CSA Overview

Presentation

http://www.youtube.com/watch?v=xxY-b_4pFX0

A Proud History:

The CSA Story

A proud history

• Founded 1986

• 110 employees

• Top 500 NSW privately owned companies

• Newcastle Head Office, North Sydney Office, Melbourne Office

• Delivery and support of solutions Australia wide

• Solutions Delivery Focussed Business Model with Market Focus

• Government (Federal, State and Local), Health, Education, Defence

• Mining and Engineering

Vision. Mission. Values.

Strategy & Position

Vision Statement

“Do amazing things”

CSA is a world class Business Partner providing

consistently high quality information and systems

Mission Statement

“CSA’s mission is to enhance the

business success of our clients by the

effective development, implementation

and support of solutions to information

and systems needs”

Company Values:

• Uncompromising integrity

• Mutual respect and caring

• Enabling personal potential

• Thirst for knowledge, learning & excellence

• Exceptional customer commitment

• Sustainability

• Balanced lifestyle

Positioning Statement

“Australia’s Leading Integrator

of Risk-Tolerant Information and

Communication Solutions.”

Positioning Statement

“CSA is Australia’s leading integrator

of Risk-Tolerant Information and

Communication Solutions”

The CSA difference:

Using the compass to navigate the perfect storm.

“For more than a quarter of a century CSA has

anticipated each transformative shift, each epoch, each

major impact of IT on business. We exist to harness

technological change to ensure IT is relevant, is

resilient yet enables our clients to benefit, to grow, to

prosper from this change.”

We are on the cusp of another transformational change

to business. CSA, as always are the people who know

when and how to take you there on your terms.

What CSA delivers:

ECOS3 delivers a holistic IT ecosystem that is

relevant, resilient and focussed on return on

investment to drive higher productivity through

the ‘nexus of forces’ - social, mobile, cloud

and information.

These outcomes are achieved with a scalable,

prioritised strategy mapped to clients

objectives.

How CSA delivers:

ECOS3 delivers a holistic IT ecosystem that is

relevant, resilient and focussed on return on

investment to drive higher productivity through

the ‘nexus of forces’ - social, mobile, cloud

and information.

These outcomes are achieved with a scalable,

prioritised strategy mapped to a clients

objectives.

CSA’s unique approach to Information

Systems - “ECOS3” – ensures an end to end

focus on doing the right things, and doing

things right. CSA underpins its offerings by

ensuring the “Right Things” for its clients:

The CSA difference:

CSA is the only integrator in Australia to use P3, a

Risk-Tolerant project delivery life cycle

methodology.

Unlike conventional “silo” approaches, we take a

holistic approach through P3, better balancing the

variables of People, Product and Process to deliver

increased project success, greater resilience, reliability

and certainty of outcome, lower risk and ultimately

peace of mind - whatever the project.

Assurance, Resilience & Risk Minimisation

P3:

Effective People

Certified: our people have completed

relevant vendor and industry certification

programs

Competent: our staff have expertise and

have completed competency development

programs in our Labs

Accountable: ownership of each task is

clearly assigned within our processes.

Delivery Methodology

Assurance and Risk Minimisation

Business Analysts Business Process Re-engineering | KPIs

Change Management | Critical Success Factors

Systems Analysts

Engineers

Technical Writers

Support Engineers

Process and data analysis | systems integration.

Certified Software & Systems Engineers

User documentation

Implement | train & support

P3:

Resilient product

Fault Tolerant: we design to deliver

high availability tuned to the business

requirement

Reliable: we choose technology, tools &

equipment from reputable vendors who

deliver high availability goods & services

Supported: the integrated solution is

supported as a whole

Risk tolerant process

Strategic Engagement: we

develop an understanding of the

business impact of our solutions.

Maturity Profile: we understand

our customer's IT priorities.

Analyse-Design-Build-

Implement-Support: we provide

conception to grave services.

