CSN Library Assessment: Two Projects

Annual User SurveyTextbook Assessment

Beth Schuck, Director of Libraries

Assessment Plan and 2015 Infographic available on Library Web Site.

Annual User Survey*: Just the facts

• Completed via email in Fall term• Separate survey questions for students/faculty• Sent to all students, faculty/adjunct faculty• If not completed, reminder emails sent• Responses: 1601 Students & 157 Faculty

* Survey completed and analyzed with assistance from Institutional Research

Student Survey Highlights

• Overall very high satisfaction rate- 96%• Most Students use variety of library services/resources• Study rooms are most popular AND biggest complaint

• Textbook & anatomical models very popular. • Locating materials for assignments and computer access

are key reasons to visit the library.

Not enough computers, quiet study space or study rooms are most common complaints.

Faculty Survey Highlights

• Find materials for my class 65%• Find materials for my research 56%

• 66% have directed students to library website• Many services faculty desired library already

offers• 98% satisfied with interactions with librarians

Faculty would like ‘asynchronous library instruction’ & more library components in Canvas.

Textbook Assessment Project

• First 3 weeks of Fall semester at all libraries• Studied usage, student satisfaction and

penetration rate of the reserve textbook program• 218 student surveys completed

• 90 % coverage rate for 100 level HE courses• Mean satisfaction rating of 9.79/10

Over 2,500 checkouts over the first 3 weeks of Fall semester.

Measure satisfaction via Ultimate Question• Very quick and easy survey method• Popularized by Fred Riechhelds

• Used by companies to measure customer loyalty/satisfaction

• 10 is “highly likely” 0 is “unlikely”

How likely is it that you will recommend this library service to a fellow student?

Next steps for Library: Closing the loop • Publicize laptops checkout program • Expanding textbook purchase program• Work with facilities to update seating

• Outreach to faculty partners for Instruction• Convene Library DE committee

Thanks to Follett for increasing funds for library’s textbook reserve funding.