Cruise Collection 2014/2015, on board M/v Funchal

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CRUISE COLLECTION 2014 2015 DEPARTURES FROM LISBON, PORTIMÃO & OPORTO

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In 2014, Portuscale Cruises celebrates its first anniversaryin full operation, shining in the different waters where it sails, namely in the Mediterranean Sea, Atlantic Ocean, North Sea and even in the Arctic Polar Circle. Operating in conformity with the strictest international rules, we strive to offer our clients our promised best, making them feel welcome and at home. Across the markets where we operate, namely Sweden, UK, France and Portugal, our passengers presented us with high satisfaction and loyalty levels, making us feel immensely proud. Until the end of 2014, we still have the magnificent New Year cruise and we will do everything to make the Africa Cruise come true. And in 2015 we will again be offering a wide choice of cruises, among which you’ll surely find the one which best suits your taste! M/v Funchal’s diligent crew and staff along with the entire Portuscale Cruises team hope to see you very soon and welcome you on board.

Transcript of Cruise Collection 2014/2015, on board M/v Funchal

Page 1: Cruise Collection 2014/2015, on board M/v Funchal

CRUISE COLLECTION

20142015

DEPARTURESFROMLISBON, PORTIMÃO & OPORTO

Page 2: Cruise Collection 2014/2015, on board M/v Funchal
Page 3: Cruise Collection 2014/2015, on board M/v Funchal

In 2014, Portuscale Cruises celebrates its first anniversary in full operation, shining in the different waters where it sails, namely in the Mediterranean Sea, Atlantic Ocean, North Sea and even in the Arctic Polar Circle. Operating in conformity with the strictest international rules, we strive to offer our clients our promised best, making them feel welcome and at home. Across the markets where we operate, namely Sweden, UK, France and Portugal, our

passengers presented us with high satisfaction and loyalty levels, making us feel immensely proud. With occupancy rates always above 90% and in some cases above 95%!Until the end of 2014, we still have the magnificent New Year cruise and we will do everything to make the great and emblematic Africa Cruise come true. And in 2015 we will again be offering a wide choice of cruises, among which you’ll surely find the one which best suits your taste!You make the path as you go, you make the route as you navigate or in the words of the poet “To sail is necessary...” and in this case Portuscale Cruises continues sailing as it seeks to win its clients’ (navigators) confidence. The trust and partnerships meanwhile established with our stakeholders have been crucial to this project.M/v Funchal’s diligent crew and staff along with the entire Portuscale Cruises team hope to see you very soon and welcome you on board.Until thenMy best regards,Rui Alegre

THE DISCOVERIES CONTINUE...... and you’ll be our Vasco da Gama.

Because we want you to enjoy your trip to the fullest, now is your turn, like Vasco da Gama, to explore and venture yourself as we sail out to discover our past. Immerse yourself in the history of Portugal and navigate through the achievements of our ancestors. Find inspiration in the myths and legends that tell us all about the Tagus, Lisbon and the Oceans. Refine your senses and treat yourself to delights from the different corners of the world. Through our show, inspired by our sailors and conquests, trace the Portuguese Discoveries Route and live epic moments. Experience something totally new, travel through the unknown and delve into the past. Be inspired by the mythical figures that make up our history and enrich our heritage. With still so much to discover and explore, let M/v Funchal take you there.

Be a part of History, the Portuscale Cruises History.

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CEO’s Welcome

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Join us on one of Portuscale Cruises on board the wonderful and unique M/v Funchal. After a lengthy refit, which enabled the ship to conform to all the new international safety standards, it continues to fulfill many people’s dreams!Reborn – almost in its original colours – it symbolizes the charm and elegance of the sixties and the pride of the Portuguese Merchant Marine. The qualities of this former Portuguese Presidential yacht should not be concealed, but instead heralded. It remains a true classic vessel, with the beauty of the past, when cruise ships were “Sea Creatures” – perfect and at one with the sea.It is currently the second oldest cruise ship operating in the international market and the oldest still in operation, its original appearance being hardly untouched. Besides this, it keeps the pride in its name for over 50 years!As the number of repeat passengers increases influenced by their individual cruise experiences, they opt for trips with character on board classic vessels. The increasing demand for this type of small and intimate ship, that offers the charm of the “Great Sea voyages of yesteryear” and exclusive itineraries (including small ports of call, not accessible to larger vessels) is matched by a return to this type of cruise that privileges comfort, optional entertainment and where extensive decks make it possible to enjoy the adventure of a journey in the high seas.M/v Funchal and its fleet companions are an icon of a distant but unforgotten style, which increasingly

makes sense to exist, especially at a time when most small and classic liners have disappeared from the market.Take the opportunity to travel on a real ship, the last one to still offer not one, but two open teakwood decks, cozy and comfortable-sized areas and an extremely elegant profile, reminiscent of the modern sixties. Come and experience the intimacy and robustness that only a quality period of a remote era can offer.

So come on board M/v Funchal and find out what a real cruise is all about!

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WELCOMEON BOARD M/V FUNCHAL

Page 5: Cruise Collection 2014/2015, on board M/v Funchal

INDICENEW YEAR p.9December 28, 2014 – January 2, 2015 | 6 Days/5 NightsS. PETERSBURG & THE BALTIC p.11May 3 to 17, 2015 | 15 Days/14 NightsTHE MOST BEAUTIFUL NORWEGIAN FJORDS p.12July 3 to 9, 2015 or July, 22 to 28, 2015 | 7 Days/6 NightsTHE MEDITERRANEAN & THE BALEARICS p.13August 2 to 11, 2015 | 10 Days/9 NightsHISTORY, WINE AND OYSTERS p.14August 11 to 20, 2015 | 10 Days/9 NightsAZORES CRUISE p.15August 20 to 29, 2015 | 10 Days/9 NightsMEDITERRANEAN TREASURES p.16August 29 – September 11, 2015 | 14 Days/13 NightsMINI MOROCCO CRUISE p.17September 11 to 13, 2015 or September 25 to 27, 2015 | 3 Days/2 NightsALGIERS EXPRESS p.18September 13 to 18, 2015 | 6 Days/5 Nights1001 NIGHTS CRUISE p.1920 a 25 de September 2015 | 6 Days/5 NightsFADO CRUISE p.20September 27 – October 2, 2015 | 7 Days/6 NightsSPECIAL SALE CONDITIONS p.21DECK PLAN p.22PRICES p.23ACCOMMODATION p.24SHORE EXCURSIONS p.25GENERAL CONDITIONS p.27

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Page 6: Cruise Collection 2014/2015, on board M/v Funchal

If we add the excellent service and the mostly Portuguese crew of M/v Funchal to the mystic ambiance of great classic vessels, then we have the perfect setting for an unforgettable holiday.

The family atmosphere on board, combined with refined meals, is that little extra which M/v Funchal, the last remaining ship of the fleet of Portuguese liners, has to offer its passengers.

A cruise is the ideal family holiday. On board you will find experienced staff, prepared and qualified to amuse, entertain and teach children some facts about life at sea. While you sit back and enjoy your cruise, children will be busy participating in painting and collage workshops, mini-Olympics or simply relaxing in the new iTeen Room specifically designed for them, offering a wide choice of

COME DISCOVER THE WORLD WITH US!...ON BOARD MV FUNCHAL

| CASINO |

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| GAMA LOUNGE |

| PORTO BAR |

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free use console games. In sum, numerous activities that will surely keep tem entertained during their time on board.It’s time to rest, have fun and make new friends. It’s time to enjoy the pleasures of a cruise on board M/v Funchal, participate in the numerous activities specially prepared for you, or simply relax and watch the horizon as the sun caresses your skin and the soft sea breeze helps to cool it down. The pool area is very inviting for a swim and sunbathing. But be sure to visit our gym or be pampered at the ship’s Wellness & Beauty Center.

After a visit at the different ports of call and while the sun is setting, enjoy a cocktail, before getting ready for the exciting evenings that await you. Discover the pleasures of a refined meal, in stylish and elegant surroundings. The gala evening is a highlight, with ladies in their magnificent dresses are accompanied by neatly dressed gentlemen. And after dinner, don’t miss the show we prepared for you, followed by some music at Porto Bar, while the “more adventurous” can try their luck at the Casino. The disco is also an excellent option for late night fun!

Enjoy the pleasures of fine Portuguese cuisine combined with culinary delicacies from around the globe. What an amazing opportunity to taste different gastronomies in the daily meals masterly prepared by our chefs. You’ll be astonished with our wine cellar, with nectars from the most diverse Portuguese wine regions!

At each port of call, we organize optional shore excursions. These unique moments will surely stay in your memory. Our excellent cultural programme will make help make the most of your trips to shore. Take in the different perspectives of the world! Join us for a relaxing trip on a Portuscale Cruise and leave your daily stress ashore! | LISBOA RESTAURANT |

| LIDO BAR |

| ILHA VERDE LOUNGE |

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Page 8: Cruise Collection 2014/2015, on board M/v Funchal

C R U I S E S

2014

Page 9: Cruise Collection 2014/2015, on board M/v Funchal

PORTUGAL

MADEIRA

Lisbon

Funchal

Porto Santo

Lisbon

Porto Santo

Funchal

NEW YEAR6 Days/5 Nights

LISBON · PORTO SANTO · FUNCHAL · LISBON

DATES ITINERARY ARR . DEP.28.12 | Sunday Lisbon Emb. 20h00

29.12 | Monday At sea - -

30.12 | TuesdayPorto Santo 08h00 16h00

Funchal 21h00 -

31.12 | WednesdayFunchal - 20h00

Funchal (at anchor) 21h00 -

01.01 | ThursdayFunchal (at anchor) - 01h00

At sea - -

02.01 | Friday Lisbon 15h00 Disb.

| FUNCHAL, MADEIRA ISLAND |

Dec 28, 2014 – Jan 2, 2015

Prices start at 890€

New Year’s Eve is special for all of us, so it’s only natural that we look for the best place and company to welcome the New Year. Madeira is synonymous with guaranteed entertainment on this special date! Its fireworks are worldwide known and unmissable, this year being no exception. A little across the whole island, the fireworks’ lights and colours paint the sky and illuminate the serene waters of the Bay of Funchal with a wide palette of colours.Madeira is New Year’s Eve destination par excellence and M/v Funchal awaits you with wide-open arms!

