CRM / Loyalty Marketing Expertsyou should be stalking on

Twitter

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Follow the BestWant to improve customer loyalty and experiences at your business? Then take advice from these CRM and Loyalty Marketing experts, 140 characters at a time. Follow them on Twitter and get more out of the worldwide web than simply cat videos and pictures of pizza.*

*We fully support the cat/pizza lifestyle which is why we all wear this sweater around the office.

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Things You’ll Learn From These Experts (assuming you pay attention to their tweets)

- How to improve the in-store customer experience

- How to turn every customer into a loyal customer

- The best tools for driving repeat customers

- Marketing to millennials in a way that doesn’t suck

- Putting a value on brand loyalty

- The best tricks for keeping your social accounts entertaining

- Using data to drive sales - Marketing is both an art

and a science

Andrea Arabia@a_arabia

Loyalty marketing with a mobile wallet focus. Worked on NBA, Colgate-Palmolive & UPS.

Atlanta, GA

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Sallie Burnett@sallieburnett

Founder and president of Customer Insight Group, expert in relationship marketing and customer communication.

Colorado, USA

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Joe Bush@ChatShopJoe

Director & co-founder at the @ChatShop, focused on transforming the online customer communication experience.

London, England

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Dave Canty@Tremdave

VP Global Loyalty Programs at InterContinental Hotels Group, former Director of Loyalty & Partnership Marketing at Jet Blue.

Atlanta, GA

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Dave Clements@DaveClements2

20+ years experience in retail in customer strategy, marketing, loyalty, e-commerce & customer insight.

London, England

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Emily Collins@ecollins31

Forrester loyalty analyst covering customer loyalty strategy, trends and analytics.

Boston, MA

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Steve Curtin@enthused

Author of Delight Your Customers. Fan of exceptional customer service.

Denver, CO

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Noah Fleming@noahfleming

Author of Evergreen and President at Fleming Consulting & Co. Creates long-term, sustainable customer relationships.

Kingsville, Ontario

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Paul Greenberg@pgreenbe

CRM and SCRM author, consultant, speaker. James Beard Award for Writing and Literature.

Washington, D.C.

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Zach Goldstein@ZGoldstein

Entrepreneur & CEO/founder at @ThanxInc.

San Francisco, CA

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William Harris@wmharris101

VP of Marketing for @Dollarhobbyz. Expert in growth hacking, startups, content marketing, social media and e-commerce.

St. Paul, MN

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Brian Honigman@BrianHonigman

Content Marketing & Social Media Consultant, CEO of Honigman Media, Contributor at Forbes, WSJ, Entrepreneur, Next Web.

Brooklyn, NY

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Shep Hyken@Hyken

Customer service and experience expert. NYT bestselling author, keynote speaker.

St. Louis, MO

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Mark Johnson@MJohnsonLoyalty

President and CEO of Loyalty 360.

Cincinnati, OH

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Robert Keay@ethosbob

Author of Value Moments, co-founder & chairman of The International Customer Service Institute.

Dubai / UK

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Asif Khan@AsifRKhan

President of Location Based Marketing Association & co-host of This Week In Location Based Marketing podcast.

Toronto, Canada

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Barry Kirk@barrykirk

VP of Loyalty Strategy at Martiz.

St. Louis, MO

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Logan LaHive@loganlahive

Making businesses personal as the founder/CEO of @bellycard.

Chicago, IL

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Debbie Laskey@DebbieLaskeyMBA

Marketing & brand strategist focused on digital storytelling, leadership, customer experiences, employee engagement and social media.

Los Angeles, CA

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Peter Lavers@PeterLavers

SAP Top 60 Customer Experience influencers, Huffington Post Top 100 Customer Service professionals.

London, England

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Peter Leech@Peter_Leech

Consultant at The Partnering Group, CMO of ecommerce retailers.

Seattle, WA

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Harley Manning@hmanning

Founder of Forrester’s customer research practice, co-author of Outside In: The Power of Putting Customers at the Center of Your Business.

Cambridge, MA

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Rob Markey@rgmarkey

Bain partner, customer and employee loyalty fanatic, co-author of The Ultimate Question 2.0.

New York, NY

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Tamara McCleary@TamaraMcCleary

Creator of #RelationShift, Top 50 Social Influencers of 2015.

Boulder, CO

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Stephanie Miles@STMiles

Senior editor for Street Fight, contributor to The Local Merchant Report 2015, writer for @getapp and AmEx OPEN.

Sacramento, CA

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Brian Parsley@brianparsley

Public speaker teaching business strategies & customer loyalty experiences.

Charlotte, NC

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Neil Patel@neilpatel

Digital marketing expert, columnist for Forbes, Inc, Entrepreneur, Huffington Post & more. Founded KISSmetrics, Crazy Egg, QuickSprout & Hellobar.

Seattle, WA

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Bryan Pearson@Pearson4loyalty

President of Loyalty One, Forbes contributor, author of The Loyalty Leap.

Toronto, ON

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Nancy Porte@nporte

VP of Customer Experience at Verint. Named in the “2014 Top 50 Most Active Influencers in #CX – Customer Experience” by MindTouch.

Dulles, VA

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Erin Raese@erinraese

SVP Business Development, Customer Loyalty at Aimia Inc.

Chicago, IL

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Tammy Rechtin@trechtin

Customer experience, loyalty and retention specialist, Director of sales at Medallia.

Chicago, IL

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David Rosen@drosen85

Loyalty marketing expert at TIBCO Software and Loyalty Lab.

San Francisco, CA

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Dharmesh Shah@dharmesh

Founder/CTO at HubSpot, inbound marketing and startup blogger at OnStartups.com

Boston, MA

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Micah Solomon@micahsolomon

Customer service keynote speaker, customer experience consultant, author. Contributor to Forbes.

Seattle, WA

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Greg Sterling@gsterling

Analyst covering the convergence of online and offline, VP of Strategy & Insights for the Local Search Association.

San Francisco, CA

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Danny Sullivan@dannysullivan

Founding editor @Marketingland & @SEngineland covers Google, Facebook, Twitter, SEO & SEM.

Newport Beach, CA

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Maria Winans@MariaWinans

CMO, IBM Commerce, Mobile & Social.

Cary, North Carolina

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Jeff Zidell@jeffzidell

SVP Hyatt Gold Passport, customer loyalty evangelist.

Chicago, IL

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