Cross Cultural Training
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Transcript of Cross Cultural Training
![Page 1: Cross Cultural Training](https://reader034.fdocuments.us/reader034/viewer/2022042618/577cc04d1a28aba7118f9878/html5/thumbnails/1.jpg)
Human Resource Training and Individual Development
Cross-Cultural Preparation and Training
March 17, 2004
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Overview
• REMINDER: Please start reading the Covey book!
• Training issues not covered by the ISD model (i.e., special issues)– Legal issues– Cross-cultural preparation
• Webcast training programs: gTV– Managing diversity (next time)
• Help with SDL reports
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Cross-Cultural Preparation
• Cross-cultural preparation involves educating employees and their families who are to be sent to a foreign country.
• To successfully conduct business in the global market place, employees must understand the business practices and the cultural norms of different countries.
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What is Culture?
• Culture stands for the way of life of a people, the sum of their learned behavioral patterns, attitudes and material things (Edward Hall, 1959, The Silent Language)
• Culture is the collective programming of the mind, which distinguishes the members of one human group from another (Hofstede, 1980).
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• How can national cultures be described– Americans and international values– Hofstede’s cultural dimensions– Role of context, space, and time
• Why does understanding culture matter?– Does culture affect managing?– Adjustment and training of expatriates– Implications for managing people
National Culture
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• American cultural values are not widely shared with the rest of the world
• Americans are:– Informal– Questioners– Direct– Competitive– Individualistic– Dislike silence?– Value punctuality and cleanliness
• Is There a Broader Framework?
Americans and International Values
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Hofstede’s Cultural Dimensions
• Power distance• Individualism• Masculinity• Uncertainty avoidance
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Hofstede’s Dimensions By Country
Individualism/Individualism/CollectivismCollectivism
Power DistancePower Distance
Uncertainty AvoidanceUncertainty Avoidance
Masculinity/FemininityMasculinity/Femininity
CollectivisticCollectivistic IndividualisticIndividualistic
LowLow High High
LowLow High High
FeminineFeminine MasculineMasculine
ColumbiaPakistan
Venezuela
AustriaIsrael
Denmark
SingaporeHong Kong
Denmark
SwedenNorway
Denmark
AustraliaUnited StatesGreat Britain
PhilippinesMexicoIndia
GreecePortugalJapan
JapanAustriaVenezuela
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Adjusting to Foreign CultureHigh
(tend to understand and accept)
Low(tend to
be confusedand reject)
Acc
epta
nce
of C
ultu
re
Months Living in New Culture1 2 3 4 5 61 2 3 4 5 6
Optimism and excitement about
new culture
Frustration andconfusion aboutnew culture --culture shock
Understandand acceptnew culture
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Webcast Training
http://www.globalspeak.com/ExportBasic.htm
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Terminology
• Parent-country national: Employee whose country of origin is where the company has its headquarters
• Host-country national: Employee from the host country
• Third-country national: Employee who has a country of origin different from both the parent country and host country where he or she works
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Cross-Cultural Training
• Why do companies do it?• Who should receive cross-cultural
training?• When is c-c training most
important• How can knowledge about
countries’ standing on Hofstede’s dimensions aid in designing c-c training?
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Content of Training Programs
Language Training
Cultural Training
Personal and Family Life
Career Development and
Mentoring
Key Elements Needed to Prepare
Employees to Work Overseas
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International Training and Development
International Trainingand Development
Pre-DepartureOrientation and
Training
ContinuingEmployee
Development(on-site)
ReadjustmentTraining andDevelopment
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Monday
• Diversity Training• Help for SDL and PDP assignments• Read:
– Noe Chapter 10