PRICE INCLUDES

transfers,

port charges, gratuities

and travel insurance

(including cruise cancellation

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Price details on page 23, cruise no. 1

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CRUZEIROS

2015

Phot

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uagie

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| S. PETERSBURG, RUSSIA |

S. PETERSBURG AND THE BALTIC15 Days/14 Nights

OPORTO · PORTSMOUTH · KIEL CANAL · RONNE · TALLINN · S. PETERSBURG · HELSINKIKIEL CANAL · PORTSMOUTH

Come and discover great European cities, so rich in history, culture and secular traditions, sailing through the Old Continent’s medieval trading routes. Miles and miles of an endless and magnificent coastline, with treats and surprises as we sail past each port. In S. Petersburg you mustn’t miss the Hermitage Museum and Catherine Palace. And while you’re there, why not spend an evening at the ballet in one of the city’s renowned halls.

UKGERMANY

PORTUGAL

FINLAND

ESTONIA

RUSS

IA

Portsmouth

Kiel Canal

Ronne

Tallinn

Oporto

St. Petersburg

Helsinki

May 3 – 17, 2015

Prices start at 1.390€

TABELADATES ITINERARY ARR. DEP.03.05 | Sunday Oporto Emb. 13h00

04.05 | Monday At sea - -

05.05 | Tuesday Portsmouth 17h00 22h00

06.05 | Wednesday At sea - -

07.05 | Thursday Kiel Canal (10h00) (19h00)

08.05 | Friday Ronne 08h00 20h00

09.05 | Saturday At sea - -

10.05 | Sunday Tallinn 07h00 14h00

11.05 | Monday S. Petersburg 08h00 -

12.05 | Tuesday S. Petersburg - 19h00

13.05 | Wednesday Helsinki 08h30 14h00

14.05 | Thursday At sea - -

15.05 | Friday Kiel Canal (09h00) (18h00)

16.05 | Saturday At sea - -

17.05 | Sunday Portsmouth 03h00 Disb.

BOOKINGS MADE

UNTIL OCTOBER 31,

GET A 20% DISCOUNT

Price details on page 23, cruise no. 2.

PRICE INCLUDES

transfers,

port charges, gratuities

and travel insurance

(including cruise cancellation

Page 12: Cruise Collection 2014/2015, on board M/v Funchal

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| GEIRANGER, NORWAY |

THE MOST BEAUTIFUL NORWEGIAN FJORDS

7 Days/6 NightsGOTHENBURG · BERGEN · FLAAM · GUDVANGEN · GEIRANGER · GOTHENBURG

The Norwegian Coast is undoubtedly the world’s eighth natural wonder, and its fjords one of its main attractions, formed about 10 000 years ago following the glaciers’ melting and the sea’s invasion of this structure. A dazzling show of lights, colours and scents.The best-kept secret of Northern Europe, a place where shades lurk in between mountains, mingling with the light reflected on the green waters; where snow crystals feed flowers and waterfalls gush down narrow inlets. Winding fjords travel many kilometers inland. Their majestic bends often give the impression that the journey has come to an end, but as one bypasses the mountain’s steep slope, the fjord continues for many more kilometers. And when you least expect it …there, in front of your eyes, is the world’s most astonishing train journey: Flaam-Myrdal, which takes us along Europe’s longest and deepest fjord, Sognefjorden.Simply enjoy the paradise-like Norwegian landscape!

NO

RWA

Y

Flaam

Bergen

SWEDEN

Gotemburg

Geiranger

Gudvangen

July 3- 9, 2015

July 22 – 28, 2015

Prices start at 930€

DATES ITINERARY ARR. DEP.1st Day Gotemburg Emb. 16h00

2nd Day At sea - -

3rd Day Bergen 07h00 14h00

4th DayFlaam 07h00 14h00

Gudvangen 16h30 17h30

5th Day Geiranger 12h00 18h00

6th Day At sea - -

7th Day Gotemburg 10h00 Disb.

Price details on page 23, cruise no. 3.

BOOKINGS M

ADE

UNTIL OCTOBER 31,

GET A 20% DISCOUNT

PRICE INCLUDES

transfers,

port charges, gratuities

and travel insurance

(including cruise cancellation

Page 13: Cruise Collection 2014/2015, on board M/v Funchal

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| IBIZA, SPAIN |

THE MEDITERRANEAN & THE BALEARICS 10 Days/9 Nights

OPORTO · CÁDIS · PALMA DE MAIORCA · MAHON · IBIZA · LISBON

August 02 – 11, 2015Enjoy the best that the Mediterranean has to offer on board M/v Funchal! Sun, entertainment, delicious food, history, culture and a breathtaking natural landscape. Not only will you find all this in the Balearics, but also the most beautiful beaches in Europe, renowned for their white sand and warm water. Your dream vacation so near to you!

SPAIN

PORT

UG

ALOporto

Lisbon

GibraltarCadiz

Mahon

Ibiza

Palma de Mallorca

Prices start at 1.090€

DATES ITINERARY ARR. DEP.

02.08 | Sunday Oporto Emb. 22h00

03.08 | Monday At sea - -

04.08 | Tuesday Cadiz 07h00 18h00

05.08 | Wednesday At sea - -

06.08 | Thursday Palma de Mallorca 08h00 21h00

07.08 | Friday Mahon 07h00 20h00

08.08 | Saturday Ibiza 08h00 -

09.08 | Sunday Ibiza - 04h00

10.08 | Monday Gibraltar 08h30 14h30

11.08 | Tuesday Lisbon 13h00 Disb.

Price details on page 23, cruise no.4.

BOOKINGS MADE

UNTIL OCTOBER 31,

GET A 20% DISCOUNT

PRICE INCLUDES

transfers,

port charges, gratuities

and travel insurance

(including cruise cancellation

Page 14: Cruise Collection 2014/2015, on board M/v Funchal

| MEDOC, FRANCE |

HISTORY, WINE & OYSTERS10 Days/9 Nights

LISBON · BILBAO · LE VERDON - SUR - MER · LA ROCHELLE · PORTSMOUTH · FALMOUTH · OPORT

The peak of the summer is the best time of the year to fully enjoy the charm and beauty of the ports which we will be visiting. Don’t miss this fabulous opportunity to explore some of the most interesting cities of the old continent. Intense cultural visits combined with moments of simple relaxation on board, savouring the wines from the Médoc and Bordeaux regions and Europe’s best oysters. All this plus the best dining experience on board M/v Funchal. What are you waiting for?

FRANCE

SPAIN

PORT

UG

AL

Portsmouth

La Rochelle

Falmouth

Oporto

Lisbon

Bilbao

Le Verdon-sur-Mer

UK

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August 11 – 20, 2015

Prices start at 1.090€

TABELADATES ITINERARY ARR. DEP.11.08 | Tuesday Lisbon Emb. 18h30

12.08 | Wednesday At sea - -

13.08 | Thursday Bilbao 14h30 20h30

14.08 | Friday Le Verdon-sur-Mer 10h00 23h59

15.08 | Saturday La Rochelle 09h00 21h00

16.08 | Sunday At sea - -

17.08 | Monday Portsmouth 07h00 16h00

18.08 | Tuesday Falmouth 08h00 14h00

19.08 | Wednesday At sea - -

20.08 | Thursday Oporto 09h00 Disb.

Price details on page 23, cruise no.5.

BOOKINGS M

ADE

UNTIL OCTOBER 31,

GET A 20% DISCOUNT

PRICE INCLUDES

transfers,

port charges, gratuities

and travel insurance

(including cruise cancellation

Page 15: Cruise Collection 2014/2015, on board M/v Funchal

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| THE AZORES |

AZORES CRUISE10 Days/9 Nights

OPORTO · PONTA DELGADA · HORTA (PICO AND S. JORGE) · PRAIA DA VITÓRIA · LISBON

It’s confirmed! There is no better way to get to know the archipelago’s five islands on one single trip and in maximum comfort! The Azores’ undeniable beauty lies in the individual characteristics of each of its islands. The clear-water lakes and colourful hydrangeas of São Miguel, the high and rocky coastline of Terceira, the volcanoes of Pico and Faial (one of the world’s most famous harbours) and the wilderness of São Jorge. Why not take a different holiday and feel at one with nature.

PORT

UG

ALOporto

Lisbon

Ponta Delgada

Praia da VitóriaHorta

AZORES ISLANDS

August 20 – 29, 2015

Prices start at 990€

TABELA

DATES ITINERARY ARR. DEP.20.08 | Thursday Oporto Emb. 20h00

21.08 | Friday At sea - -

22.08 | Saturday At sea - -

23.08 | Sunday Ponta Delgada 07h00 20h00

24.08 | Monday Horta 08h00 -

25.08 | Tuesday Horta - 23h00

26.08 | Wednesday Praia da Vitória 08h00 19h00

27.08 | Thursday At sea - -

28.08 | Friday At sea - -

29.08 | Saturday Lisbon 08h00 Disb.

Price details on page 23, cruise no.6.

1 cruise, 5 islands

PRICE INCLUDES

transfers,

port charges, gratuities

and travel insurance

(including cruise cancellation

BOOKINGS MADE

UNTIL OCTOBER 31,

GET A 20% DISCOUNT

Page 16: Cruise Collection 2014/2015, on board M/v Funchal

MEDITERRANEAN TREASURES 14 Days/13 Nights

LISBON · CASABLANCA · MALAGA · IBIZA · PALMA DE MALLORCA · MONACO · CANNES · BARCELONAMAHON · GIBRALTAR · PORTIMÃO

| MARINA, MONACO |

A dream cruise on board a charming ship. M/v Funchal invites you to embark on the most relaxing cruise of your life. From the moment you come on board until the end of the trip, we want you to have the best possible time. The south of France and Spain are the ideal setting for an idyllic, sun-filled, super relaxing and reinvigorating holiday. Enjoy sailing on one of the ship’s decks during this peaceful trip in the Mediterranean.

