CSEB CASE STUDY
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Transcript of CSEB CASE STUDY
CUSTOMER @ CSEB
Chhatisgarh State Electricity BoardGeneration, Transmission & Distribution (Unbundled) HO: Raipur, ChhattisgarhEmployee: 18000 +Consumer 3 Million
Objective:Establishing an integrated business process platform with the SAP for Utilities solution portfolio, including the SAP® Supplier Relationship Management application. Implementation Partner:Tata Consultancy Services
Key Challenges Integrate people, processes,
and power plants across the entire business
Improve operational and management decision making with better access to accurate data
Automate manual and paper-based processes
Adopt best practices for Energy Billing & Customer Financial Supply chain.
Optimize the performance of aging assets
Implementation Best practise
Dedicated team alloted with new department in EITC formed for ERP headed by Chief Engineer.
Strong mindset of the module leaders to cover the whole state for training and support. (Total location: 245)
Firm decisions from Management about dates of migration from paper based to online.
Strategic & Financial benefits:
Increase of billing coverage.
Transparent procurement system with reverse auction.
Reduction of spares in stores.
Customers paid bills online, through ATM and through Banks.
Regulatory boards query response time decreased
Increased productivity with centralized payroll operations
Why SAP Was Selected Demonstrated understanding
and expertise in the power industry
Integrated solution that supports best practices for power companies
One-stop solution for transactions and reporting through the use of interactive dashboards
Integration of business processes
SAP BUSINESS PROCESS PLATFORM
CSEB PRESENTATION AT SAP SUMMIT
SHOWCASE CUSTOMER CHHATISGARH STATE ELECTRICITY BOARD