P3:

Delivery Methodology

Assurance and Risk Minimisation

Scope Quote for requirements | Estimate for solution

Pro

ject

Ma

nagem

ent

& Q

A Requirements

Design & Build

Test

Implement

Review

Support

Requirement analysis | Quote for solution

Solution in a test environment

Unit System | UAT

Solution in production | User training

Project review | Client Sign-off

Support / maintenance contract

Competitive Advantage

• First choice of major organisations within our region. This provides

positive testament for the quality of CSA’s services

• Trust through longevity – dependable for the long term

• One of the leading wholly Australian owned Tier 2 Integrators

• “Right size” for SMB/Commercial market

• Better certified and trained engineers that our competitors

• Ability to comprehend our client’s needs and match a solution

• Better able to assist you in harnessing the capabilities of new and

complex technologies and take advantage of those benefits

Certifications

• Accredited with most of the leading industry technology vendors

• Microsoft Gold Certified Partner

• Certified Microsoft SharePoint Deployment Planning Service Provider

• Cisco Premier Partner

• HP Premier Business Partner

• Supplier under NSW Dept. of Commerce

• 2020 ICT Services Panel Contract

• 2360 GTA-5 Panel Contract

• Registered as an ICT Supplier under the LGP Contract

• Regional Procurement IT Panel Partner

Product portfolio

CSA provides a complete

integrated set of Product Portfolios

to meet the Information Systems

Objectives of our Customers.

Customer

Information

Systems

Objectives

Advisory

Services

Product

Services

Managed

Services

Advanced

Comm

Unification

Operating

Environment

& Messaging

Security

Software

Solutions

Product portfolio

Advisory

Services Consulting

Architecture

Strategic Plans

IT Governance

Security-IT Services

Optimisation

IT Audit

Continuity Plans

\DR Plans

Delivery

Programme Mgt

Change Mgt

Project Mgt

Requirements

Business Case

Tender Mgt

Product Eval

Implementation

Software

Solutions

Custom Software

.NET

VB.NET

ASP.NET

XML

SQL

Sharepoint

Exchange

Managed Appls

Support

CSA built

3rd party legacy

VAR Products

K2

Record Point

Security

Security Policy

(AS17799)

Security Architecture

Network Security

Firewall / IPS / IDS

Access and Control

2 Factor Auth

VPN / NAC / NAP

Operating Environ

Active Directory

Endpoint protection

Data Leakage

Security Control

Content Filtering Social

Networking

Recovery & Compliance

Email Archiving Message

Recovery

AD recovery

Physical Access

Operating

Environment

& Messaging

Virtualisation

Desktop

Application

Session

Thin Client

Server

Management

Server OS

Desktop OS

-Deployment

Messaging

Collaboration

OCS / Lync

Management

Monitoring

Service Management

Database

Web

Server &

Storage

Server Solutions

Rack Mount

Blade

Virtualisation

Storage Solutions

SAN

NAS

DAS

Tape

Computer Room

Rack

Power

Cooling

High Availability

Data Replication

Data Protection

Disaster Recovery

DC Management

Advanced

Comm.

Network Infrastructure

Switching

Routing

Wireless

3G / 4G

WAN & WAAS

App Acceleration

Unified Comms

Cisco UCM

IPFX

OCS 2007

MS Lync 2010

Contact Centre

Video Con

Collaboration

Mobility

Managed

Services

Support

Service Desk

Incident Mgt

Problem Mgt

Config. Mgt

& Monitoring

Config. Mgt

Release Mgt

Change Mgt

Capacity Mgt

Co-location & DR

Availability Mgt

Continuity Mgt

Contract Svcs

Service Level

Mgt

Financial Mgt

Product

Services

Fulfilment

Server/Storage

Network

Security

Desktop

Notebook

Power Protection

Software

Peripherals

Services

Configuration Svc

Quotation

Assembly

S/N Tracking

Warranty tracking

Custom Docs

Environmental

Disposal

Managed Services Product Services Software

Solutions

Advisory

Services Systems Engineering

Vendors and Partnerships:

CSA is aligned with some of the largest IT

companies in the world...