FRANCE

SPAIN

MOROCCO

PORTUGALLisbon

Gibraltar

PortimãoMálaga

Monaco

Cannes

Mahón

Ibiza Palma de Mallorca

Barcelona

Casablanca

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August 29 – September 11, 2015

Prices start at 1.390€

TABELA

DATES ITINERARY ARR. DEP.29.08 | Saturday Lisbon Emb. 12h00

30.08 | Sunday Casablanca 13h00 18h00

31.08 | Monday Málaga 14h00 23h30

01.09 | Tuesday At sea - -

02.09 | Wednesday Ibiza 07h00 -

03.09 | Thursday Ibiza - 01h00

04.09 | Friday Palma de Mallorca 08h00 14h00

05.09 | Saturday Monaco 16h00 -

06.09 | SundayMonaco - 04h00

Cannes 08h00 14h00

07.09 | Monday Barcelona 09h30 21h00

08.09 | Tuesday Mahon 08h00 18h00

09.09 | Wednesday At sea - -

10.09 | Thursday Gibraltar 08h00 19h00

11.09 | Friday Portimão 08h00 Des.

Price details on page 23, cruise no.7.

BOOKINGS M

ADE

UNTIL OCTOBER 31,

GET A 20% DISCOUNT

PRICE INCLUDES

transfers,

port charges, gratuities

and travel insurance

(including cruise cancellation

Page 17: Cruise Collection 2014/2015, on board M/v Funchal

MINI MORROCO CRUISE3 Days/2 Nights

PORTIMÃO · CASABLANCA · PORTIMÃO

September 25 – 27, 2015

September 11 - 13, 2015Make the most of this unique opportunity for an original getaway!Enjoy strolling around Morocco’s biggest city, a place where tradition lives side by side and often contrasts with modernity, and be sure to visit the world’s second largest mosque. And do tell us if you find Rick’s bar!

FRANÇA

MOROCCO

PORTUGAL

Portimão

Casablanca

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Prices start at 350€

| ENJOY THE AROMA OF SPICES IN THE AIR |

DATES ITINERARY ARR. DEP.1st Day | Friday Portimão Emb. 15h00

2nd Day | Saturday Casablanca 07h00 17h00*

3rd Day | Sunday Portimão 09h00* Disb.

* On September 12 the departure of Casablanca is at 16h00, with the arrival in Portimão at 08h00 in the next day.

Price details on page 23, cruise no.8.

PRICE INCLUDES

transfers,

port charges, gratuities

and travel insurance

(including cruise cancellation

BOOKINGS MADE

UNTIL OCTOBER 31,

GET A 20% DISCOUNT

Page 18: Cruise Collection 2014/2015, on board M/v Funchal

ALGIERS EXPRESS 6 Days/5 Nights

PORTIMÃO · ARGEL · CÁDIS · LISBON

| ALGIERS, ALGERIA |

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SPAIN

ALGERIA

PORTUGALLisbon

Portimão

Cadiz

Algiers

September 13 -18, 2015

Prices start at 590€

DATES ITINERARY ARR. EMB.13.09 | Sunday Portimão Emb. 12h00

14.09 | Monday At sea - -

15.09 | Tuesday Algiers 07h00 20h00

16.09 | Wednesday At sea - -

17.09 | Thursday Cadiz 08h30 17h30

18.09 | Friday Lisbon 12h00 Disb.

Located on a beautiful natural bay, Algiers continues to be the northern African city that most arouses its visitors’ curiosity, charm and magic. And now, on board M/v Funchal, is your time to find out why. Did you know that it’s impossible not to get lost in Algiers? With one of the largest Kasbahs in Africa, the city’s narrow alleys and numerous dead ends make it look like a real urban labyrinth. The country is known to have been inhabited since the 6th century by the Phoenicians and Carthaginians, being successively occupied over the centuries, but nonetheless keeping its Mediterranean roots and strong ties with Europe.Now you know what to expect, what are youwaiting for to come and feel this vibrant city!

Price details on page 23, cruise no.9.

PRICE INCLUDES

transfers,

port charges, gratuities

and travel insurance

(including cruise cancellation

BOOKINGS M

ADE

UNTIL OCTOBER 31,

GET A 20% DISCOUNT

Page 19: Cruise Collection 2014/2015, on board M/v Funchal

| MUDEJAR PAVILLION, SEVILLE |

1001 NIGHTS CRUISE6 Days/5 Nights

LISBON · CASABLANCA · MALAGA · CADIZ · PORTIMÃO

We’ve prepared you a delightful and charming cruise. Andalusia is surely the ideal destination to make us dream with Arabian stories. Romantic landscapes with small villages dotted with white houses, bathed by a warm sun and cooling shade of the mountains and the Guadalquivir valley. The eight centuries of Arab history and occupation have granted Andalusia with a unique architecture, the best examples of which are the mosque in Córdoba or the Alcazar and Giralda in Seville. Feel like a sultan and become a part of the 1001 Arabian nights!

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SPAIN

MOROCCO

PORTUGALLisbon

PortimãoMálaga

Casablanca

Cadiz

September 20 – 25, 2015

Prices start at 590€

TABELA

DATES ITINERARY ARR. DEP.20.09 | Sunday Lisbon Emb. 14h00

21.09 | Monday Casablanca 14h30 19h00

22.09 | Tuesday Málaga 15h00 22h00

23.09 | Wednesday Cadiz 10h00 -

24.09 | Thursday Cadiz - 23h00

25.09 | Friday Portimão 08h00 Disb.

Price details on page 23, cruise no.10.

PRICE INCLUDES

transfers,

port charges, gratuities

and travel insurance

(including cruise cancellation

BOOKINGS MADE

UNTIL OCTOBER 31,

GET A 20% DISCOUNT

Page 20: Cruise Collection 2014/2015, on board M/v Funchal

FADO CRUISE6 Days/5 Nights

PORTIMÃO · FUNCHAL · PORTO SANTO · PORTIMÃO

| SECOND EDITION: THE COUNTRY’S LARGEST “FADO” HOUSE |

You’ll find Portugal’s biggest “fado” house on board M/v Funchal!Participating in this second edition of Portuscale Cruises’ Fado Cruise is a number of renowned “fado” singers and artists. This is the opportunity for “fado” singers and amateurs to enjoy themselves, attend workshops, participate in discussions, watch shows and visit the little special corner reserved for improvising and “fado vadio”.

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PORTUGAL

MADEIRA

Lisbon

Portimão

Funchal

Porto Santo

Porto Santo

Funchal

September 27 – October 2, 2015

Prices start at 590€

DATES ITINERARY ARR. DEP.27.09 | Sunday Portimão Emb. 18h00

28.09 | Monday At sea - -

29.09 | Tuesday Funchal 07h00 23h59

30.09 | Wednesday Porto Santo 07h00 21h00

01.10 | Thursday At sea - -

02.10 | Friday Portimão 08h00 Disb.

Price details on page 23,cruise no.11.

PRICE INCLUDES

transfers,

port charges, gratuities

and travel insurance

(including cruise cancellation

BOOKINGS M

ADE

UNTIL OCTOBER 31,

GET A 20% DISCOUNT

Page 21: Cruise Collection 2014/2015, on board M/v Funchal

3RD AND 4TH GUESTS(NOT CUMULATIVE WITH REPEAT GUEST / EARLY BOOKING DISCOUNT)

3rd and 4th adult passengers sharing cabin with another 2 adult passengers have a 25% and 50% discount, respectively, on the base price charged for the selected accommodation category.

REPEAT GUEST DISCOUNT(NOT CUMULATIVE WITH EARLY BOOKING DISCOUNT)

Have you previously sailed on MVFunchal? We’ll give you an immediate 10% on presentation of your previous boarding pass.

INDIVIDUAL CABINSShould there be no individual cabins available passengers travelling alone shall pay an extra 50% on the selected accommodation category fare.

TWO OR MORE CRUISE PACKAGES(CUMULATIVE WITH REPEAT GUEST / EARLY BOOKING DISCOUNT)

When booking two or more consecutive cruises, the second cruise has an extra 5% discount.

SENIOR DISCOUNT(NOT CUMULATIVE WITH REPEAT GUEST / EARLY BOOKING DISCOUNT)

We offer a 15% discount to passengers 65 and above.

CHILDREN TRAVEL FOR FREEChildren up to 11 travel for free in cabin shared by two adults.

REDUCED RATE FOR YOUTHS BETWEEN 11 - 16(NOT CUMULATIVE WITH REPEAT GUEST / EARLY BOOKING DISCOUNT)

Youths between 11 and 16 travel for a fixed 45€ daily rate charged according to cruise duration. If booking is made during early booking period, youths travel for free.

HONEYMOON(NOT CUMULATIVE WITH ANY OTHER DISCOUNTS)

10% discount on selected accommodation category fare (subject to presentation of marriage certificate).

SINGLE-PARENT FAMILIESIn cases where an adult travels with one child or youngster, the individual cabin rule applies so that the child or youngster can benefit from the respective fare.

LARGE FAMILIES(NOT CUMULATIVE WITH REPEAT GUEST / EARLY BOOKING DISCOUNT)

15% discount on second cabin and following for direct family members (parents, children, siblings).

GROUPS(NOT CUMULATIVE WITH REPEAT GUEST / EARLY BOOKING DISCOUNT)

10% discount on group bookings of 10 cabins or more.

HONEYMOON(NOT CUMULATIVE WITH ANY OTHER DISCOUNTS)

10% discount on selected accommodation category fare (subject to presentation of marriage certificate).

WEDDING ANNIVERSARIES(NOT CUMULATIVE WITH ANY OTHER DISCOUNTS)

Because these dates matter! If during your cruise you happen to be celebrating your 25th or 50th wedding anniversary we’ll be very pleased to be the first ones to congratulate you:- Silver anniversary: 250€ discount on your booking- Gold anniversary: 500€ discount on your booking

EARLY BOOKINGS 2015(NOT CUMULATIVE WITH REPEAT GUEST DISCOUNT)

Don’t miss our excellent offers, book your cruise holiday today and get the best possible rates.On bookings made until October 31, 2014 get a 20% discount or cabin upgrade (from 2 to 3 or 5 to 7 or 7 to 8). Conditions not applicable to New Year Cruise.

TRAVEL INSURANCEBecause we know that accidents can happen and we want you to feel safe from the moment you book your cruise trip, we have included travel insurance with unique advantages, including trip interruption, delay and cancellation.

