CROWNWeb Training

CROWNWeb – Training

• Matt McDonoughCommunications CoordinatorNW7

• Christian CampbellStudy DirectorNW7

CROWNWeb Training

Our Agenda Today

• Curriculum

• User Feedback and Logistic Challenges

• Training Approach

• Physical Training• Quick Start Guides/Cards• LMS Web-Based Training

CROWNWeb Training

Alpha 3 Curriculum

Based on content available in Alpha 3, the training curriculum* will include:PREREQUISITESBasic Computing 101Data Security OverviewUsing the CROWNWeb LMSCommon CROWNWeb Functionality

FACILITIESAdding/Editing/Deleting FacilitiesAdding/Editing/Deleting PersonnelSearching for and Viewing PersonnelAdding/Removing PositionsManaging User Role/Scope in CROWNWeb

*subject to change and/or rearranging

PATIENTSViewing/Editing/Deleting Patient AttributesViewing/Editing/Deleting Admit Discharge InfoAdding/Viewing/Editing/Deleting Treatment Info

2728/2746Completing a 2728 FormViewing/Printing/Deleting 2728 FormsCompleting a 2746 FormViewing/Printing/Deleting 2746 Forms

EDI REPORTSGAP PATIENTS PART

CROWNWeb Training

What Users Have Told Us

• Multi-cultural audience• Facility personnel rotation• Limited Network funding• Mixed experience and knowledge of technology• Preconceived opinions of technology• Limited availability for attending training

CROWNWeb Training

Logistical Challenges

• Training required for national audience– 50 States– 4 Surrounding Territories

• Communication of Training to 5000+ providers (15,000+ personnel)

• Communication of Training to 17 networks (approximately 80 personnel)

• Communication of Training to LDO community• Communication of Training to CMS personnel• Limited window of opportunity

–Conditions for Coverage (4/2008)–Release 1 (2/2009)

CROWNWeb Training

Role-Based Training

Specialized training based on system roles:

Providers LDOs Networks CMS

Includes all applicable functionality for the User’s role.

CROWNWeb Training

Training Approaches

Channels of training offered to Networks and Facilities:

• Physical (In-Person) Training • Quick Start Guides/Cards• Learning Management System (LMS)-based Web Training

CROWNWeb Training

Physical Training

Sessions delivered across the country over a 3-month span:

Collaborative LDO training

Network “Train the Trainer” Training

Facility Training

CROWNWeb Training

Physical Training Details

• Content• All courses listed in curriculum (plus A4 content)• Hands-on opportunities for attendees• Opportunities to ask questions and get answers

• Classes and Locations• Up to169 individual classes• 46 locations nationwide (including HI and PR)• Locations chosen based on population and facility density

• Cost• No cost to attend – Attendees must cover own travel and lodging

CROWNWeb Training

• Written instruction• Subset of User Guide• Information is “chunked”:

– Modular design– Adult Learning

• Cards ideal for locating info fast• Task-based for on-the-fly use.

Quick Start Guides/Cards

CROWNWeb Training

Quick Start Card - Example

CROWNWebUser Role

ProcedureTitle

ProcedureSteps

CROWNWeb Training

LMS Training Features

• What is an LMS?

• Usage• LMS tracks usage – How often was the course taken and who took it?

• Performance• LMS Tracks how well students perform on each course

• 508 Compliance• LMS delivers training in both a Flash-based interactive manner and a

text-reader friendly manner to ensure Section 508 compliance.

CROWNWeb Training

Image of Flash Training

CROWNWeb Training

Next Call…

What to discuss?

• Single User Interface• System Infrastructure• Security• Other Items of Interest?

CROWNWeb Training

Thanks!

• Matt McDonoughmmcdonough@nw7.esrd.net

• Christian Campbellccampbell@nw7.esrd.net