CSU Subnet Managers - Colorado State University · 2019-04-23 · CSU Subnet Managers March 27,...
Transcript of CSU Subnet Managers - Colorado State University · 2019-04-23 · CSU Subnet Managers March 27,...
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CSU Subnet Managers March 27, 2019
Not a blizzard bomb in sight!
Well, maybe at Dairy Queen!
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Agenda
• ACNS Projects – Dave Hoffman
• Office 365 – Lance Baatz
• Information Systems – Josh Clark
• Campus Cloud – James Cizek
• Facilities Mobile Device Management-Dallace Unger
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Agenda (cont.)
• Middleware – Randy Miotke
• Licensing – Diane Noren
• Security – Steve Lovaas
• Network / Telecom – Greg Redder
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ACNS & Telecommunications
Project Request Process
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Agenda
•Why The Change Was Needed
•Discovery Process
•The New Project Request Process
•Where to Start
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The “Why” Behind This..
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ACNS/Telecom
Issues
• The current process did not allow request to
be screened, recommended and prioritized
well
• Internal Staff did not understand the process
Campus Issues
• Campus Constituents were not aware of
the process
• Campus Constituents were not aware of
the current workload or constraints of
ACNS/Telecommunications
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The “Discovery” Process…
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Interviews with
Staff &
Constituents
• Would like to have more information on ACNS/Telecom workload
and availability
• Need to understand the process & where to begin
• ACNS/Telecom staff need to direct requests to the project review
process
Peer Institution
Reviews
• Reviewed process from 6 peer institutions. Washington State,
Oregon State, Central Michigan, UC-Davis, Georgia State and
Penn State
• Each had different requirements & methodologies we could learn
from
Project Dashboard
Creation
• Added tracking categories of project origination, planned vs
unplanned to team tracking sheets
• Worked with teams to update projects
• Created ACNS/Telecom Projects Dashboard
ACAA Committee
Review
• Reviewed the peer institution findings and ACNS/Telecom Project
Dashboards
• Refined the charge to the ACAA Committee and renamed to the
ACNS Project Review Committee
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New ACNS/Telecom Project Review
Process…
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15th ReviewLast Wed
First Monday
Monthly Project Review Cycle
Submission Deadlines for New Requests
ACNS/Telecom Teams Review and Comment
with1. Impact2. Costs
3. Timeframes
Project Review Committee
Meets1. Evaluate
2. Recommend to ACNS/Telecom
Leadership Team
ACNS/Telecom Leadership
Team Meets1. Discuss
2. Prioritize3. Schedule
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Who is on the Project Review Committee?
• Two Members Elected by CITAC
– Kacie Reed – IT Director for the College of Veterinary
Medicine and Biomedical Sciences (CVMBS)
– Bryan Gillispie – IT Director for the College of Liberal Arts
• Four Members from Administrative Organizations
appointed by the VPIT
– Ron Splittgerber – Director of Research Services
– Neal Lujan – Vice President for Student Affairs
– Jerry Becker – Associate Registrar
– Kylan Marsh – Director of Innovative Technology,
University Advancement
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Lets Get Started…
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Office 365 News and Notes
Lance Baatz
• Spam and phished accounts
• Microsoft Teams Updates
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Spam Reporting
• Process: Send to [email protected]
– If it’s already in the Junk Email folder…
• ACNS steps
– Forward to Microsoft (common)
– Block sender (occasional)
– Initiate response to phished account (when applicable)
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ACNS’s Phished Account Response
1. Confirm
2. Reset eID password
3. Disconnect active O365 sessions
4. Remove inbox rules/forwarding
5. Notify Central Help Desk and SOC
6. SOC notifies user’s IT Support
7. User gets a “learning opportunity” – a SANS training invite
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Spam & Phished Accounts
• Is there a better way?
– Improved email security tools
– Evaluate processes
• Abuse Email
• Direct reporting to Microsoft??
to be continued…
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Microsoft Teams News
• Upcoming features
– Private channels
– Whiteboard
• Suggestion
– Use Teams vs Sharing from user’s OneDrive
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Skype to Teams Status
– Testing “TeamsOnly”
– TBD
• Process
• Timing
• Training
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Subnet Managers as a Team?