TRANSFERS ON DEPARTURE AND ARRIVALFor your convenience, on all domestic departures (Lisbon, Oporto and Portimão), we offer guests transfer services by private bus from Oporto, Coimbra, Lisbon and Portimão (subject to a minimum of 50 passengers Oporto+Coimbra or Coimbra+Lisbon and to a minimum of 30 passengers from Portimão).

SPECIAL SALE CONDITIONS

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M/V

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PRICES PER PERSON IN TWIN CABIN INCLUDE:

• Full board • Accommodation in selected category cabin • On board shows and entertainment • Porterage service at the port of embarkation • Port and on board service

charges • Bus transfer services from/to Lisbon, Oporto, Coimbra and Portimão (subject to a minimum of 50 passengers) • Travel insurance including cruise cancellation

PRICES EXCLUDE:

• Drinks and other personal items on board and ashore • Services booked on board• Optional shore excursions • Plane tickets (airport, fuel and other taxes),

accommodation and transfers (before and after the cruise and when starting or ending out of Portuga) • Personal and mandatory travel documents and any required visas

and vaccination.

1Cat 1: Inside 890 €Cat 2: Inside Superior 979 €Cat 3: Inside Premium 1,024 €Cat 4: Inside Single 1,246 €Cat 5: Outside 1,113 €Cat 6: Outside Superior 1,202 €Cat 7: Outside Premium 1,469 €Cat 8: Junior Suite 1,780 €Cat 9: Suite 2,136 €

NEW YEAR December 28, 2014 to January 2, 20156 Days / 5 Nights

Ports chages, gratuities and insurance included in price178 €

2Cat 1: Inside 1,390 €Cat 2: Inside Superior 1,590 €Cat 3: Inside Premium 1,690 €Cat 4: Inside Single 2,078 €Cat 5: Outside 1,790 €Cat 6: Outside Superior 1,990 €Cat 7: Outside Premium 2,390 €Cat 8: Junior Suite 2,900 €Cat 9: Suite 3,562 €

S. PETERSBURG & THE BALTIC

May 3 to 17, 201515 Days / 14 Nights

Ports chages, gratuities and insurance included in price278 €

Cat 1: Inside 1,390 €Cat 2: Inside Superior 1,590 €Cat 3: Inside Premium 1,690 €Cat 4: Inside Single 2,078 €Cat 5: Outside 1,790 €Cat 6: Outside Superior 1,990 €Cat 7: Outside Premium 2,390 €Cat 8: Junior Suite 2,900 €Cat 9: Suite 3,562 €

7 MEDITERRANEAN TREASURES

August 29 – September 11, 201514 Days / 13 Nights

8Cat 1: Inside 350 €Cat 2: Inside Superior 385 €Cat 3: Inside Premium 403 €Cat 4: Inside Single 490 €Cat 5: Outside 438 €Cat 6: Outside Superior 473 €Cat 7: Outside Premium 578 €Cat 8: Junior Suite 700 €Cat 9: Suite 840 €

MINI MOROCCO CRUISESeptember 11 to 13, 2015 or September 25 to 27, 20153 Days / 2 Nights

Ports chages, gratuities and insurance included in price278 €

Ports chages, gratuities and insurance included in price70 €

Cat 1: Inside 930 €Cat 2: Inside Superior 1,014 €Cat 3: Inside Premium 1,386 €Cat 4: Inside Single 1,430 €Cat 5: Outside 1,119 €Cat 6: Outside Superior 1,218 €Cat 7: Outside Premium 1,560 €Cat 8: Junior Suite 1,843 €Cat 9: Suite 2,169 €

3 THE MOST BEAUTIFUL NORWEGIAN FJORDSJuly 3 to 9, 2015 or July, 22 to 28, 20157 Days / 6 Nights

Cat 1: Inside 1,090 €Cat 2: Inside Superior 1,110 €Cat 3: Inside Premium 1,250 €Cat 4: Inside Single 1,386 €Cat 5: Outside 1,350 €Cat 6: Outside Superior 1,400 €Cat 7: Outside Premium 1,570 €Cat 8: Junior Suite 1,980 €Cat 9: Suite 2,376 €

4 THE MEDITERRANEAN & THE BALEARICSAugust 2 to 11, 201510 Days / 9 Nights

Ports chages, gratuities and insurance included in price186 €

Ports chages, gratuities and insurance included in price186 €

6Cat 1: Inside 990 €Cat 2: Inside Superior 1,089 €Cat 3: Inside Premium 1,139 €Cat 4: Inside Single 1,386 €Cat 5: Outside 1,238 €Cat 6: Outside Superior 1,337 €Cat 7: Outside Premium 1,634 €Cat 8: Junior Suite 1,980 €Cat 9: Suite 2,376 €

AZORES CRUISE

August 20 to 29, 201510 Days / 9 Nights

Ports chages, gratuities and insurance included in price198 €

5Cat 1: Inside 1,090 €Cat 2: Inside Superior 1,110 €Cat 3: Inside Premium 1,250 €Cat 4: Inside Single 1,386 €Cat 5: Outside 1,350 €Cat 6: Outside Superior 1,400 €Cat 7: Outside Premium 1,570 €Cat 8: Junior Suite 1,980 €Cat 9: Suite 2,376 €

HISTORY, WINE AND OYSTERS

August 11 to 20, 201510 Days / 9 Nights

Ports chages, gratuities and insurance included in price218 €

9Cat 1: Inside 590 €Cat 2: Inside Superior 660 €Cat 3: Inside Premium 690 €Cat 4: Inside Single 840 €Cat 5: Outside 740 €Cat 6: Outside Superior 810 €Cat 7: Outside Premium 990 €Cat 8: Junior Suite 1,200 €Cat 9: Suite 1,440 €

ALGIERS EXPRESS

September 13 to 18, 20156 Days / 5 Nights

Ports chages, gratuities and insurance included in price118 €

10Cat 1: Inside 590 €Cat 2: Inside Superior 660 €Cat 3: Inside Premium 690 €Cat 4: Inside Single 840 €Cat 5: Outside 740 €Cat 6: Outside Superior 810 €Cat 7: Outside Premium 990 €Cat 8: Junior Suite 1,200 €Cat 9: Suite 1,440 €

1001 NIGHTS CRUISE

20 a 25 de September 20156 Days / 5 Nights

Ports chages, gratuities and insurance included in price118 €

Cat 1: Inside 590 €Cat 2: Inside Superior 660 €Cat 3: Inside Premium 690 €Cat 4: Inside Single 840 €Cat 5: Outside 740 €Cat 6: Outside Superior 810 €Cat 7: Outside Premium 990 €Cat 8: Junior Suite 1,200 €Cat 9: Suite 1,440 €

11 FADO CRUISE

September 27 – October 2, 20157 Days / 6 Nights

Ports chages, gratuities and insurance included in price118 €

FARESCRUISE

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CATEGORY 1Inside (35)

Decks: Estoril, AlgarveBeds: 2/3/4 x singleFloor area: 6 2m2–10 3m2

Window/porthole: noTelevision | Telephone | Bar fridgeDesk/drawersBathroom with shower

CATEGORY 2Inside superior (32)

Decks: MadeiraBeds: 2/3 x singleFloor area: 8 1m2–10 7m2

Window/porthole: noTelevision | Telephone | Bar fridgeDesk/drawersBathroom with shower

CATEGORY 3Inside premium (13)

Decks: Açores, NavigatorsBeds: 2/3 x singleFloor area: 8 1m2–11 1m2

Window/porthole: noTelevision | Telephone | Bar fridgeDesk/drawersBathroom with shower

CATEGORY 4Inside single (5)

Decks: Algarve, Açores, MadeiraBeds: 1 x singleFloor area: 6 3m2–6 7m2

Window/porthole: noTelevision | Telephone | Bar fridgeDesk/drawersBathroom with bath/shower

CATEGORY 5Outside (33)

Decks: Algarve, madeira, Açores, NavigatorsBeds: 2/3 x singleFloor area: 7 2m2–12 0m2

Window/portholeTelevision | Telephone | Bar fridgeDesk/drawersBathroom with shower

CATEGORY 6Outside superior (41)

Decks: Madeira, AçoresBeds: 2/3/4 x singleFloor area: 8 2m2–11 2m2

Window/portholeTelevision | Telephone | Bar fridgeDesk/drawersBathroom with bath/shower

CATEGORY 7Outside premium (62)

Decks: Madeira, Açores, NavigatorsBeds: 2 x single/1 x doubleFloor area: 7 4m2–12 6m2

Window/portholeTelevision | Telephone | Bar fridgeDesk/drawers l Sofa (some)Bathroom with bath/shower

CATEGORY 8Junior suite (15)

Decks: Açores, NavigatorsBeds: 2 x single/1 x doubleFloor area: 11 1m2–14 2m2

WindowTelevision | Telephone | Bar fridgeDesk/drawers l SofaBathroom with shower

CATEGORY 9Suite (5)

Decks: Açores, NavigatorsBeds: 2 x single/1 x doubleFloor area: 17 3m2–19 3m2

Panoramic windowTelevision | Telephone | Bar fridgeDesk/drawers l SofaBathroom with bath/shower

YOURACCOMMODATION

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PORT OF CALL OPTIONAL EXCURSIONS

NEW YEAR | 28/12/14 - 02/01/2015

Porto SantoPorto Santo Isl.,

Madeira Archipelago, Portugal

Porto Santo Island Tour HD 4x4 Expedition HD

Funchal Madeira Isl., Madeira Archipelago, Portugal

Eastern Delights FD West of Madeira FD Scenic Madeira HD

Taste of Madeira HD 4x4 Expedition HD

ST. PETERSBURG AND THE BALTIC | 03/05 - 17/05/2015

Ronne Island of Bornholm, Denmark North Island Tour HD Island Tour of Bornholm HD

Tallinn Estonia Tallinn Highlights HD * Old Town & Rocca al Mare HD *

St Petersburg Russia

Pushkin, Peter and Paul Fortress FD *

Canal Cruise & Yusupov Palace HD * Ballet EV

Hermitage HD * Peterhof Grand Palace & Park HD * Spilled Blood Cathedral HD *

Helsinki Finland Helsinki City tour HD Porvoo HD

THE MOST BEAUTIFUL NORWEGIAN FJORDS | 03/07 - 09/07/2015 OR 22/07 - 28/07/2015

Bergen Norway Bergen Hights & Highlights HD Troldhaugen & Fantoft Church HD

Flaam Norway Flam to Gudvangen FD Flam Railway HD

Geiranger Norway Dalsnibba HD *

THE MEDITERRANEAN & THE BALEARICS | 02/08 - 11/08/2015

Cadiz Spain Seville FD Cadiz & Flamenco HD Jerez de La Frontera HD

Palma de Mallorca Island of Majorca, Balearic Islands, Spain Palma Highlights HD Scenic Mallorca

