INTERMEDIATE PRESENTATION OF CRM

CRM

Group Members :

Jiddu J PradeepRejy M SSarathkumar. JSreekumar.N

Customer Relationship Management

Coordinator : Smt. HaripriyaProject Guide : Sri. Ansar H

Existing System

Existing CRM consist of customer and service

management with general reporting only.

It cannot be used as an all in one application for an

authorized service center

Proposed System

Proposed system is a combination of customer

and service management with Accessories stock

management.

Also staff details and allocations are managed in an

effective manner.

Overall it can be used as a complete service centre

management software.

SPECIFIC REQUIREMENTS

Hardware Specifications

Software Specifications

Processor: P4 or Later

RAM: 512 MB or more

Hard drive: 340 MB or more free space

Operating System: Windows XP or advanced

Database: Microsoft SQL server

Platform: .NET 3.5 using C#

Browser: Internet explorer 7, Firefox, Chrome

Abstract

The project CRM aims in developing a windows

application capable of executing the routine jobs as well as

data management like a multi purpose equipment.

The project will manage

the customer information and records

service details of the computers

computer spare parts

stock management

billing options and complete report management.

…abstract

The system will be developed using the .NET

Technology in Visual Studio 2008 or later with MS SQL as

its backend thereby providing a secure and efficient

database management.

MODULE DETAILS

Admin Module

Create and edit Users

Manage Application Settings

Manage Stock Details

Customer Module

Register a new customer

Manage customer details

Service Module

New service registration

Service personnel allocation

After-service report entry

Report Module

Daily report

Monthly report

Annually report

Accounting reports

SYSTEM ANALYSIS AND DESIGN

DATA FLOW DIAGRAM

DATA FLOW DIAGRAM

The data flow diagram is a way of expressing system requirements in a graphical form .This led to the modular design. A DFD is also known as bubble sort has the purpose of clarifying system requirements and identifying system requirements and identifying major transformation that will become program in the system design.

Level 0 DFD

User CRM End User

CRM

A. Staff Details

B. Product Details

Login Success

Level 1 DFDAdmin Level

Admin

Login Process

AccountTB

Passw

ord

User N

ame

StaffTB

ProductTB

CRMLogin Success

Level 1 DFD

User

Login Process

AccountTB

Passw

ord

User N

ame

A. Service Management

B. Report Generation

User Level (Staff)

ServiceRegisterTB

A. Staff Details

Level 2 DFD

Admin Level

Admin

A.3. Update Staff

A.1. Add Staff

A.2. Delete Staff

StaffTB

Staff Details

Sname, SA

ddress

Sid, SAge, Salary

B. Product Details

Admin

B.3. Update Product

B.1. Add Product

B.2. Delete Product

ProductTB

Product Details

Pid, PNam

e

Pqty, Pdiscount

ProductTypeTB

Pid

, Category

A. Service Management

User

A.3. After Service Report

Entry

A.1. Add New Registration

A.2. Service Personal

Allocation

ServiceRegisterTB

Cnam

e, CA

ddress

Cid, C

DO

purchase,

Service Management

Level 2 DFD

User Level

User B. Report Generation

Report Generation

B.3. Annually Report

B.2. Monthly Report

B.1. Daily Report

ServiceRegisterTB

ENTITY RELATIONSHIP DIAGRAM

Entity

Entity

Entity

Exactly 1 (Mandatory One)

1 or more (Mandatory Many)

0 or more (Optional Many)

Entity 0 or 1 (Optional One)

Interpretation

Admin

Staff

ProductsProduct

Type

Service Register

Reports

CRM

0

0

Creating Staff Details [1:M]

[1:M]

Products Management

Service Management

[1:1]

Assign Category[M:M]

[1:M]

Generate Reports

[1:M]

SCREEN SHOTS….

Login Form

Home Page

Add User Form

View User Page

Add Product Details Form

Component Billing Form

Change Password Form

New Service Registration Form

Service Registration Allocation Form

After Service Report Form

Master Page Form

Thank you…