Cross-Cultural Management in Singapore
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Transcript of Cross-Cultural Management in Singapore
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Country ProfileRepublic of SingaporeGovernment:Parliamentary Republic.Independence: 9 August 1965 (from Malaysian Federation)Geography:Location: Southeast Asia, islands between Malaysia and Indonesia.Area: 597 km² (230,5 sq. mi.)Climate: equatorial, a tropical rainforest climate; hot and humid. People:Population: 5.4 million Ethnic Groups: Chinese 77%, Malay 14%, Indian 8%Religions: Buddhist (Chinese), Muslim (Malays), Christian, Hindu, Sikh.
President: Tony Tan Keng Yam
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National animal
Vanda ‘Miss Joaquim’
National flower
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Purity and virtue
The crescent moon: a young nation on the rise
Brotherhood and the equality of man
The five stars: the nation's ideals -democracy, peace, progress, justice, equality
The National Singapore Flag
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Video about Singapore country
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National Anthem of Singapore "Majulah Singapura“(Onwards Singapore)
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Currency
1 dollar
Singapore Coins
5 cents 10 cents 20 cents 50 cents
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S$2 S$5
S$10 S$50
S$100 S$1,000
S$10,000
Singapore Dollar Notes
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The culture of Singapore• Combination of Asian and European cultures. • Influenced by Malay, South Asian, East Asian, and Eurasian cultures• Singapore has been dubbed as a country where "East meets West",
"Easy Asia" and "Garden city"
Local CultureLocal Culture
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Culture through Food
A Kaleidoscope of Cultures
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Cultural Treasures
Armenian Church of Saint Gregory
The Illuminator
Central Fire Station
Sri Mariamman Temple Sultan Mosque
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The Fullerton Bay Hotel The Arts House
Peranakan houses
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Local Food
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Local CostumesLocal Costumes
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Cheongsam Baju Kurung
Male
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Female
Sarong Kebaya Nyonya Kebaya
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Indian Saree Baju KurungCheongsum
Female
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LocalLocalLanguagesLanguages
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Video about local languages
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Local FestivalsLocal Festivals
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Aluminum
Coconut
Rubber
Home Electronics
Electrical Machine
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Electronic equipment 30.5% Oil 16.8%
Organic chemicals 4.5%
Machines, engines, pumps 13.2%
Plastics 4%
Singapore’s Top 10 Exports
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Medical, technical equipment 3.9% Gems, precious metals 2.7%
Pharmaceuticals 1.7% Aircraft, spacecraft 1.4% Books, newspapers, pictures 1.4%
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Singapore’s Top 10 Imports
Oil 31% Electronic equipment 25.1% Machines, engines, pumps 12.9%
Medical, technical equipment 2.9% Gems, precious metals 2.7%
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Aircraft, spacecraft 1.7%
Vehicles 1.6% Iron or steel products 1.3%
Plastics 2.1% Organic chemicals 2%
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Tip 1• Singapore is probably
– The most heavily Western-influenced of all the major Asian economies – Presents a sometimes confusing mix of solidly traditional Asian values
and ultra modern business techniques.
10 Tips in Doing Business 10 Tips in Doing Business in Singaporein Singapore
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Tip 2• Singapore
– An eclectic mix of ethnic Chinese, Malays, Indians and global expatriates – Difficult to categories.
• E.g. What is true of the ethnic Chinese approach may be very different in an Indian-oriented company or the regional headquarters of a major MNC.
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Tip 3• Business structures
– Tend towards the hierarchical with decisions made – At the top by senior management – Being cascaded down the chain.
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Tip 4• Unusual for people to display open disagreement with a decision made. • Any debate would be held in private.
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Tip 5• Ensure that people of a similar status deal with senior people. • Do not show disrespect by expecting them to deal with
younger, more junior colleagues.
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Tip 6• Age is respected and managers tend to be older. • Age brings automatic respect • More difficult for younger people to interface as equals at
senior management level.
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Tip 7• Managers expect and receive respect.• Holistic interest in the all-round well being of subordinates.