& Valdemossa HD

Mahon Island of Menorca, Balearic Islands, Spain Highlights of Menorca FD Ciutadella HD

Ibiza Island of Ibiza, Balea-ric Islands, Spain Island tour HD Café del Mar MD

Gibraltar Gibraltar The Rock Tour HD

HISTORY, WINE & OYSTERS | 11/08 - 20/08/2015

Bilbao Spain Guggenheim Museum& Old Quarter HD

Basque Coastline, Gernika & Txacoli HD

Panoramic Bilbao & Oysters with wine HD

Le Verdon-sur-mer FranceSaint Emilion Vineyards

& Village FD *Bordeaux & Medoc Vineyards

FD*Arcachon Bay & Seaside Town

HD

FalmouthEngland, United

KingdomScenic Cornwall Panorama

HD *

Portsmouth England, United Kingdom City of London FD

Historic Salisbury & Mysterious Stonehenge FD*

Winchester & Cathedral HD

La Rochelle France Saintes & Cognac FD La Rochelle City Tour HD La Rochelle & Île de Ré HD

AZORES CRUISE | 20/08 - 29/08/2015

Ponta Delgada São Miguel, Azores, Portugal Furnas Valley FD Sete Cidades Crater Lake HD Fire lake & Pottery HD

Horta Faial, Azores, Portugal S. Jorge FD Pico FD * Capelinhos Volcano HD

Praia da Vitória Terceira, Azores, Portugal Discover Terceira FD * Angra do Heroismo HD *

Countryside & Algar do Carvão HD

SHORE EXCURSIONSPROGRAMME

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PORT OPTIONAL EXCURSIONS

MEDITERRANEAN TREASURES | 29/08 - 11/09/2015

Casablanca Morocco Casablanca & Hassan II Mosque HD Rabat HD*

Malaga Spain Malaga HD Marbella & Puerto Banús HD Flamenco EV

Ibiza Ibiza Island, Balearic Islands, Spain Island Tour HD Café del Mar HD

Palma de Mallorca Island of Majorca, Balearic Islands, Spain Palma Highlights HD Scenic Mallorca

& Valdemossa HD

Monaco Monaco Eze & Riviera HD Monaco & Monte Carlo HD

Cannes France St Paul de Vence HD Nice & Riviera HD Antibes hD

Barcelona Spain Barcelona FD* Montserrat HD

Mahon Island of Menorca, Balearic Islands, Spain Highlights of Menorca FD Ciutadella HD

Gibraltar Gibraltar The Rock Tour HD

MINI MOROCCO CRUISE | 11/09 - 13/09/2015 OR 25/09 - 27/09/2015

Casablanca Morocco Casablanca & Hassan II Mosque HD Rabat HD* Shopping tour HD

ALGIERS EXPRESS | 13/09 - 18/09/2015

Argiers Algeria Argiers Panoramic HD Tipaza & Royal Mausoleum of Mauretania FD * Argiers Casbah HD *

Cadiz Spain Cadiz & Flamenco HD Jerez de La Frontera HD

1001 NIGHTS CRUISE | 20/09 - 25/09/2015

Casablanca MoroccoCasablanca & Hassan II

Mosque HDRabat HD* Shopping tour HD

Malaga Spain Malaga HD

Cadiz Spain Seville FD Cadiz & Flamenco HD Jerez de La Frontera HD

FADO CRUISE | 27/09 - 02/10/2015

Porto SantoPorto Santo Isl.,

Madeira Archipelago, Portugal

Porto Santo Island Tour HD 4x4 Expedition HD

Funchal Madeira Isl., Madeira Archipelago, Portugal

Eastern Delights FD West of Madeira FD Scenic Madeira HD

Taste of Madeira HD 4x4 Expedition HD

HD - Half Day | FD - Full Day | EV - Evening | * UNESCOThe excursions above are intended to provide Portuscale Cruises Guests with an idea of the different tours that can be arranged in each port of call. The final excursions programme of your cruise with confirmation of each excursion and its description and prices will be available approximatly 2 months before cruise departure and could be changed without prior notice.

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GENERAL BOOKING CONDITIONS This program / brochure sets out the terms and conditions that will prevail in the ab-sence of a separate travel contract. This information is binding on the agency unless otherwise stated in any of the following conditions: If the changes to these condi-tions have been clearly communicated in writing to the client before the contract is signed and the same have been properly included in the program; Any changes made after signing the contract are subject to the parties prior agreement, except as provided under clause «Impossibility of Performance”. These terms and conditions comply with Portuguese Decree-Law 209/97 of 13 August with the wording of Portu-guese Decree-Law 199/2012 of August 24.The General Conditions applicable to any package included the program here of and the particular conditions set out in the travel documentation provided to the customer at the time of booking, shall constitute the travel contract that is binding on the parties.The right to purchase or participate in any of the packages and stays published in this brochure presupposes the client’s express acceptance of each and every one of the clauses of these General Conditions, which are automatically considered as an integrant part of the program of the respective travel contract.

TOUR OPERATORPackages are offered for sale by Portuscale Cruises - Cruise Management Unipes-soal, Ltd., Rua Ivens,n.º 44, 3th floor, 1200-227 Lisboa, VAT n. o 510598757 (The Company) and these are the Terms and Conditions of your contract which shall constitute the travel contract that is binding on the parties.

BOOKINGSThe person making the booking must be over the age of eighteen (18). The Contract with the Company is concluded when the Company issues the booking confirma-tion. When booking, the customer must deposit 40% of the full fare, payment of the remaining 60% to be made 21 days prior to departure date. If the booking is made 21 days or less before departure date, the full fare must be paid at the time of booking and is subject to confirmation of all reserved services. The Company reserves itself the right to cancel any booking which has not been paid according to the above-mentioned conditions. All references to “guest, “you” or “your” “yourself” “passen-ger” are references to all parties in the booking all of whom, including minors and persons under disability, are bound by these terms.

TRANSFER OF BOOKINGThe booking is personal and not transmittable, in case of cancelation the same has to be communicated in writing.

PRICESThe prices shown in any brochure may have changed by the time you come to book your holiday. Although The Company makes every effort to ensure that the pricing is accurate at the time of printing, regrettably errors do occur, and you will be advised of the current price of the holiday when your contract is confirmed.

In general, package prices include:• All daily meals on board, even during stays at the different ports of call;• On board entertainment activities;• Porter luggage service at the port of embarkation;• Port charges;• Service charges;• VAT; and• Insurance travel assistance, including coverage for trip cancellation (does not dis-

pense the reading of the policy conditions):

Coverage (maximum compensable) Capital Insurance per person• Death or permanent disability...................................................................€ 50.000,00• Treatment expenses.....................................................................................€ 6.000,00• Repatriation in life..........................................................................................Unlimited• Repatriation after death.................................................................................Unlimited• Anticipated Trip Cancellation......................................................................€ 2.000,00• Trip Interruption...............................................................................................€ 500,00• Missed connection.......................................................................................€ 1.200,00• Expenses for delay in travel (delay of more than 12 hours)........................€ 1.200,00• Trip Cancellation (after 24 hours of delay)..................................................€ 2.000,00

Prices exclude:• Drinks and other personal items on board and ashore;• Services booked on board;• Shore excursions at the ports of call;• Plane tickets (airport, fuel and other taxes), accommodation and transfers from

airport to pier; and• Personal and mandatory travel documents and any necessary visa and vaccination.All charges for services and products provided onboard the ship must be settled in cash, traveler’s checks and personal checks to limits acceptable to the carrier or by credit card acceptable to the carrier and before final disembarkation from the Ship. Any and all pay-ments shall be made in Euros or other currency acceptable to the carrier. Any other ex-penses incurred shall be payable to the carrier on demand and prior to leaving the ship.

PRICE ALTERATIONThe Company’s prices are based on known costs and projections at 1st of July 2013 and it does not expect to have to make any changes. However, the Company reserves the right to vary prices up or down at any time up to 20 days before departure to allow for variations in:a) Exchange rates; b) Transportation costs, including the cost of fuel; and c) Increases in general tax rates (such as VAT) imposed by any country including

dues, taxes or fees chargeable for services such as embarkation and disembarka-tion fees at ports or airports.

Even in these cases, the Company will absorb an amount equivalent to 2% of the ho-liday price (excluding insurance premiums and amendment charges). (Any increase will be calculated by reference to the total cost of the variation to the Company divided by its best estimate of the number of passengers likely to be affected, so as to arrive at a per capita increase). If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to the Company for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed in the invoice or such other time as may be specified.

COMPLAINTSComplaints shall only be accepted if submitted in writing to the agency where your trip was booked no later than 20 days after the end of the trip. Furthermore, these shall only be accepted if also communicated to the other service providers involved (hotels, guides, local agents, etc) during the course of the trip, who in turn under-take to provide documents in support of the claim. In case of a claim for breach of contract services, the client is entitled to the guarantee granted according to the Portuguese legislation in force, for this purpose submitting the respective complaint to Turismo de Portugal IP no later than 20 days of the end of the journey. Complaints pursuant to EU Regulation 1177/3922010 must be sent to the Company as soon as possible. The Company will investigate and provide its response within 28 days.

EXPENSES CHARGED FOR BOOKING ALTERATIONSFor each alteration (names, dates, type of room or apartment, trip, etc.) clients will be charged a non-refundable service fee of € 15,00. All alterations will be subject to

service providers’ prior acceptance.

REFUNDSOnce the trip has started no refund will be made for any unused services by the client. Failure to provide any of the services included in the travel program for reasons not attributable to the tour operator and impossibility to replace them by equivalent services grants the client the right to be reimbursed for the difference between the price of the services not provided and the services effectively provided.

