CSD Escalation Flowchart
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CSD CASE ESCALATION PROCESS CSD Sydney APAC Programming Plug In Upgrade Client identif ies an issue Client raises the issue with CSD via: Email Case create d in yCRM for the issue Client Central Phone Call Can issue be resolve d by CSD? Y e s N o CSD provide s fix to client CSD forwards case to APAC Programmi ng Customizat ion Data Fix System Bug Package CPR TR Can issue wait for an upgrade ? N o Hotfix Y e s Scheduled TR fix in later Plug In version Subject to Yardi review Subject to Yardi review
Transcript of CSD Escalation Flowchart
CSD CASE ESCALATION PROCESS
CSD Sydney
APAC Programming
Plug In Upgrade
Client identifies an issue
Client raises the issue with CSD via:
Case created in yCRM for the issue
Client Central
Phone Call
Can issue be
resolved by CSD?
Yes
No
CSD provides
fix to client
CSD forwards case to APAC Programming
Customization
Data Fix
System Bug
Package
CPR
TR
Can issue wait for
an upgrade?
No Hotfix
Yes
Scheduled TR fix in later
Plug In version
Subject to Yardi review
Subject to Yardi review