Crossref Support

Working with Sponsoring Affiliates

• Crossref works with around 25 Sponsoring Affiliates based all around the world representing over 2,000 publishers• ABEC is the Sponsoring Affiliate we work with in Brazil, almost 400 publishers!•We also have Sponsoring Publishers, Service Providers

Working with Sponsors

• These organisations help Crossref manage the growing number of members in terms of: • Local language support• Technical support• Billing and payments

• It gives Crossref one point of contact and helps feed back local knowledge to us

Working with Sponsors

• Crossref wants to do more with Sponsoring Affiliates:• Local LIVE events (hi!)• Webinars• Better language support (new website

coming soon)• We’d love your ideas!

Where to find help

• Help documentation: http://support.crossref.org

• CrossRef technical support: email

support@crossref.org

• Webinars:

http://www.crossref.org/01company/webinars.html

• Other questions: member@crossref.org

New Support center

support.crossref.org

• comprehensive technical documentation• create and review support tickets

Where to find help

https://support.crossref.org/hc/en-us/requests/new

Product Support

•help members register and maintain their metadata records•help everyone else discover and use metadata records •1/3 of all support tickets are related to metadata quality concerns

Staying up-to-date

Twitter: @crossref and @crossrefsupport

Blog: blog.crossref.orgCrossRef Labs: labs.crossref.org - new and

experimental tools and initiatives

Thank you!