CANCELLATIONSCancellation of bookings must be made in writing to the Company. All tickets issued must be returned together with the notice of cancellation.Clients may cancel their reservation at any time by written notice, being entitled to a refund after the deduction of the following expenses:1) Administration fees incurred by the tour operator and travel agency with trip reser-

vation plus a percentage of up to 15% of the full fare;2) Cancellation fees not reimbursable by hotels, transports, guided tours and other

services; and3) Airline tickets which are subject to specific conditions and often not refundable

after being issued.In case of cancellation the client undertakes to pay the following:1) Up to 21 days before sailing: deposit amount;2) 20 to 15 days before sailing: 50% of full fare;3) Less than 14 days before sailing: 100% of full fare; and4) Non-appearance on sailing day: 100% of full fare.

ALTERATIONS BY THE COMPANYArrangements for the cruise and packages are made many months in advance by the Company. Occasionally for some reasons of force majeure or other circums-tances beyond the control of the Company it is necessary to make alterations to the arrangements. The Company reserves the right to make changes, though any change will be notified to you before you conclude a contract with the Company. Once a contract has been concluded The Company reserves the right to alter or cancel itineraries, accommodation or other arrangements at any time. In the event of a Significant Alteration or cancellation prior to departure, the Company will inform you without delay.In the event of a Significant Alteration prior to departure of an essential term of the Cruise, the Company will inform you of any cancellation or change of itinerary in writing as soon as reasonably possible and you will be offered a choice of:• Accepting the alteration or• Booking another Cruise of equivalent or superior quality, if available or booking

another Cruise of a lower quality, if available, with a refund of the difference in price or cancelling and receiving a full refund of all monies paid and will offer you the choice of accepting the alteration and alternative arrangements of at least compa-rable standard, if available, or a full refund of all monies paid or

• A full refund of the cost of the package ( but not insurance premiums or administra-tion charges levied before the cancellation)

• You must notify the Company of your decision in writing within seven days of recei-ving the notification or alteration or such time as may be reasonably stipulated. The Company will not be liable with indirect or consequential losses. You will not be entitled to receive compensation where the Significant Alteration is due to:

• An event of Force Majeure where the cancellation is due to unusual and unfore-seeable circumstances, the consequences of which could not have been avoided even if all due care had been exercised or

• Where the minimum number of passengers specified as being required for a pac-kage to proceed is not reached.

• In those circumstances, compensation shall be limited to € 20,00 per person per night for the duration of the Cruise as booked.

In respect of a Significant Alteration of the Cruise after departure, then the Company will make suitable alternative arrangements at no extra cost to you for the continua-tion of the Cruise. If you do not accept these for good reason or it is impossible to make suitable alternative arrangements, the Company will where possible provide you back to the place of departure or to another place to which you have agreed with us. Compensation will not be payable if the alteration is minor or does not affect the value of the Cruise or if the Company is not able to provide a significant proportion of the package due to an event of Force Majeure or is not at fault. The Carrier cannot guarantee the Cruise will call at any Port on the itinerary or follow every part of the advertised route or schedule. Cancellation of Ports will not necessarily amount to a Significant Alteration.

OUR RESPONSIBILITY AND LIMITATION OF LIABILITYThe Company accepts responsibility for ensuring that all elements of your package are as described in the brochure and or internet or other material issued by the Com-pany and are of a reasonable standard. Local laws and regulations of the relevant country will be relevant in assessing performance of the services of any Supplier. In the event of a complaint by a guest, this Contract will be regarded as having been performed if local laws and regulations relating to those services have been satisfied, even if the laws of England and Wales have not been met. If you and/or any other person included in your booking suffers injury, death or loss of or damage to property as a result of the nonperformance or improper performance of any service which the Company is contractually obliged to provide, then the Company’s liability, if any, to pay compensation shall be governed by the international conventions which govern such services. This limitation applies whether or not any particular internatio-nal convention has been signed or ratified by the UK; or as any particular convention may be applicable by the operation of UK Law. Examples of applicable conventions are the Athens Convention adopted at Athens on 13th day of December 1974 and the Protocol there to adopted as of November 1976 (here in after referred to as the “Athens Convention”) or where applicable EU Regulation 392/2009, relating to the carriage of passengers and their luggage by sea and the Warsaw Convention 1929 (whether as amended by the Hague Protocol 1955 or the Montreal Protocol 1999 or otherwise) and the Montreal Convention 1999 relating to the international carriage of passengers and their luggage by air. The Montreal Convention may be found at: http://www.legislation.gov.uk/uksi/2002/263/contents/madeIn case of death or injury to passengers for damages arising under Paragraph 1 of Article 17 not exceeding 100,000 SDR’s (equivalent to € 112.916,01) for each passen-ger. Limits liability in relation to delay of baggage in case of damage caused by delay as specified in Article 19 in the carriage of persons, the liability of the Carrier for each passenger is limited to 4,150 SDR’s (equivalent to € 4.686,01).Please note that international conventions limit not only the amount the Company may be liable to pay but also the time within which proceedings against it may be brought. Where there may be no international convention which applies and in the case of loss or damage to personal possessions, luggage or valuables during carriage of any kind is limited to the same amount and in the same manner as that of the actual carrier of whatever kind.Please also see the important paragraph below headed “Conditions of Carriage”.Where the Athens Convention, EU Regulation 392/2009 or the Montreal Conven-tions do not apply then the Company shall be under no liability to you at all if the fai-lure to perform or improper performance of any contractual obligation is caused by:a) our own fault or the fault of anybody else included in your bookingb) The failure is attributed to a third party unconnected with the provision of any

services contracted for and is unforeseen or unavoidable, orc) The failure is due to: i) Any unusual or unforeseen circumstances beyond our control, the consequence

of which could not have been avoided even if all due care had been exercised; or ii) An event which the Company or any supplier of services even with all due care,

could not foresee or forestall.

GENERAL CONDITIONS

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iii) if you or any member of your party suffers damage arising out of an acti-vity which does not form part of the holiday arranged through the Company, it will offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided the Company is advised of the incident within 90 days of the occurrence. Where legal action is contemplated the Company’s authority must be obtained prior to commencement of procee-dings and be subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to the Company. The Company’s costs in respect of the above on behalf of you and your party shall not exceed € 5.000,00 in total.

In the event that the cruise is delayed in departure of one or more nights and you are not on board the ship and have travelled to the port of embarkation for the cruise then in accordance with EU 1177/2010 the Company shall offer passengers ade-quate accommodation free of charge for a maximum of 3 nights and up to € 80,00 per night and per person. The Company shall also provide suitable snacks, meals and refreshments. No payment shall be made unless authorized by The Company in writing. The Company have no obligation to provide such accommodation ashore where the delay is caused by weather conditions, endangering the safe operation of the Ship. The provisions relating to accommodation do not apply after the Cruise has commenced, where the Cruise is cancelled or whether there is a Significant Alteration prior to departure.

SECURITY AND BONDINGThe tour operator’s liability for the trips included in this program and other liabilities arising in connection there/to are guaranteed by a liability insurance cover from Lusi-tania Insurance Company, Policy Nr. #13/0031255, in the amount of €75.000, 00 and the Travel and Tourism Guarantee Fund compulsory contribution as established in the Portuguese applicable legislation.

LIMITS OF LIABILITYTravel by air, road or air is governed by the carriers. Conditions of Carriage which govern the relationship, responsibilities and liabilities as between you and anyone travelling with you and the carrier. The Conditions of Carriage are binding and you must read them carefully. In respect of any loss or damage to property including luggage which are not cove-red by any international conventions, and where liability is not limited by reference to any enactment, terms or conditions, then any legal liability that the Company may have for any such losses or damage will be limited to € 500,00 per guest. Carriage of passengers and their luggage by sea shall be governed by EU Regulation 392/2009 or where applicable the Athens Convention.The Athens Convention may be found at: http://folk.uio.no/erikro/WWW/corrgr/passord/Athens74.pdf and EU Regulation 392/2009 may be found at http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:131:0024:0046:EN:PDF.Any liability of the Company and the Carrier for death or personal injury or for loss of or damage to luggage arising out of carriage by sea shall be solely brought and determined in accordance with the EU Regulation 392/2009 or where applicable Athens Convention. The aggregate liability of the Company and the Carrier for the death of or perso-nal injury to a passenger shall in no event exceed the monetary limitations of Spe-cial Drawing Rights 400,000 SDR’s per passenger per incident (approximately € 457.652,29) or 250,000 SDR’s (approximately € 286.032,68).in the case of War and Terrorism pursuant to EU Regulation 392/2009 or 46,666 SDR’s (approximately € 53.392,00) as set forth in the Athens Convention where applicable.Liability for loss of or damage to property (save medical and mobility equipment) shall be limited under EU Regulation 392/2009 or where applicable the Athens Convention. Cabin luggage is limited 2,250 SDR’s (approximately € 2.574,29) under EU Regulation 392/2009 and to 833 SDR’s under the Athens Convention (approxi-mately € 953,06) and. Luggage is assumed to be delivered without damage unless written notice is given by the passenger within the following periods:i) In the case of apparent damage before or at the time of disembarkation or redelivery; andii) In the case of damage which is not apparent or loss of luggage, within 15 days

from the disembarkation or delivery or from the date any such delivery should have taken place.

Neither the Company nor the Carrier shall not be liable for any loss or damage to luggage that occurs outside the course of carriage including any loss or damage before or after the luggage comes into the Carrier’s actual possession, custody and control, including, but not limited to, where the luggage is in the possession, custody and control of airlines or other transportation services.The Carrier provides safekeeping for valuables aboard Ship and encourages passengers to deposit any jewelry or other valuables brought aboard the Ship with the Reception Desk staff who will issue a receipt for such valuables. The Carrier pro-vides an in-room personal safe for passenger’s convenience. However, the Carrier shall not be liable for any loss of or damage to money, jewelry, watches, precious stones and metals, securities, financial instruments, tickets and/or other valuables unless they have been delivered to the Reception Desk for safekeeping and a receipt issued in which case the Carrier’s liability is limited in sums set out in the Athens Convention of 1200 SDR’s (approximately € 1.372,96) and SDR’s 3,375 (approxi-mately € 3.861,44) under EU Regulation 392/2009. The use of safes on board is not a deposit with the Ship under the Athens Convention or EU Regulation 392/2009.(SDR’s are a monetary unit of the International Monetary Fund and current exchange rate can be found in major financial newspapers).In respect of any loss or damage to property including luggage which are not cove-red by any international conventions, and where liability is not limited by reference to any enactment, terms or conditions, then any legal liability that the Carrier may have for any such losses or damage will be limited to € 581,42 per passenger. All settlements by the Company or the Carrier will be made on the basis of actual cash value (replacement cost, less depreciation) Claims for damaged items will be settled on the basis of cost of repair. No amount shall be paid in settlement of any claim without proof of the actual cash value, or repair cost, as appropriate, arising from the loss or damage. Such proof must be sent to the Company.The Carriers’ liability must also be proven before any settlement will be paid. You cannot make a double recovery by making a claim against the Company and the Carrier.Personal belongings lost while unattended in public lounges or other public areas, whether on board the Ship or elsewhere, are not reimbursable. Losses due to ordi-nary wear and tear, perils of the sea, and other acts-of-God are not reimbursable.The Liability of the Company shall not at any time exceed that of any Carrier or Sup-plier.