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Tip 8• Performance determines promotion within an organization• Except within family firms where family bonds are strongly felt.
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Tip 9• Harmony is sought in meeting situations • Everything should be done to promote and
maintain that harmony.
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Tip 10• Remember the importance of safeguarding 'face'. • Relationships are the key in Singapore • Relationships become difficult if people have lost face.
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• Intense competition and a small domestic marketo a relatively small domestic market compared to other Asian countries. o difficult to find unexplored niches in the market – especially in the
service industries.
Challenges in Doing Business Challenges in Doing Business
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• Singapore is culturally diverseo a melting pot of multicultural, ethnic and religious backgrounds.o a good opportunity for businessman
to market products and services to a diverse consumer group research urban trends for the rest of Asia.
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• The cost of day-to-day operations can be high o Attracting and retaining skilled labour can be costly due to
the tight labour market. o Prime office space is limited and rental prices remain high.
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• Robust infrastructure and serviceso Singapore has excellent infrastructure for transport and communications. o easily accessible and serviced for the entire market. o a very low crime rate, making it a safe place to do business.
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• Strong intellectual property lawso Regarded as having the strongest intellectual property (IP)
protections in the world – a major benefit to business.
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• Open and competitive as a free marketo an open border and transparent approach to both local and foreign
businesses. o As a regional business centre, it offers pro-business incentives,
such as low corporate taxation and assistance on resources and facilities.
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• Singapore is a key regional hub o used as the entry point to Asia o a large number of businesses have a presence in Singapore
ANZ, BHP Billiton, Rio Tinto, Lend Lease Asia, Leighton and Toll Holdings.
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• Build up your Singapore business networko a number of trade and business associations to help build your
industry network in Singapore. o include International Enterprise (IE) Singapore, SPRING Singapore,
and the Singapore Business Federation.
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Differences Differences in Thai Culture and Singaporein Thai Culture and Singapore
Hello
สวสัดี
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Aesthetic
White color
Death, mourning Purity
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BuddhismConfucianism
Belief
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LatePunctual
Approach to Time
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Applying Cross-Cultural Management Applying Cross-Cultural Management Concepts in SingaporeConcepts in Singapore
Adaptation: focuses on the interaction between people from different cultural
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Approach to Time and Priorities
Punctual for business situationsIf you late, you must call to them for let them know
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Must closely watch the facial expressions and body language of people you work with.
Avoid giving flower , its symbolize of sickness and burying
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• Don’t sit with your legs crossed which bend one knee to place a ankle when the meeting
• Present and receive the name card before meeting with both hands.
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• Never use the left hand to present or receive things, eating, and shake hand with Muslim people
Cross cultural sensitivity is essential and you must avoid exposing or potentially embarrassing anyone in public
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ConclusionConclusion
•Formal and strict rules of protocol•The group more important than the individual. •To keep others from losing face•Much communication will be non-verbal •The best place for doing business
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QuizQuiz1. Do you remember some Singlish words ?
2. Do you remember some interesting tourist attraction in Singapore?
3. What are the meaning of color and symbol on the flag ?
4. What is the meaning of “Majulah Singapura” (Name of National Anthem of Singapore) ? a. Onwards Singapore b. Go on Singapore c. On the way of Singapore
5. In which is the Independence year from Malaysian Federation of Singapore ?
a. 1865 b.1989 c. 1965 d. 1919
lah, aiyoh, siao, sian, wah lau eh
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1. . 2. .3. . 4. .5. .6. Which country is the north of Singapore?
a. Malaysia b. Philippines c. Indonesia 7. Which of the following is not an official
language of Singapore?a. Chinese b. English c. Takalog d. Tami
8. What is name of this food?
9. What is the symbol of Singapore ?
10. How many population are there in Singapore?a. 4.5 M. b. 5.4 M. c. 3.9 M.
Laksa
Merlion
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Purity and virtue
The crescent moon: a young nation on the rise
Brotherhood and the equality of man
The five stars: the nation's ideals -democracy, peace, progress, justice, equality