CRS social networking presentation bridge conference_07_2010
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Transcript of CRS social networking presentation bridge conference_07_2010
Catholic Relief ServicesSocial Networking for Religious Fundraisers
Bridge Conference, July 28, 2010
In Lieu of Handouts:
Download the slides:
www.slideshare.net/lbdurington
Or e-mail me:
Why all the fuss over social networking?
What’s all the fuss about?
1. Critical Mass: most visited websites in the US:
– #2 Facebook– #4 YouTube– #8 Twitter – #13 MySpace
source: alexa.com
Facebook has just announced 500 million active daily users.
U.S. pop is 305 million!
What’s all the fuss about?
2. Viral, viral, viral
3. Online actions inspire “real world” conversations.
4. Users often self-identify as Catholic.
6. Multi-channel engagement.
7. Enhanced/interactive user experience – a conversation.
8. A way to listen.
What’s all the fuss about?
Who’s using what?
-In your personal life?-In your organization?
And the rest…
MySpace: still big in mid-west; more widely used by Hispanic US pop/bands.
LinkedIn: Great for HR; Major Gift Networking??
YouTube: Get a nonprofit channel
Foursquare and Gowalla: Location-based is next big thing
A word about niche sites (Ex: Catholic social networking sites)
• Numbers are small• Hard to maintain too many sites
consistently• Plenty of Catholics in mainstream
networks
We’re keeping an eye on them, to see which ones will have staying power.
CRS’ SOCIAL NETWORKING STRATEGY
Where we are; what we’ve done
CRS’ Social Networking Strategy
CRS’ goals of having a presence on social networking sites are:
1. Increase awareness in a new audience of online Catholics
2. Use these sites as our own news channel and drive people to our website
3. Foster deep levels of engagement
Success Story: Haiti
• Supporters’ testimonies
• Ability to correct misinformation
• Coordinated messaging/Cross-promotion
• Tell the story we want to tell directly to our audience
They helped make the ask:
Haiti: How Our Supporters Helped
They corrected others’ misperceptions:
Haiti: How Our Supporters Helped
They offered unsolicited testimonials:
Haiti: How Our Supporters Helped
Haiti: Results
Facebook fans and number of interactions
Total $ raised online = $15 million…did our Facebook presence help?
The New Rules of Engagement
Crawl…Walk…Run:•Awareness•Engagement•Conversion
Getting Started
What to consider: Who should embrace social networking/who shouldn’t
Our communities of faith ARE social networks.(And probably the oldest ones!)
• Is your audience on social media?• Is your mission controversial?• Do you have the capacity?
Getting Started
How to promote your page and get fans
• Cross promote everywhere:– newsletters, e-mail footers, direct mail
(Find us on facebook).
• Ask partners to favorite your page and return the favor.
• Request staff and volunteers to join/promote.
Getting Started
What to post/how often• DON’T create a schedule.• DO post news, stories, press…but
with a human touch• DON’T post press releases…zzzzzz• DO ask questions, poll your
audience, ask them to act.
Getting Started
CYA stuff• Create a posting policy and link to
it often.• Make sure staff who are authorized
to post understand social media and your boundaries.
• Protect your privacy.
Reasons not to start…yet
• Get your house in order• Capacity matters• It has to be genuine
TAKEAWAYS
What else can I tell you about social networking for nonprofits?
Takeaways…
• One note of a symphony• See the forest AND the trees• Go big or go home• Can’t be everywhere• Don’t panic• Be genuine• Content is key• Learn the language, but stay true
to yourself, and your mission
CRS social networking sites:
• Facebook Fan Page: http://www.facebook.com/CatholicReliefServices
• Facebook Causes (Main cause): http://apps.facebook.com/causes/1613?recruiter_id=1465928
• Twitter: http://twitter.com/catholicrelief
• YouTube: www.youtube.com/catholicrelief
Social Networking Resources:
• Nonprofit Tech 2.0 (Heather Mansfield)Best Practices Series; Webinars http://nonprofitorgs.wordpress.com/
• Nonprofit Technology NetworkNTC Conference; Webinars http://www.nten.org/
• Network For Good/Fundraising 911 Social Networking series http://www.fundraising123.org/social-networking
• HootSuiteGreat posting tool: http://hootsuite.com
Thank you!
Laura DuringtonOnline Community Manager
Catholic Relief Services
e-mail: [email protected]: 410-951-7210download slides from:
www.slideshare.net/lbdurington