CSC HCS offer -...

Cisco Confidential 1 © 2011 Cisco and/or its affiliates. All rights reserved.

Chad Romero

Operations Director, Americas Cloud Collaboration

October 2014

CSC HCS offer - UCaaS

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

Cisco’s Cloud Momentum

What is HCS?

Customer Value

CSC and Cisco Strength

Cisco’s Collaboration Cloud Momentum


“When we got into the telephony game, it took us well over five years to get to a million end users. With Hosted we did it under eighteen months.”

Carl Wiese, Senior Vice President

Worldwide Collaboration Architecture

Cisco


25% of surveyed

companies utilize hosted services; of non-users,

47% are likely to use

hosted services within the next 12 months

Frost and Sullivan

56% of survey

respondents currently use or plan to use collaboration through a software as a service (SaaS) deployment model

Forrester

By 2016, over 50% of

all net new deployments of video infrastructure will be delivered from the cloud or as software as a service (SaaS)

Gartner


https://grs.cisco.com/grsx/cust/grsCustomerSurvey.html?SurveyCode=6399&KeyCode=000168079

The greater the experience with cloud collaboration, the

greater the perceived value. ‘Leaders’ are significantly

more likely than ‘laggards’ to recognize higher results. “ “

Generates profound innovation – 93%

Enables efficient business processes – 90%

Accelerates business results – 82%

Provides a competitive advantage – 78%

‘Leaders’ say cloud collaboration:




What is HCS?


Buy

Lease

Per User /

Per Month

(HCS/SaaS)


Cisco Unified

Communications

Manager

On Premises Hybrid Cloud


Integrated collaboration experiences

End to End Architecture – Data Center to Network to Collaboration

Predictable per users / per month

Secure Multi-Customer Architecture vs. Multi-Tennant

Enterprise grade Evergreen solution

Platform consistency - One architecture to support on-premise and cloud models

Joint GTM - Cisco & Certified Partner Eco System

Cisco Enabled, Partner Delivered, Customer Results

Customer Value


4/13

Financial Drivers

• Opex vs. Capex

• Opportunity cost

• Lower Total Cost of Ownership

• Predictable costs

• Reduce real estate and energy

costs

Flexibility & Agility

• Faster time to market for new

applications

• Mitigate technology risk

• Enhanced Communications

Continuity/Disaster Recovery

• On Demand capacity

Globalization and Standardization

• Rapid initiation of UC&C Svs

• Expanded features to the

extended enterprise

• Standard services for all

employees

• From complexity to simplicity

Strategic Advantage

• Acceleration of business strategy

• Evergreen software

• Core vs. Context

• Service Level Agreements

• Broader feature adoption

• Facilitation of BYOD


Time

Num

be

r

of U

se

rs

Upfront CAPEX

and Fixed IT Spend

Incremental

CAPEX and

IT Spend

Unpredictable

CAPEX and

IT Spend

On Premises

Unused

Capacity

Overspend

Unpredictable

Requirements

Time

Num

be

r o

f

Use

rs

Cloud

Predictable OPEX (per user, per month)

Meet Future

Requirements

(on-demand)

Seasonality


Depreciation

Expense 5 Year

Cost To

Own

Installation

Hardware &

software

Software & Hardware

Maintenance

Operations

Cost of Capital

The Bottom Line: On-Prem acquisition costs can be deceiving

• Cost of acquisition its typically only about 40% of the total cost of

ownership.

• The remaining 60% coming from IT's on-going operational costs

• Operational cost increase with the move from traditional TDM/VOIP to

delivering full Unified Collaboration


• There is always a degree of uncertainty in technology

• Overall Risk is increasing due to technology disruption

• Uncertainty = Risk = $$

• TCO tools don’t generally factor risk

• TCO tools ignore the likelihood that requirements change

• Assumptions are rarely accurate

• Assumptions become less accurate over time

• Business is Dynamic

Cisco Enabled, Partner Delivered, Customer Results Cisco Enabled, Partner Delivered, Customer Results

Cloud solutions have less risk

CSC and Cisco Strength


Complex business transformation project

Demanding cloud deployment

Minimize capital expenditure


Tiered Services • Each offer available in standard or premium • Tailor selection as per the work-styles • Reduce number of over-served users

The Empowered User

• Build rooms no longer required • User-driven fulfillment • Remove distributed infrastructure for device build and

patching

Self-Service

• Reduce support costs • Services and Apps via self-service • Business workflow approval • Software asset management and app usage reporting

reduces license costs

Evergreen • Project costs reduced • Leveraged planning and readiness

Consumption based • Monthly usage • Flex up and flex down

Productivity focused

• Secure data sync to all devices • Integrated and Unified Communication and

Collaboration • Video conferencing and web meetings


Reduced

Cost

Improved Productivity

and Efficiency

Multivendor

Integration

World-class Technology and Open Reference Architectures

Business

Agility

Thank you.

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