CTS Strategic RoadmapWalkthrough, v1.2

Dan Mercer

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Agenda

• Background• Vision (5 yr. trends)• Roadmap Framework• Roadmap Walkthrough• Next Steps• Summary

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Where is CTS going?

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What will it look like?

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Should we work on“A” or “B”?

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What comes next?

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Background• Questions asked by:

– Customers• Business Leaders

• Technology Planners

– Legislature and Oversight Partners

– Suppliers and Vendors

– CTS Service Owners and Technical Staff

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Background• One answer, or document, does not satisfy all points

of view:– Business perspective– Financial / budget perspective– Implementation perspective (e.g. service features

and timelines)

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Background• Traditionally addressed by a “strategic plan”

– Large binder of documents, not easily referenced– Typically becomes “shelf-ware”

• In contrast, a Strategic Roadmap:– Delivers a concise, comprehensive overview of strategy– Answers questions “at a glance”, but at a high level– Is easily referenced and refreshed regularly– Is a tool to focus discussion and guide detailed planning

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Vision – 5 Yr. TrendsUnderstanding the disruptive trends that could affect the business and our customers

Mobility: Anytime,Anywhere, Any device

Hybrid IT: Seamless Internal / External Service IntegrationAdvanced

Cyber-Threats

ComplexRegulatory

Environment

Value = Quality + Agility + Innovation + Safety + Trust

Software-definedAnything

Continuity of Government

High Bandwidth AppsConsumerization:

BYOD

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TransitionWhere We Are Where We Are Going

Decision Points / Priorities / Opportunities

What change

looks like – the value

proposition

What needs to change

and why?

Not a Gantt Chart -- Sequence & Dependencies are more

important than exact timelines.

Business

IT Infrastructure

Endpoint Computing

Data and IT Asset Protection

CTS Strategic Roadmap FrameworkHow CTS will change over time – the strategies,

objectives and milestones

Coordinated Strategies: Each objective must support and enable the business and other objectives

vertically between rows.

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CTS Strategic Road Map (Detail View)

Click for Online Roadmap

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Are we there yet?Are we there yet?

Are we there yet?

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When?How Much?

What are the risks?What are the rewards?What are the priorities?

Are we there yet?Are we there yet?

Are we there yet?

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Next Steps - Phase II

TACTICAL ROADMAPSCURRENT FUTURE CLOSE THE GAP

• Each objective needs a Tactical Roadmap, i.e. strategy for closing the gap

• Projects will be prioritized to implement the changes

Linked

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Summary• High-level view of how and why CTS will change over time• Provides a long-term direction for agency focus and a

foundation for CTS' priorities and investments• Developed through the lens of 5 year market trends• A tool to stimulate discussion and guide decisions• Strategies can change based on decision points• Timing is relative - Sequence and vertical

relationships are more important than dates

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Summary• NEXT PHASE:

– Detailed Tactical Roadmaps that describe costs, timing, risks and rewards

– Strategic and Tactical roadmaps will be linked

– Eventually, projects will be prioritized,funded, resourced and scheduled toimplement the changes

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Are we there yet? Are we there yet?

Are we there yet?

I’ll check theRoadmap!

Did he just pass another

rest stop?

About time, Mr. “I don’t need directions”

https://sp.cts.wa.gov/ask/roadmap

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Appendix

Extra Slides

• CTS Roadmap Characteristics

• Selected Roadmap Highlights

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CTS Roadmap Characteristics• Concise overview of a coordinated and comprehensive strategy

• Highlights high impact strategies, objectives and decision points

• Conveys relationships and dependencies – not a Gantt chart

• Provides a long-term direction for agency focus and a foundation for CTS' priorities and investments

• Used as a tool to guide decisions and detailed planning activities

• Available online and print, refreshed regularly

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Selected Roadmap Highlights• Business Strategies

– Increase customer satisfaction; Optimize resources; Focus on value, quality, agility, innovation, security, trust, resilience and accountability

• IT Infrastructure Strategies:– Telecomm: Manage networks as a critical state asset; Convergence;

Integrated enterprise Wi-Fi; Software-defined networking– Storage: Optimize storage for agility and value; Cloud integration;

Emerging technology; Software-defined storage– Hosting: State government cloud; Cloud brokerage and hybrid IT;

Hosted virtual workspace-as-a-service; Cloud management platform– Data Processing: Platform-as-a-Service; Hybrid DP environments

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Selected Roadmap Highlights• Endpoint Computing Strategies:

– Mobility: Ubiquitous mobility; Anywhere, any device; Expanded BYOD– E-mail & Collaboration: State-of-the-art services; Cloud integration;

Hybrid services

• Data and IT Asset Protection Strategies:– Security & Identity: Enhanced security infrastructure; Identity and

access management; Cloud integration– Data Centers: Optimized data centers; Increased customer base;

Increased regulation and compliance– Disaster Recovery: Consistent and coordinated DR; DR options for all

critical CTS services; Consolidate DR to remote site