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www.crowninteractive.com

enabling channelsenabling services

Who we areCrown Interactive delivers innovative, cost-effective, service aggregation solutions to the Telecom, Media and Technology-based sectors. Starting in 2005, this London-based business has gained ground-breaking expertise integrating business systems with evolving information technology. Based on the local demands of emerging markets, a new operation has been launched with its head office in Lagos, Nigeria. Our uniquely qualified and highly skilled team includes a diverse make-up of Nigerian and international technology professionals. The company is guided by our operating principles of professionalism, integrity, efficiency, innovation, and unsurpassed customer service. Crown Interactive is launching a world-class Service Aggregator platform in Nigeria using the cutting edge Infonova Business Support Systems (BSS) platform. The service offering includes comprehensive order-to-cash services for local and international service providers who are seeking to outsource their business support systems with a minimum of capital expenditure. Additionally, Crown Interactive has established a Nigerian-based products operation with exclusive distribution rights to provide highly innovative 3G data and voice Customer Premise Equipment (CPE) for individual consumers and small-to-medium businesses. Who we helpWhether you are a channel partner (such as a retail outlet) or a service provider, or even a residential customer, we can help you to see the benefits of our services and products. We can provide services and devices for telecommunications companies, ISPs, media providers, utility service providers and device manufacturers, just to mention just a few. If you have a customer base that you provide services to, our system can help you to grow your business and increase your average revenue per customer. With our help, you can increase your average revenue from your existing customer base and also increase your customer base itself in a cost effective way, which can reduce overheads and increase your efficiency. For the residential customer (as well as business users), we offer 3G data and voice equipment.

How we help solve challengesWe understand that our business customers are likely to face challenges such as how to attract new customers, how to increase average revenue per user, and how to expand your consumer base. You may be looking to offer a more-user friendly environment, and to work with other service providers and channel partners to bundle complex products. We can help you put the pieces of your puzzle together.

Building world-class systems and solutions requires expertise and experience. Let us partner with you to astound your clients, leveraging on your ideas and our experience.

We provide expert advice to ensure constantly improving efficiency, profitability and relevance. Helping you to streamline processes and strategies and keep abreast of the latest trends and standards to achieve long-term sustainability.

Some of the solutions we offer include: · Selling value added services with minimal increase on capital expenditure · Expanding your user base by enabling channels and service providers to

collaborate and bundle complex products under one umbrella and revenue share.

· Providing a pre-integrated system and fully fledged convergent solution · Making revenue assurance easier, with billing, collections, debt recovery and

fraud all handled within our system · Enabling you to respond dynamically changing per month the partners you

collaborate with and products sold· Providing triple/quadruple play for online purchasing · Responding rapidly to a changing market and to demanding customer

requirements· Delivering expert consulting and training services· Supplying 3G customer premise equipment· Raising revenue while saving money!


Our products and servicesA key component of Crown Interactive’s offering in Nigeria is our world-class Service Aggregator platform in Nigeria using the cutting edge Infonova Business Support Systems (BSS) platform. In addition, we offer further products and services, including expert consulting services, training and 3G customer premise equipment.

Crown Interactive exclusively offers Infonova’s multi-tenant OnDemand Next Generation Business Support Systems (BSS) to the Nigerian market. This platform provides easy interconnectivity between Channel Partners and Service Providers. The platform enables:

The specifics of our platformCrown Interactive brings you a simple, intuitive and highly automated system which will synchronize with existing systems or replace them.

Our platform is:· Designed to manage your entire portfolio, your customer base and business partner relationships· Tailored to Telco 1.0 and 2.0 multi-layer business models and expanded to meet the needs of ISPs and utility companies· Structured to allow service providers (Virtual Service Providers) and channel partners (virtual service operators or tenants) to have their own product management configuration, customer management, fulfilment, billing, and collections capabilities

It provides you with:· A front and back office BSS fully designed in Java as a multi-layer “multi- tenant” platform · An end-to-end order-to-cash solution for consumer, business, wholesale and white label service portfolios· Web-based applications for operators, CSRs, end customers and channel partners· Workflow management notification and end task management, reporting and analysis and WebAC framework

Easy Cross Selling / Up Selling

Increased Average Revenue per User (ARPU)

Expanded Customer Base

Introducing our multi-tenant Convergence On Demand platform for Nigeria


Managing and linking together products and servicesAbove all, our multi-tenant OnDemand Next Generation Business Support Systems (BSS) platform adds value by helping you manage and link together a variety of products and services including:

Platform and Business Management· Deal with service providers and their services in a contractual way· Empower each tenant to bundle and price services for their target

customers· Manage multiple sales channels· Use Content Management applications

Product Management· Bundle and price legacy and next generation services in consolidated

catalogues· Centralise and synchronise product information

Billing· Flexible billing of convergent content, data and voice

services· Mediation, rating, invoicing and bill formatting capabilities

Finance· Reconcile invoices and payments across substantial customer bases· Support a wide range of payment options (e.g.credit/debit card,

cash, bank transfer)

Customer Management· Improve your Customer Relationship Management· Customer Self Management provides convinience and control for

customers· Ticket Management helps you track and handle problems

Order Management· Let customers and sales representatives place orders easily online· Benefit from our fully workflow-controlled order process


Our Consulting ServicesCrown Interactive provides best practice consultants, who are subject matter experts in service management. Crown Interactive consultants maintain valuable business expertise by constantly keeping abreast of industry trends. Crown Interactive is a member of TM Forum and also of various Technology Partners Networks. These Industry relationships allow Crown Interactive consultants to deliver solutions that are fit for purpose and easily scalable.

Our Training ServicesCrown Interactive provides both corporate and individual training. Our aim is to deliver a very high standard of training to all our clients in areas including Business Analysis and Software Testing, and can work with you to design a course specifically tailored to your individual needs. Our consultants and trainers have

real life industry experience (as well as strong academic credentials); they are not just teaching from a theoretical perspective.

All our existing clients have found our courses extremely useful and practical, and their successes show that our training programmes add value to our clients and help them achieve high performance in their job.

Customer Premise EquipmentCrown Interactive is pleased to offer unique equipment that can be used for both home and office.

Crown Interactive offers great products at a great price, including:· 3G routers with in-built antenna· 3G routers with external antennas· 3G outdoor uni-directional antennas · 3G outdoor omni-directional antennas· PSTN Phones· IP Phones

Home plug options allow you to use mains-wiring to access broadband throughout your home or office. They rely on the most widely accepted group of standards for powerline networking, that is, passing computer signals through existing mains wiring.

Our Home plug devices include:· Single and multiple port ethernet adapters· Wi-Fi devices Ideal for extending poor Wi-Fi performance· A power-strip unit with 6 mains connectors and 3 internet ports


Helping you make your next moveWhy choose Crown Interactive?Crown Interactive…· Unifies, simplifies and automates critical customer service processes· Offers time-responsive and cost-effective solutions· Improves your CSR and Service Agent experience across your existing OSS and BSS systems

· Complies with regulatory policies and procedures· Uses the eTOM framework to validate the enterprise processes· Applies best practices obtained from our various projects· Highlights areas for improvement through Business Process Re-engineering

and Technology How to contact us?Contact us on [email protected] or Contact Henry at +234 (0) 7098105938

Or stop by our Lagos office:Crown Interactive4th Floor, Big Leaf HousePlot 1663 (7) Oyin Jolayemi StreetVictoria Island, LagosNigeria

Visit our website: www.crowninteractive.com

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