INDEPENDENT CONTRACTORS LIMIT OF LIABILITYThe Company shall have no obligation or liability of any kind to you or anyone tra-velling with you for acts or omissions in connection with or arising out of arrange-ments with independent contractors since they are not agents or employees of the Company. Arrangements with independent contractors include, but are not limited to the following:i) Services or products available for your convenience on board the Ship and furnished by barbers, hairdressers, manicurists, masseurs, spa operators, photographers, entertainers, instructors, lecturers and others; and ii) Services, products or transportation provided elsewhere than on board the Ship

which are furnished by others in connection with sightseeing tours, pre-cruise and post-cruise tours, excursions and shore trips, including, but not limited to tender service.

MARITIME CONDITIONS OF CARRIAGEThe transportation onboard the vessel is subject to the conditions of carriage by sea of the company, some of which limit or exclude any responsibility according with the applicable international conventions. A copy of these is delivered to the passenger with their travel documents, a copy can be made available in advance upon request. You can also consult these onboard or on our website: www.portuscalecruises.pt/Files/Files/Portuscale/2013_Institucional_EN/Carrier_s-Standard-Conditions-of-

Carriage_Portuscale-Cruises_EN_2013.pdf.

SHORE EXCURSIONSThe Company does not sell Shore Excursions. Shore Excursions are available for purchase on board the vessel or prior to embarkation from the carrier who will at all times endeavor to appoint reputable and competent local Suppliers in respect of these Shore Excursions. The terms and conditions of the Suppliers will be appli-cable. These may limit or exclude liability of the Supplier.Where you purchase Shore Excursions and activities directly with a local Supplier then in such circumstances, the local Supplier is entirely independent of the Com-pany or the carrier even where the Company or the carrier assist in booking such activities available as agent or otherwise. The Company or Crystal Cruises is not responsible for any acts or omissions that are wholly attributable to the fault of the local Supplier. Shore Excursions may not all be suitable for Disabled persons or Persons with Re-duced Mobility.

DOCUMENTATIONIt is your responsibility to ensure that you have valid and appropriate travel docu-mentation including passports and visas for each person travelling with you for eligi-bility to travel at the time of embarkation and throughout the cruise and the various ports of call for the Cruise. In addition to immigration and customs requirements, many countries place restrictions on the carriage of persons whose names appear on Government watch lists or who are deemed legally ineligible to travel. It is your sole responsibility to ensure your legal eligibility to travel. You are advised to check with the appropriate Government authority to determine the necessary documents and travel eligibility requirements. If you or anyone travelling with you become ine-ligible to travel for any reason, or are travelling without proper documentation, then you will not be allowed to board the ship. Under no circumstances shall theCompany or the carrier be liable for any costs, damages or expenses whatsoever incurred by you or anyone else as a result of such denial of boarding. 1) Guests must have all personal or family documentation in order (identity card, pa-

rental authorization for travelling minors, passport, visas, vaccination certificate and other which may be required. The personal identity booklet is not valid for tra-velling across Portuguese borders). The tour operator accepts no responsibility in case of visa or entry refusal in a foreign country to any of the ship’s’ guests; in these cases the conditions which apply to trip cancellation will be applicable, and all costs incurred with this situation shall be fully paid by the guest.

2) Foreign citizen guests must have all necessary documents (passport, visa, resi-dence permit, etc) to travel or move within the European Union depending on their respective nationality. Visas or other special travel documents may be required for trips wholly or partly outside the European Union. For more information on visa requirements consult your Embassy or Consulate.

TRIPS IN EU COUNTRIESGuests (regardless of their age) travelling within the European Union should be in posses-sion of their civil identification document (passport, ID, Citizen Card).For medical assistance, guests are required to present their European Health Insurance Card.Non-EU country citizens should consult their respective embassy/consulate for spe-cific and required travel documentation.

TRIPS OUTSIDE THE EUGuests (regardless of their age) should be in possession of their civil identification document (passport) as well as any necessary VISA (ask your travel agent for VISA requirements when booking your trip).Non-EU country citizens should consult their respective embassy/consulate for spe-cific and required travel documentation.In no case whatsoever shall the agency be directly or indirectly liable for visa or entry refusal of any guest in any country.

HEALTH REQUIREMENTS AND INSURANCEYou represent and warrant that you and everyone travelling with you are physically and otherwise fit to travel. The ship visits numerous ports in a number of countries. You are solely responsible for checking with your doctor as to which vaccination or medication are recommended or required for those countries for those travelling and for any assistance animals.We can supply a health advice traveler’s leaflet on request. The Company or carrier cannot accept any responsibility for your failure to comply with the necessary medi-cal, passport or visa requirements. The Company or the carrier and/or the relevant port authorities shall be entitled to administer a Public Health Questionnaire at any time. You and all persons travelling with you agree to complete the pre-boarding questionnaire and to supply accurate information regarding any symptoms of illness including but not limited to gastro-intestinal illness. In the interest of health and safety the carrier may deny boarding to any person who has symptoms of any viral or bacterial illness including but not limited to Norovirus. Where illness is diagnosed on board the vessel you and all per-sons travelling with you agree that you/they may be required to remain in their cabins for such duration as required by the ship’s doctor. Refusal to complete the relevant pre-boarding questionnaire may in itself result in denied boarding. Refusal to remain in the cabin or otherwise reasonably co-operate or follow the Doctor’s or Captain’s instructions following illness may result in being disembarked at the next port of call. Neither the Company nor the carrier shall have any liability to you or any person travelling with you in the event of denied boarding or disembarkation. All passengers must have adequate insurance cover against cancellation, illness, repatriation loss of luggage etc. You should advise name of your own insurer so to indicate to the Company you have in fact taken out adequate insurance cover.

PREGNANCYIf you or anyone travelling with you is pregnant you/they understand and acknow-ledge that prenatal and early infant care, in particular, may require specialized dia-gnostic facilities and/or treatment that are not obtainable during the Cruise on board the ship and/or ashore in ports of call. The ship’s doctor is not qualified to deliver babies or to offer pre or post natal treatment and no responsibility is accepted by the Company or the carrier in respect of the inability to provide such services or equipment.The Company and the carrier recommend that women who are less than 12 weeks pregnant should seek medical advice prior to travel. The Carrier does not have on board its ships adequate medical facilities for childbirth. The carrier is unable for safety reasons to accommodate women past their 24th week of pregnancy, there-fore the Company will not be able to accept a booking for any person who has past their 24th week of pregnancy at the time of embarkation.All pregnant women who meet the above requirements are required to produce a doctor’s letter stating that mother and baby are in good health, fit to travel taking into account the proposed Itinerary and that the pregnancy is not high-risk. The letter must also include the estimated date of delivery calculated from both the last menstrual period and ultrasound (if performed). The carrier cannot carry any pre-gnant woman who does not comply with this requirement and will refuse passage to any person who appears to be in an advanced state of pregnancy and neither the Company nor the carrier shall have any liability whatsoever in respect of either such refusal and/or the carriage of such a person.

MEDICAL FACILITIES/TREATMENT ON BOARD AND ASHOREWhilst there is a qualified doctor on board it is the passenger’s obligation and res-ponsibility to seek medical assistance if necessary during the Cruise. You and all those travelling with you consent to treatment deemed necessary by the Ship’s doctor or other medical personnel if subsequent to embarkation you/they are unable to request or authorize such treatment and in the opinion of the Ship’s doctor such medical attention is necessary.The ship’s doctor is not a specialist and the ship’s medical Centre is not required to be and is not equipped to the same standards as a land based hospital or designed for the provision of extensive or continuing treatment. The ship carries medical sup-plies and equipment in accordance with the requirements of its flag state.

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Neither the Company or the carrier nor the ship’s doctor shall be liable to you or anyone else travelling with you as a result of any inability to treat any medical condi-tion as a result. Charges will apply for services dispensed by the ships medical Centre. The Company or the carrier shall not be liable for any aspect of medical treatment provided to you or anyone else travelling with you, including, but not limited to, the consequences of any examination, advice, diagnosis, medication, treatment, prognosis or other professional services which such doctors or nurses may furnish you with. The Company or the carrier make no warranty as to the quality of any such medical services.In the event you or anyone travelling with you have to be landed for medical treat-ment ashore no representations are made regarding the quality of medical treatment at any port of call or at the place at which you are landed. Medical facilities and treatment do vary from port to port. Any cost or expense which is reasonably incurred by the Company or the carrierfor or on behalf of yourself or any person travelling with you in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by you/them to Crystal Cruises, whether or not such sum is covered by your/their travel insurance. The Company and the carrier reserve the right to take any action that they consider appropriate to recover any such costs or expense and You/they agree to fully indemnify and reimburse the Company or the carrier in respect of such costs and expenses. If you require dialysis on board the vessel you must notify the Company at the time of booking and every effort will be made to see if this can be accommodated on board the ship. Please note that the medical facilities on board the ship are NOT equipped to perform dialysis. The shipboard doctors are not trained to provide dia-lysis treatments but are able to assist in emergency situations. All dialysis equipment and medication must be provided by the passenger. This includes antibiotics. A risk assessment shall be carried out at the time of booking by the Carrier to ensure that you/they can be carried in these circumstances safely and in accordance with appli-cable laws.In relation to any other medical equipment there are limited storage facilities on board. There are restrictions on the number and type of oxygen cylinders which can be carried in cabins. The Ships Medical Centre cannot refill or supply oxygen cylinders liquid oxygen is strictly prohibited. You must notify the Company prior to booking of any medical or mobility equipment you wish to take on board the ship.

