Cross-Cultural Management in Singapore

67

Transcript of Cross-Cultural Management in Singapore

Page 1: Cross-Cultural Management in Singapore
Page 2: Cross-Cultural Management in Singapore

Country ProfileRepublic of SingaporeGovernment:Parliamentary Republic.Independence: 9 August 1965 (from Malaysian Federation)Geography:Location: Southeast Asia, islands between Malaysia and Indonesia.Area: 597 km² (230,5 sq. mi.)Climate: equatorial, a tropical rainforest climate; hot and humid. People:Population: 5.4 million Ethnic Groups: Chinese 77%, Malay 14%, Indian 8%Religions: Buddhist (Chinese), Muslim (Malays), Christian, Hindu, Sikh.

President: Tony Tan Keng Yam

Page 3: Cross-Cultural Management in Singapore
Page 4: Cross-Cultural Management in Singapore

National animal

Vanda ‘Miss Joaquim’

National flower

Page 5: Cross-Cultural Management in Singapore
Page 6: Cross-Cultural Management in Singapore

Purity and virtue

The crescent moon: a young nation on the rise

Brotherhood and the equality of man

The five stars: the nation's ideals -democracy, peace, progress, justice, equality

The National Singapore Flag

Page 7: Cross-Cultural Management in Singapore

Video about Singapore country

Page 8: Cross-Cultural Management in Singapore

National Anthem of Singapore "Majulah Singapura“(Onwards Singapore)

Page 9: Cross-Cultural Management in Singapore

Currency

1 dollar

Singapore Coins

5 cents 10 cents 20 cents 50 cents

Page 10: Cross-Cultural Management in Singapore

S$2 S$5

S$10 S$50

S$100 S$1,000

S$10,000

Singapore Dollar Notes

Page 11: Cross-Cultural Management in Singapore

The culture of Singapore• Combination of Asian and European cultures. • Influenced by Malay, South Asian, East Asian, and Eurasian cultures• Singapore has been dubbed as a country where "East meets West",

"Easy Asia" and "Garden city"

Local CultureLocal Culture

Page 12: Cross-Cultural Management in Singapore
Page 13: Cross-Cultural Management in Singapore

Culture through Food

A Kaleidoscope of Cultures

Page 14: Cross-Cultural Management in Singapore

Cultural Treasures

Armenian Church of Saint Gregory

The Illuminator

Central Fire Station

Sri Mariamman Temple Sultan Mosque

Page 15: Cross-Cultural Management in Singapore

The Fullerton Bay Hotel The Arts House

Peranakan houses

Page 16: Cross-Cultural Management in Singapore

Local Food

Page 17: Cross-Cultural Management in Singapore
Page 18: Cross-Cultural Management in Singapore
Page 19: Cross-Cultural Management in Singapore
Page 20: Cross-Cultural Management in Singapore
Page 21: Cross-Cultural Management in Singapore
Page 22: Cross-Cultural Management in Singapore

Local CostumesLocal Costumes

Page 23: Cross-Cultural Management in Singapore

Cheongsam Baju Kurung

Male

Page 24: Cross-Cultural Management in Singapore

Female

Sarong Kebaya Nyonya Kebaya

Page 25: Cross-Cultural Management in Singapore

Indian Saree Baju KurungCheongsum

Female

Page 26: Cross-Cultural Management in Singapore

LocalLocalLanguagesLanguages

Page 27: Cross-Cultural Management in Singapore

Video about local languages

Page 28: Cross-Cultural Management in Singapore

Local FestivalsLocal Festivals

Page 29: Cross-Cultural Management in Singapore
Page 30: Cross-Cultural Management in Singapore
Page 31: Cross-Cultural Management in Singapore
Page 32: Cross-Cultural Management in Singapore

Aluminum

Coconut

Rubber

Home Electronics

Electrical Machine

Page 33: Cross-Cultural Management in Singapore

Electronic equipment 30.5% Oil 16.8%

Organic chemicals 4.5%

Machines, engines, pumps 13.2%

Plastics 4%

Singapore’s Top 10 Exports

Page 34: Cross-Cultural Management in Singapore

Medical, technical equipment 3.9% Gems, precious metals 2.7%

Pharmaceuticals 1.7% Aircraft, spacecraft 1.4% Books, newspapers, pictures 1.4%

Page 35: Cross-Cultural Management in Singapore

Singapore’s Top 10 Imports

Oil 31% Electronic equipment 25.1% Machines, engines, pumps 12.9%

Medical, technical equipment 2.9% Gems, precious metals 2.7%

Page 36: Cross-Cultural Management in Singapore

Aircraft, spacecraft 1.7%

Vehicles 1.6% Iron or steel products 1.3%

Plastics 2.1% Organic chemicals 2%

Page 37: Cross-Cultural Management in Singapore

Tip 1• Singapore is probably

– The most heavily Western-influenced of all the major Asian economies – Presents a sometimes confusing mix of solidly traditional Asian values

and ultra modern business techniques.

10 Tips in Doing Business 10 Tips in Doing Business in Singaporein Singapore

Page 38: Cross-Cultural Management in Singapore

Tip 2• Singapore

– An eclectic mix of ethnic Chinese, Malays, Indians and global expatriates – Difficult to categories.

• E.g. What is true of the ethnic Chinese approach may be very different in an Indian-oriented company or the regional headquarters of a major MNC.

Page 39: Cross-Cultural Management in Singapore

Tip 3• Business structures

– Tend towards the hierarchical with decisions made – At the top by senior management – Being cascaded down the chain.

Page 40: Cross-Cultural Management in Singapore

Tip 4• Unusual for people to display open disagreement with a decision made. • Any debate would be held in private.