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Information Systems Update
Josh Clark
• Banner
• KFS
• HR
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Campus Cloud – James Cizek
• Backup solution
• RESTOR research storage project
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MDM Discussion
• Mobile Device Management
Dallace Unger, Facilities
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Middleware Update – Randy Miotke
Shibboleth IdP
• software upgrade late May
midPoint
• Entity/Person registry
• Provisioning engine
• Last component in the Internet2 TIER identity stack
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Licensing
• Microsoft EES- Enrollment for Education Solutions
– CSUs current subscription based model-Office 365
– Working on completing billing for current year
(July 1, 2018 to June 30, 2019)
– Please send account # to [email protected]
If you have not already done so
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Adobe
• Acrobat Pro– Renewed March 1,2019– Have to license all FTEs per year– Current per FTE price $10.49– Will use same FTEs as Microsoft– Working on billing
– Individual License will be $50.99 per year
– Individual license directly from Adobe• $14.99 per month or $179.88 per year
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Adobe Creative Cloud
• Creative Cloud Device license changes
– Moving to Shared Device License
– Provisioning labs with the shared device licenses does require a redeployment
– Creation of new packets once we decide move date
– Have 30 days to complete migration
• Contract renews in September
– Will set up a separate Creative Cloud meeting in April to determine best time to migrate to new licenses
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NVivio
• Nvivo – Software that supports Qualitative and mixed method research– Looking at Site license for July 1
– Site License cost $38,000 per year
– 3 year contract
– Need counts if interested
– Send counts to [email protected]
– Nvivo Pro license directly from Vendor =$700
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Zoom
• Zoom Pro– Licenses have been consolidated– July 1 renewal date– $55 is current pro rate– July 1,2019 price : $75.00 per license– $55.00 if ordering 10 or more licenses– License form on RAMtech's website– Individual Pro license directly from Zoom
• $14.99 per month or $179.88 per year
– Contact [email protected] before renewing your single zoom licenses online
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Apple
New Products announced
• Ipad Air
• Ipad Mini
• IMacs
Reminder, new products many times take 3-4 weeks to arrive
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Security Discussion
Steve Lovaas
University Information Security Officer
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Outline
• Introduction: Cybersecurity Interns (and their Program)
• Announcing: Security Blog – The Ides of Security
• Discussion: File Protection and Storage
• Discussion: Priorities and the Big Picture
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Cybersecurity Internship Program• Meet the Interns• We’re now in Glover (the interns plus Zach Campain
and myself)– Where Telecom was– Scheduling an open house in April
• Look for emails about updates to Nessus process– Working on tweaks you asked about during our last
meeting– Emails from individual interns
• By summer, look for other opportunities– YubiKeys for Duo– HTML security headers guidance– Self-service OS scans (beta)
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Blog: The Ides of Security
• Archiving my last few subnet-managers listserv posts
• Moving forward, my primary avenue of non-emergency comms
• Less interrupt-driven than email (to keep you smarter)
• This month:– Minimum OS/browser levels– Win7 EOL– Common attacks– Baseline web security
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Discussion: File storage and protection
• Risks: sensitive information loss, ransomware
• Local: who’s using anti-malware and per-file encryption on servers?
• Anyone experimented locally with Data Loss Prevention/Protection?
• Cloud: who’s using OneDrive instead?
• War stories?
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Discussion: Priorities and the Big Picture
• We have a team beginning a gap analysis. But…
• What do YOU think are the big security issues for CSU to address?
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NOC/Telecom
The worst thing about broadcast storm jokes is that everyone’s already heard them a hundred times!
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• Traffic Weather Maps
• Construction/Upgrade updates
• Response reminder: Level1 vs Level3
• VPN tunnels
• Helpdesk integration for voice and data
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Traffic Weather Maps
Core<->Border
Data Center FW
West and South Campus
Secure Gateway
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Building MDF/IDF upgrades completed since last meeting
2nd management module for redundancy and uptime (5 9's):
• AZ
• BSB
• Clark A & C
• Natural Resources
• SBB
• Shepardson
• Stadium
• Yates
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Building MDF/IDF upgrades pending this FY
2nd management module for redundancy and 5 9's of uptime:
– Engineering
– Gifford
– MRB
– Rockwell
– Weber
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Construction - completed
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Construction - next up
• CVID
• JFEH
• Shepardson
• NWSC
• Meridian Village
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Wave 2 WiFi upgrades
• Clark A, B, C
• TMI
• RDC
• A/Z HEOC
• GFIC
• Animal Science (original building)
Next up 802.11AX!
GloverJohnson HallPathologyPhysiologyAylesworth
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Response reminder: Level1 vs Level3
Level 1: MDFs and life-safety (24x7x365 response)
Level 3: IDFs and everything else (CSU Business hours response)
Primary and Secondary network managers have Emergency contact number for NOC/Telecom.
$93/hr, minimum of 2 hours if not a central services outage.
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VPN Tunnels– "Level 3" support (CSU Business Hours)
– Limitations on IP space
– Monitoring – will need to be able to ping something on other end
In general, procedures and processes for these might need some more attention
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Helpdesk integration for voice and data
July 1, all "NOC", "TOC" (Telecom), "SOC" requests for help being funneled through helpdesk
– Vlans
– Data port activation
– Border firewall requests
– Data center firewall requests
– DUO
– Troubleshooting of voice/data
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Misc.
NOC + Telecom = "netcom"
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VOIP
The old SL-100 has "left the building"(figuratively speaking)
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VOIP
Presence – fixed!?
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IDF Funding
Nearly $3M of funding may be available from the State of Colorado to support this refresh activity – will require co-sponsorship from CSU stakeholders starting in FY21:
– Students
– Central
– Per FTE
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Thank you
3/10/2010
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Next Subnet Managers Meeting
Wednesday, May 15, 201910 – 11:30 amLSC 376 - 378