Cross-Cultural Issues in Strategic HRM

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Cross-Cultural Issuesin Strategic HRM.


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What is Culture?

The way in which each of us is programmed

to behave in the environment.

Culture s like an icebergs.


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Above the surface area include:-

Overt behaviors: How people -

Dress

Eat

Walk

Talk

Relate to one anotherConduct themselves during public

ceremonies such as weddings or funerals.


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Below the Surface area include :-

How we encode and retrieve informationWhat is justice?Music?Proper parenting?Beauty or ugliness? What meaning is attached to "teaching"

stories?What does being well educated mean?What constitutes status?


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How many cultures are there?

Thousands. Within any given nation there

are many sub-cultures, and within many

nations there are even completely

independent cultures. There are a few

hundred nation states in the world, multiply

that by at least 10. Some people even

believe every family has its own culture,after all, have you ever known two families

that are alike in their roles and customs?


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How does language affect

relationships?

Language differences exist within eachculture as well as across cultural

boundaries.

Its important to always keep a note onHow we Communicate.

Make an effort to help others understand

us better.Ask others for clarification when were

listening and understanding their language


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How many Cultures are there?


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INDIANS

Happy go merry people.

Future Centered.

Poor Decision Making.Too Emotional.

Good Communication Skills.

Smart Workers.Adaptable.


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Americans

Poor in communication.Respect Knowledgeable and talented

Person.Very good Business Negotiators.Individualistic Personality.Loud, Rude and Straight Forward.DominatingKnow how to say NO


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Germans

Good in Technology.

Good in Arms and Equipments.


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How to Select the right expatriate?

Selection process should fall into thedomain of well-informed interculturaltrainer or HR Professional.

Often Top Management that decideswho to send.

They choose the most technically

competent candidates.


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Cont..

The obvious direct costs of failuresuch as overseas compensation,allowances and repatriation are

high.But The real costs are the indirect

costs such as damaged

relationships with the host-countrygovernment, with localorganizations and with directcustomers and the potential loss of

product market share.


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Reasons of Expatriate failure

The spouse's inability to adjust.

The employee's inability to adjust.

The employee's personal oremotional immaturity.

Other family problems.


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Variables affecting expatriate

success.

Technical competence on the job.

Relational abilities.

Environmental variables.

Family situation.


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Employee selection criteria

Self-orientation

Others-orientation

Perceptual-orientation.


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Self-orientation

Stress-reduction skills

Reinforcement substition

Technical competence

The ability to deal with alienation andisolation.


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Others-orientation

Relationship skills

Language skills

Understanding importance of nonverbalcommunication

Respect and empathy for others.


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Perceptual-orientation

High tolerance for ambiguity, beingnonjudgmental

Being open-minded

Able to make correct assumptions about

the reasons or causes of HCN behavior.


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Interviewing the family

Level of marital stability.Responsibilities for aging parents.Existence of learning disabilities in a child.

Behavioral problems in teenagers.Emotional stability of family members.Strength of family ties to the community

or to other family members not goingoverseas.

Strength of children's attachment toextracurricular activities.


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Steps for HR

Make a note of Relational skills andabilities required for the job as well astechnical skills needed.

HR needs to familiarize itself with thetarget country, its pitfalls andopportunities.

Research compensation levels for the

target countryDefine the position requirements and

develop selection criteria It is important to establish a

repatriation program.


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Reality is only an opinion--yoursand everyone else's. Your specialreality is formed in the cultural

environment in which you wereborn, raised, and spent most ofyour life. Your reality will never

completely match someoneelse's. Find commonality, andwork from there.


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Thank you !!

By

Geetika Khulbe

Neha Bolakani

Harpreer Kaur

Cross-Cultural Issues in Strategic HRM

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