CSC concept note

8/7/2019 CSC concept note

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Common Service Centres SchemeGram Sugam

c/o Department of Information TechnologyBlock No. 24, SDA ComplexKasumpti, ShimlaHP 171009

Society for Promotion of Information Technology and E-Governance

Phone: +91- 177 - 2626709, 2628915Fax: +91 - 177 - 2628914Email: [email protected]: http://www.hp.gov.in/csc


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CSCs would be theCSCs would be theCSCs would be theCSCs would be theplatform forplatform forplatform forplatform for

fundamentalfundamentalfundamentalfundamental

transformation oftransformation oftransformation oftransformation of

the ways in whichthe ways in whichthe ways in whichthe ways in which

developmentdevelopmentdevelopmentdevelopment

challenges would bechallenges would bechallenges would bechallenges would be

met in rural Indiamet in rural Indiamet in rural Indiamet in rural India

The Common Service Centres (CSC) Scheme, as

approved by the Government of India, envisions CSCs asthe front-end delivery points for Government, private

and social sector services to rural citizens of India, in

an integrated manner. The objective is to develop a plat-

form that can enable Government, private and social sec-

tor organizations to align their social and commercial

goals for the benefit of the rural population in the remot-

est corners of the country through a combination of IT-

based as well as non-IT-based services.

Concept

Thus, the CSCs cannot be seen as mere service delivery points in rural India. The CSC

is positioned as a Change Agent - that would promote rural entrepreneurship, build rural ca-

pacities and livelihoods, enable community participation and collective action for social change

- through a bottom-up model with focus on the rural citizen.

Undertaking such a mammoth task calls for

active participation and close interaction amongst

various stakeholders such as State Governments,

local bodies, opinion makers and agencies/ institu-

tions involved or having interest, commercial or

otherwise, in rural areas/ markets. Under the CSC

Scheme, a Public Private Partnership (PPP) model

has been proposed for undertaking this challenging

task and addressing the related issues in the most

effective way.

Information, Infrastructure andServices are the three essential re-sources necessary for rural develop-ment.

Access to information, with rele-vant infrastructure, end-to-end ser-vices allow rural population to en-hance their quality of life.

Enabling access to a large numberof e-government services like edu-cation, health, agriculture informa-tion, social and financial inclusionwould leads to solid foundation foreconomic prosperity of rural India.


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Implementation Framework

GoHP - Government of Himachal

PradeshDIT - Department of Information Tech-nology

SDA - State Designated Agency

SITEG - Society for Promotion of Infor-mation Technology and e-Governance

SCA - Service Centre Agency

VLE - Village Level Entrepreneur

NLSA - National Level Service Agency

G2C - Government to Citizen

B2C - Business to Consumer

PPP - Public Private Partnership

Project Abbreviations

Himachal Pradesh Governmentis the driver for policy, regulatory and other relevant changesfor implementing the scheme. The government will also ex-tend its services through CSCs and provide necessary Infra-structure and other support to the SDA and Private partners.

State Designated AgencySITEG under the aegis of DIT has been appointed the nodalagency for executing the project in a PPP mode. It will facili-tate e-readiness of the state. Facilitate integration of Govern-ment services into the CSC scheme. The SDA will also facili-tate training, capacity building and awareness about thescheme.

Service Centre Agencyis the prime driver of CSC implementation and are selected aspartners of the government for implementation of CSCScheme in the state through a bidding process. The SCA willidentify CSC locations, select Village Level Entrepreneurs,train them, aggregate services and build a supply chain to fa-cilitate services at the village level.

Village Level Entrepreneuris the key to the success of the CSC operations. While content and services are important, it is the VLEsentrepreneurial ability that would ensure CSC sustainability. A good VLE is expected to have some finan-cial strength, entrepreneurial ability, strong social commitment as well as respect within the community.

The quality of service at the CSCs would depend a great deal on the quality of VLEs. Selection and propertraining of the VLE, therefore would play a vital role in making the CSC Scheme a success.

DIT

NLSA (IL&FS)

Himachal PradeshState Government

State DesignatedAgency (SITEG)

SCA

VLE

National Level Service Agencywill provide program management sup-port o DIT and SDA for rolling out theCSC Scheme. It will also provide strate-gic inputs to all stakeholders for effec-tively managing the scheme. Also it willenable DIT to review the progress of thescheme and to take appropriate timely

corrective measures

Revenue SupportAs partners of the Government theSCAs will be provided revenue supportas accepted by the SDA through a bid-ding process. This will help make theoperations of CSC viable for the SCAsand hence lead to successful implementa-tion of the scheme.


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Scheme Highlights

The power of the CSC would lie in its focus on content customization and multi-lingual de-livery of End-to-End Services

S oci al Devel -

Qual i t y of L i f e

Val ue-ad d s

S ave Cost s

Cr eat e I ncome Oppor t uni t i es

E-Government

Market Linkages

Education, Healthcare,Agricultural

Entertainment

DataCollec-tion,Rural

3366 CSCs to be setup in rural areasof the state.

Each Panchayat to have at least oneCSC.

Opportunity for more then 3000youth be entrepreneurs and masters

of their own destiny.

For implementation purpose the state has beendivided into 3 divisions.

Shimla DivisionShimla, Solan, Kinnaur, SirmaurNumber of Rural CSCs: 956SCA: Consortium of Tera Software Ltd. & GNG Trading Pvt. Ltd.

Mandi DivisionMandi, Bilaspur, Hamirpur, Kullu, Lahaul Spiti

Number of Rural CSCs: 1114SCA: Consortium of Tera Software Ltd. & GNG Trading Pvt. Ltd.

Kangra DivisionKangra, Chamba, UnaNumber of Rural CSCs: 1296SCA: Zoom Developers Pvt. Ltd.

The SCAs will offer host of G2C and B2Cservices through CSCs. Illustrative list ofG2C services that can be offered from CSCs:

Services

Government FormsGovernment applicationsEmployment registrationGrievance redressalUtility bill paymentAgriculture information

Driving licenseVehicle registrationHRTC booking Land recordsCertificatesExam results

CSC concept note

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