Page 41: Cross-Cultural Management in Singapore

Tip 5• Ensure that people of a similar status deal with senior people. • Do not show disrespect by expecting them to deal with

younger, more junior colleagues.

Page 42: Cross-Cultural Management in Singapore

Tip 6• Age is respected and managers tend to be older. • Age brings automatic respect • More difficult for younger people to interface as equals at

senior management level.

Page 43: Cross-Cultural Management in Singapore

Tip 7• Managers expect and receive respect.• Holistic interest in the all-round well being of subordinates.

Page 44: Cross-Cultural Management in Singapore

Tip 8• Performance determines promotion within an organization• Except within family firms where family bonds are strongly felt.

Page 45: Cross-Cultural Management in Singapore

Tip 9• Harmony is sought in meeting situations • Everything should be done to promote and

maintain that harmony.

Page 46: Cross-Cultural Management in Singapore

Tip 10• Remember the importance of safeguarding 'face'. • Relationships are the key in Singapore • Relationships become difficult if people have lost face.

Page 47: Cross-Cultural Management in Singapore

• Intense competition and a small domestic marketo a relatively small domestic market compared to other Asian countries. o difficult to find unexplored niches in the market – especially in the

service industries.

Challenges in Doing Business Challenges in Doing Business

Page 48: Cross-Cultural Management in Singapore

• Singapore is culturally diverseo a melting pot of multicultural, ethnic and religious backgrounds.o a good opportunity for businessman

to market products and services to a diverse consumer group research urban trends for the rest of Asia.

Page 49: Cross-Cultural Management in Singapore

• The cost of day-to-day operations can be high o Attracting and retaining skilled labour can be costly due to

the tight labour market. o Prime office space is limited and rental prices remain high.

Page 50: Cross-Cultural Management in Singapore

• Robust infrastructure and serviceso Singapore has excellent infrastructure for transport and communications. o easily accessible and serviced for the entire market. o a very low crime rate, making it a safe place to do business.

Page 51: Cross-Cultural Management in Singapore

• Strong intellectual property lawso Regarded as having the strongest intellectual property (IP)

protections in the world – a major benefit to business.

Page 52: Cross-Cultural Management in Singapore

• Open and competitive as a free marketo an open border and transparent approach to both local and foreign

businesses. o As a regional business centre, it offers pro-business incentives,

such as low corporate taxation and assistance on resources and facilities.

Page 53: Cross-Cultural Management in Singapore

• Singapore is a key regional hub o used as the entry point to Asia o a large number of businesses have a presence in Singapore

ANZ, BHP Billiton, Rio Tinto, Lend Lease Asia, Leighton and Toll Holdings.

Page 54: Cross-Cultural Management in Singapore

• Build up your Singapore business networko a number of trade and business associations to help build your

industry network in Singapore. o include International Enterprise (IE) Singapore, SPRING Singapore,

and the Singapore Business Federation.

Page 55: Cross-Cultural Management in Singapore

Differences Differences in Thai Culture and Singaporein Thai Culture and Singapore

Hello

สวสัดี

Page 56: Cross-Cultural Management in Singapore

Aesthetic

White color

Death, mourning Purity

Page 57: Cross-Cultural Management in Singapore

BuddhismConfucianism

Belief

Page 58: Cross-Cultural Management in Singapore

LatePunctual

Approach to Time

Page 59: Cross-Cultural Management in Singapore

Applying Cross-Cultural Management Applying Cross-Cultural Management Concepts in SingaporeConcepts in Singapore

Adaptation: focuses on the interaction between people from different cultural

Page 60: Cross-Cultural Management in Singapore

Approach to Time and Priorities

Punctual for business situationsIf you late, you must call to them for let them know

Page 61: Cross-Cultural Management in Singapore

Must closely watch the facial expressions and body language of people you work with.

Avoid giving flower , its symbolize of sickness and burying

Page 62: Cross-Cultural Management in Singapore

• Don’t sit with your legs crossed which bend one knee to place a ankle when the meeting

• Present and receive the name card before meeting with both hands.

Page 63: Cross-Cultural Management in Singapore

• Never use the left hand to present or receive things, eating, and shake hand with Muslim people

Cross cultural sensitivity is essential and you must avoid exposing or potentially embarrassing anyone in public

Page 64: Cross-Cultural Management in Singapore

ConclusionConclusion

•Formal and strict rules of protocol•The group more important than the individual. •To keep others from losing face•Much communication will be non-verbal •The best place for doing business

Page 65: Cross-Cultural Management in Singapore

QuizQuiz1. Do you remember some Singlish words ?

2. Do you remember some interesting tourist attraction in Singapore?

3. What are the meaning of color and symbol on the flag ?

4. What is the meaning of “Majulah Singapura” (Name of National Anthem of Singapore) ? a. Onwards Singapore b. Go on Singapore c. On the way of Singapore

5. In which is the Independence year from Malaysian Federation of Singapore ?

a. 1865 b.1989 c. 1965 d. 1919

lah, aiyoh, siao, sian, wah lau eh

Page 66: Cross-Cultural Management in Singapore

1. . 2. .3. . 4. .5. .6. Which country is the north of Singapore?

a. Malaysia b. Philippines c. Indonesia 7. Which of the following is not an official

language of Singapore?a. Chinese b. English c. Takalog d. Tami

8. What is name of this food?

9. What is the symbol of Singapore ?

10. How many population are there in Singapore?a. 4.5 M. b. 5.4 M. c. 3.9 M.

Laksa

Merlion

Page 67: Cross-Cultural Management in Singapore

Purity and virtue

The crescent moon: a young nation on the rise

Brotherhood and the equality of man

The five stars: the nation's ideals -democracy, peace, progress, justice, equality