Critical Situation Management, Inc.

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Critical Situation Management, Inc. Automating Response Processes with 4command

description

Critical Situation Management, Inc. Automating Response Processes with 4 command ™. 4 command ™ Event Management System. What is Knowledge Management?. Intelligent delivery of organizational knowledge Provides ready access to details as needed Requires only minimal program knowledge - PowerPoint PPT Presentation

Transcript of Critical Situation Management, Inc.

Page 1: Critical Situation Management, Inc.

Critical Situation Management, Inc.

Automating Response Processes

with 4command™

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4command™ Event Management System

INPUT

Knowledge BasesStorm EventNetwork EventBlackoutSubstation EventLoad SheddingGas EventSecurity EventMutual AssistanceInjury or Fatality

System IntegrationOMS SystemStorm Assessment ToolSecurity SystemsWeather DataLightning StrikesDisplays & Tasking

Database ConnectivityResource ListsNotification ListsSystem DrawingsProceduresChecklistsTemplates

4command™ Expert System

OUTPUT

Instant Response GuidanceIndividual activity assignmentTotal team coordinationCommon tactical platformCompletion trackingScenario-driven

Tracking & Documentation Incident logTime stamped actions Status trackingPost emergency analysisEvent reporting

Computer Based TrainingSimulated training exercisesSelf-directed learningFull documentationGap analysis & recording

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Cues Guide and Direct the Response

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Status Boards Track and Trigger Responses

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Checklists detail actions, access to resources,

progress & status

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Electronic resources available with a mouse

click

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White Boards for individuals, groups, entire

team

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Integration with other data systems

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Spreadsheets facilitate Knowledge Base

maintenance

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What is Knowledge Management?

Intelligent delivery of organizational knowledge

Provides ready access to details as needed

Requires only minimal program knowledge

Enables consistent “best practice” performance

Institutionalizes expert knowledge & experience

Implements “directed” response processes10

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Why Automate?

Multiple policies, plans, procedures, checklists

Access to resources: guides, templates, websites

Consistent approach, process, implementation

Ability to track response status and progress

Effective sharing of critical information

Complete documentation and learning

Personnel turnover, inexperience, training

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Configuration & Deployment

CSM consultants configure Knowledge Bases

Experienced utility managers guide project

Workshops evaluate & document processes

Utility personnel manage Knowledge Bases

Subscription provides maintenance / support

Lessons learned and upgrades incorporated

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Advanced Event Management capabilities for the 21st Century

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Critical Situation Management Inc.

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