnico di Milano
Stefano Butti,Matteo Silva
Work partially funded by
Focus
• Scenarios where large scale decision making requires structured bidirectional interaction with crowds
• Not only social data mining/collection (passive) but also social activation (active)
• Integration of field-based community work and virtual community work in social networks
Scenarios
• Natural resource management: – Snow level quantification for water load prediction in
Lombardy lakes via social mining of photos (passive) + engagement of mountaineers (active)
• Citizen innovation– Municipal service requirement elicitation with field +
virtual community work in marginal quarters in the city of Guayaquil
• Service innovation – SN-enabled quality feedback and customer-driven
innovation for the services of a TELCO company in Latin America
Idea
• A Community Management System– A common model of social user portable across
platforms– A data warehouse and content management system
for community members’ data– A task deployment tool to manage crowd work– A Social “Business Analysis Monitor (BAM)” to chart
the dynamic behavior and evolution of communities
• + Domain specific applications: e.g., early alerting, Games with a Purpose, crowdsourced tasks
Architecture& models
The Babel of social user models
Status of implementation
• V 1.0 of the Community Work Management tool complete [WWW paper]– Configurable task design– Multiple SNs task deployment and result
collection (FB, Twitter, LinkedIn)– Rudimental Social BAM
• Small scale experimentation done– FB campaign for logo detection tasks
[CrowdSearch paper]
Crowd-assisted logo detection
“LIKE” task variant“ADD” task variant
Ongoing / Future work
• Implementation of– Other platforms support (e.g., work markets)– Social BAM– Integration with social data mining tools for
unstructured activity result collection– Cloud deployment in SaaS mode– Integration with GWAP platform
• Larger scale experimentation
References
• P. Fraternali, A. Castellett,R. Soncini-Sessa, C. Vaca Ruiz, A.E. Rizzoli, Putting humans in the loop: Social computing for Water Resources Management, Environmental Modelling & Software, 2012 (1) 10
• Alessandro Bozzon, Marco Brambilla, Stefano Ceri: Answering search queries with CrowdSearcher. WWW 2012: 1009-1018
• A Bozzon, I Catallo, E Ciceri, P Fraternali, D Martinenghi M Tagliasacchi, A Framework for Crowdsourced Multimedia Processing and Querying, Crowdsearch 2012 WWW Workshop, http://crowdsearch.como.polimi.it
• Marco Brambilla, Piero Fraternali, Carmen Vaca: A Notation for Supporting Social Business Process Modeling. BPMN 2011: 88-102