CHILDRENThe carrier is unable to accommodate children less than six months (6 months) of age and may restrict the number of those who are less than three (3) years of age onboard the Ship. Any child under the age of 18 must be accompanied by an adult. If the adult accompanying the child is not a parent, a “Parental Consent Guardianship Form” must be signed by a parent or legal guardian prior to sailing. Parents can have two related children booked in the same cabin, provided one of them is at least sixteen (16) years of age.No one under the age of eighteen (18) is permitted in the Ship’s Casino or to partici-pate in any monetary based games of chance (including Bingo) onboard.No one under the age of eighteen (18) shall be served alcohol onboard the Vessel. When docked or anchored in US Ports or within the three mile limit, alcoholic beve-rages will not be served to guests under the age of twenty-one (21).

DISABLED PASSENGERS OR PASSENGERS WITH REDUCED MOBILITYThe Company and the carrier’s priority is always your comfort and safety as well as complying with the strict legal requirements of the law relating to safety of life at sea as well as EU 1177/2010 on the Rights of Passengers when travelling by Sea. In order to achieve these objectives, you are asked at the time of booking and before boarding to provide as much detail as possible of the matters given below to the Company so that the carrier can consider its obligation to carry you in a safe and operationally feasible manner, taking into account any issues relating to the design of the ship or port infrastructure and equipment including port terminals which may make it impossible to carry out your embarkation, disembarkation or carriage which may therefore have an impact on your safety and comfort. You are asked to provide full details if you or anyone travelling with you is unwell, infirm, Disabled or has Reduce Mobility. You/they are asked to provide full details:a) If you/they require a Disabled cabin. The Ship has a limited number of such acces-

sible staterooms available on a “first come first serve” basis; orb) If you/they have any special seating requirements, orc) If you/they need to bring any electrical or other medical equipment on board; ord) If you/they need to bring a recognized assistance dog on board the vessel. Please

note that assistance dogs are subject to national certificate regulations. Where the Company or the carrier considers that it is strictly necessary it may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is capable of providing the assistance required by the Disabled Person or Person with Reduced Mobility. This requirement will be based entirely on the car-rier assessing the person’s need on grounds of safety and may vary from vessel to vessel and/or itinerary to itinerary. If you or anyone travelling with you has any particular conditions, Disability or Re-duced Mobility which require personal care or supervision then such personal care or supervision must be organized by you/them and at your/their expense. The vessel is unable to provide respite services, one-to-one personal care or supervision or any other form of care for physical or psychiatric or other conditions. Portuscale Cruises may refuse to carry any person who has failed to adequately notify the Company/ Portuscale Cruises of any Disabilities or needs for assistance in order for the Carrier to make an informed assessment that the person can be carried in a safe and operationally feasible manner on the grounds of safety. If you or any person travelling with you become aware between the date of booking the cruise and the date of commencement of the cruise that you/they will require special care or assistance as detailed above then you/they are asked to inform the Company/ the carrier immediately so that the carrier can make an informed assess-ment whether or not you/they can be carried in a safe and operationally feasible manner. If after careful assessment of your or any person travelling with you their specific needs and requirements, the Company or the carrier conclude that you/they cannot be carried safely and in accordance with applicable safety requirements then the Company can refuse to accept a booking or the carrier can refuse embarkation of a Disabled Person or Person with Reduced Mobility on the grounds of safety. In those circumstances you will be entitled to request that the Company or the carrier provide the reasons to you in writing within 5 working days. Some ports of call are anchorage ports, and physical conditions of a Disabled Per-son or Person with reduced mobility may preclude them from going ashore. Whee-lchairs cannot be accommodated in to tenders or other craft. Some Shore Excur-sions may not be suitable for Disabled Passengers or those with Reduced Mobility passengers must check at the time of booking. The decision will be made by the Captain of the Ship based on safety and is binding.Any person in your booking confined to a wheelchair is asked to furnish their own standard size collapsible wheelchair and must also be accompanied by a travelling companion fit and able to assist them. In order to comply with Safety of Life at Sea and other Regulations each cabin is limited to two pieces of medical and or mobility equipment to a combined total value of 2250 SDRs (approx. € 2.158,50). The Carrier can give permission in writing to allow these limits to be exceeded. The Carrier’s assessment will be based on safety and reasonableness. If you would like to bring a motorized wheelchair on board you must provide the dimensions as size limitations may apply and the ship may not be able to accommodate this request.

MEDICAL EQUIPMENTIt is your responsibility to notify the Company at the time of booking in writing if any person travelling needs to bring any medical equipment on board the ship. Full de-tails of what type of equipment this might be must be provided so that the Company can inform the carrier in order that the Carrier can ensure that the medical equipment can be carried and/or carried safely.It is important that you contact the manufacturer or supplier to ensure that any medi-cal equipment you are intending to bring on board is safe to use. It is your responsi-bility to arrange delivery to the Ship prior to departure of all medical equipment. It is your responsibility to ensure that all medical equipment is in good working order and for arranging enough equipment and supplies to last the entire voyage. The ship

does not carry any replacement and access to shore side care and equipment may be difficult and expensive. You/they must be able to operate all equipment. Portable oxygen tanks and oxygen concentrators may be used on board, provided that the Company is notified in writing at least 30 days prior to sailing and it has obtained the Carrier’s consent in writing in respect thereof. Liquid oxygen is not permitted on board.

PETS AND SERVICE DOGSPets and other animals are not allowed on board the Ship. The Carrier must agree at the time of booking or prior to embarkation, in writing, that you or anyone travelling with you can bring a recognized service dog on board the ship. Prior notification is required in order to determine whether the Carrier can accommodate the service dog. If you or anyone travelling with you has not provided this information the Carrier cannot guarantee that the assistance dog will be carried. There may be national cer-tificate requirements. It is the Passenger’s responsibility to check the requirements at each port to include embarkation, disembarkation as well the various ports of call. The service dog must provide a physical service to the passenger to qualify as an assistance dog.

SPECIAL DIETS AND REQUESTSThe Company will endeavor, but does not guarantee, to meet any special diet requi-rements or special requests which you may have. These should be advised in writing at the time of booking.Some foods may cause an allergic reaction in certain people due to intolerance of some ingredients. If you or anyone travelling with you has any known allergies, or is intolerant to any food, you/he/she is required to report it to the Maître d’hôtel as soon as convenient after boarding the ship. It is your/their responsibility to ensure that you/they actively avoid any food you/they are allergic to. The carrier will take all reasonable care if made aware in writing of any specific food or ingredient that you/they have an allergic reaction to and will assist you within reason to avoid any such food or ingredients if made aware by you/them prior to ordering such food. The Carrier is not under any obligation to prepare or provide special meals for you or anyone travelling with you.

SECURITYWeapons, ammunition, explosives, substances that are hazardous, disabling, or ille-gal, or any other article that in the opinion of the Captain of the ship shall be deemed dangerous, are strictly prohibited aboard the Ship. Such additional dangerous ar-ticles include, but are not limited to, firearms, stun guns, swords, ice picks or knives. A more comprehensive list of prohibited items is available through the carrier from the Company. Any such items shall be surrendered to the Captain at embarkation, and may be disposed of in the sole discretion of the Captain.You and everyone travelling with you hereby consents to a reasonable search being made of your/their person, Luggage or other property, and to the removal and confiscation or destruction of any object which may, in the opinion of the Captain impair the safety of the Ship, be illegal or inconvenience other passengers on board.

CHANGESShould the travel agent in question allow it, if a client booked on a certain trip wishes to change it for another or for a different date or any other change, he/she may do so but is subject to a fee. However, if the change takes place 21 days or less prior to the scheduled departure date or the service providers do not accept the change, the client will be subject to the payment of the fees and charges established under «Cancellations».If after the voyage has started the client requests any change to the agreed services for a reason not attributable to the agency (e.g. more hotel nights, flight change) the prices may not be the same as the ones published in the travel contract.

DATA PROTECTION In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, insurers etc.The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sen-sitive information that you give us such as details of disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)You are entitled to a copy of your information held by us. If you would like to see this please contact us. (We may make a small charge for providing this to you).

LAW AND JURISDICTIONAll disputes and matters howsoever arising between you and the Company shall, except as provided by law, be subject to the laws of Portugal and the Portuguese Courts shall have non-exclusive jurisdiction.

VALIDITYThis program and respective price lists are valid from 23rd November 2014 to 2nd October 2015, unless otherwise specifically mentioned on each individual price list.

GENERAL INFORMATION:

ARRIVAL AND DEPARTURE TIMESAll passengers are required to be onboard the Ship at least 90 minutes before depar-ture time.Departure and arrival times are indicated in the local time of the respective country and in accordance with the schedules of carriers at the time of printing of this pro-gram, being therefore subject to change. In trips made solely or partly on bus, the times indicated are approximate. All modes of transport are subject to delays resul-ting from technical or other reasons related with the means of transportation itself, transport companies or natural causes.

ACCOMMODATIONThe Company may give guests a different cabin from the one which they were pre-viously meant to have, provided that it is of the same or higher category. Triple and quad occupancy cabins have two lower beds and one or two high beds, respecti-vely. Single-cabin occupation is subject to an additional charge indicated in each specific case.

EXCURSIONSShore excursions and visits during the cruise are optional and the cost is not in-cluded in the package price. All tours are organized by local service providers, who are solely responsible for such tours and their conditions will apply. Tour guides and other people giving out tourism information normally speak English, French, German, Spanish and, in some cases, also Portuguese. The impossibility to reserve one, several or all excursions does not constitute grounds for cancellation of the cruise or other related services, the rules set out under «Cancellation / Cancellation Charges» applying in this case.

SPECIAL CONDITIONS FOR CHILDRENGiven the diversity of conditions applicable to children, depending on age, service provider and travelling dates, it is always recommended to ask for information on the existence of any special conditions in each specific situation.

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O u r F l e e t

Associate Member

M/V M/V M/V M/V

www.portuscalecruises.pt | [email protected] | /PortuscaleCruisesT: +351 213 463 015 | Rua Ivens, nº 44-3º 1200-227 Lisboa - PORTUGAL

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