Advanced communications

Best of breed Cisco, HP, Microsoft, IPFX & Enterasys

• Best of breed Cisco, HP, Microsoft, IPFX & Enterasys

• Secure Switching, Routing & Wireless

• WAN & Application Acceleration

• IP Telephony & PBX Integration

• Contact / Call Centre

• Unified Communications & Collaboration

• Video Conferencing

• Email & Instant Messaging Integration

• Design, Integration, Support, Maintenance

• On Premises, Co-Lo or Hosted

Managed Services

Complete range of managed IT environments

• IT Systems Maintenance – Ad Hoc through to Full Outsourcing

• ITIL Aligned Service Desk

• Remote Monitoring of Servers, Networks and Workstations

• IP Telephony Systems Support

• Managed Content Filtering

• Disaster Recovery Services and Hosting

• Hosted IT Environments

• Hosted Servers – Physical and Virtualised

• WAN/Firewall Provisioning and Management

• Business Grade Internet Provisioning and Management

Advisory Services

When you recognise Information Technology

as a strategic asset

Architecture & Strategy

Why? • Use IT to enable business objectives

• Prepare for future growth & initiatives

• Avoid duplication & incompatible systems

Standards

TOGAF, Zachman

IT Governance & Operations

Why? • Obtain best value for money

• Maximise service levels

• Management Control & Assurance

Standards

ITIL, COBIT

Architecture & Strategy

Why? • Protect your information assets

• Ensure continuity of service

• Accurate information where it’s needed

Standards

AS 17799 / ISO 27001

Architecture & Strategy

Why? • High quality projects on time & on budget

• Obtain real business benefit

• Sustainable and continuous improvement

Standards

MSP, PRINCE2, PMBOK

Operating Environment

& Messaging

Reduce Cost & Risk of IT Services

(Non User Facing)

Increased Business Productivity

via IT Services (User Facing)

Software Development Identity & Security

Communications &

Collaboration

Service

Management

Desktop, Server &

Virtualisation

Server & Storage - Solutions:

CSA Server & Storage - Your Consolidated Data Centre Specialist

End to end architecture, procurement, project

management, implementation, integration,

maintenance & support services:

• Data Centre Infrastructure Solutions (Power,

Cooling, Rack Space)

• Servers (Pedestal, Rack Mounted, Blade

Infrastructure, Server Virtualisation)

• Single & Multi Tiered Storage Solutions (DAS,

NAS, SAN, Tape, Optical)

• Data Protection Solutions (D2T, D2D, D2D2T)

• Infrastructure Management , Monitoring, &

Alerting

Vendor partnership and certification is a

critical part of CSA’s Server &

Storage service delivery capability:

• HP Premier Partner + Professional Services

Partner (1x BPSA, 4x Accredited Integration

Specialist, 2x Accredited System Engineers)

• VMware Enterprise Partner (3x VMware

Certified Professional)

• Microsoft Gold Partner (3x Certified IT

Professional Standard, 4x Certified IT

Professional Enterprise)

• APC Certified Silver Partner

Security:

• Utilising industry leading best vendor solutions from

Cisco/Ironport, Enterasys, Microsoft, Sophos, Symantec,

McAfee and RSA

• CSA is a Cisco Advanced Security Certified partner

• Intelligent network integrated Video Surveillance

Solutions from CISCO

Definiti Portfolio overview:

Business Intelligence

& Data Warehousing

• Solution Architects

• Report Writing

• Microsoft Stack

> Power Pivot

> Reporting Services

> Analysis Services

• SAP Stack

> Business Objects

> Crystal

> Integration

Information

Management &

Collaboration

• Knowledge Management

• Records & Document

Management

• Intranets

• Extranets

• Portals & Collaboration

• Forms & Workflow

SharePoint &

FAST Specialists

• Planning and Deployment

• Architecture and

Infrastructure

• Development

• Creative Design

• Integration

Application

Development &

Integration

• Custom built business

solutions

• Software Product

development

• Application integration

• Waterfall, Agile, and

Iterative approach

• .Net Certified

Market Solutions

• Cash Manager

• aDrive

• PhotoImporter

Generic

Services

• Business Analysis

• Systems Analysis

• Package Evaluation

• Solution Architecture &

Design

• Development

• System Testing

• Project Management

• Managed Application

Support

• Various Engagement

Models

• Preferred Supplier

Agreements

Thank you

www.csa.com.au