Critical role of effective audits in facilitating ...
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CRITICAL ROLE OF EFFECTIVE AUDITS IN FACILITIATING
ACCREDITATION READINESS
Beatrice van der Puije, Ghana
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STRENGTHENING LABORATORY MANAGEMENT TOWARDACCREDITATION
The revolution in LQMS implementation
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5138 laboratory
personnel
trained
1333
laboratories
enrolled
52 countries
SLMTA
Data & Image: Dr. Katy Yao, CDC
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WHO-AFRO STEPWISE LABORATORY (QUALITY)IMPROVEMENT PROCESS TOWARDS ACCREDITATION (SLIPTA)
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ULTIMATE OUTCOME:
ACCREDITATION
92 SLMTA Laboratories
Accredited to Date
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WHAT DOES IT TAKE TO GET A LABORATORY ACCREDITATION READY?
Resources
Training/ capacity
building on standards,
LQMS
Expert support &
mentoring
Commitment from
management & staff
Strong audit
program
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AUDIT PROGRAMS
Internal
External
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Adherence to requirements
(compliance to standards)
Actual and potential areas of
error and/or weakness to
address
LQMS competency
Verification of
implementation
External Audits
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EXTERNAL AUDITS : VERIFICATION
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EXTERNAL AUDITS : VERIFICATION
ESTABLISHMENT &
COMPLIANCE
Have you implemented system as documented?
Are you maintaining system?
Are you complying with system?
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WHAT DO EXTERNAL AUDITS REPRESENT FOR LABS
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We’ve got it!
We know what we are doing!
We CAN get Accredited!
WHAT DO EXTERNAL AUDITS REPRESENT FOR LABS
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KEY COMPONENTS TO ENSURE AUDITS DELIVER
Audit Process
Tools
Auditors
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SLIPTA AUDITS
Ultimate validation for many SLMTA Labs
Benchmark for labs assessing accreditation readiness
Deciding factor for moving forward to seek accreditation.
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SLIPTA AUDIT OBJECTIVES
Evaluate and recognize the progress of QMS implementation & recommend for ISO accreditation
TARGET: 250 accredited Labs by 2020
Provide feedback and guidance to address the requirements of QMS based on ISO 15189:2012 Standards
Mentor SLIPTA Auditor trainees for certification purpose
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ARE SLIPTA AUDITS DELIVERING?
Surveyed 8 Laboratories who have gone through SLMTA program, SLIPTA process and have either:
Attained international accreditation
Undergone assessment pre-check
Have had more than one SLIPTA Audit
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How important were SLIPTA Audits in your preparation towards accreditation?
Very Important Important Not important
7
1
0
❶
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How important were SLIPTA Audits in your preparation towards accreditation?
Ensuring system is ISO compliant
Independent assessment of Labs LQMS implementation process
Check on knowledge and capacity of lab management and staff: do we know what we are doing?
Guidance on LQMS implementation process: are we doing it right?
❶
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Were outcomes of SLIPTA Audits THE deciding factor in decision to seek accreditation?
Yes No
6
2
❷
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Were outcomes of SLIPTA Audits THE deciding factor in decision to seek accreditation?
Deciding factor for upper management support.
Gave management and staff of Lab approval and confidence to move forward with process
❷
Yes No
6
2
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Were outcomes of SLIPTA Audits THE deciding factor in decision to seek accreditation?
Already committed to accreditation
Proceeded despite outcomes from SLIPTA Audit
❷
Yes No
6
2
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Had SLIPTA Audits been effective at assessing readiness for accreditation?
Yes No
4 4
❸
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Had SLIPTA Audits been effective at assessing readiness for accreditation?
Had accurately determined accreditation preparedness
Addressing findings from SLIPTA assessment alone was enough to have system accreditation ready.
Yes No
4 4
❸
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Had SLIPTA Audits been effective at assessing readiness for accreditation?
Under-estimated
accreditation readiness
Over-estimated
accreditation readiness
Did not address some
crucial elements for
accreditation
❸
Yes No
4 4
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FEEDBACK FROM LABS: SLIPTA PROCESS
More time (days) to conduct Audits
Audit team contain technical
expertise for each discipline.
Guidance/technical support for
labs moving forward with
accreditation process
❹
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FEEDBACK FROM LABS: CHECKLIST
Checklist very documentation
biased.
Checklist does not adequately
address discipline specific
requirements
❹
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FEEDBACK FROM LABS: SLIPTA AUDITORS
Standardized audit
practice.
Standardized interpretation
of standard
Auditors experienced in
LQMS
Ethics and professionalism
❹
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SLIPTA Audits are vital bridge between LQMS implementation and accreditation.
Provide VALIDATION and CONFIDENCE to decide to move forward with accreditation process
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Need to review and where necessary address issues highlighted to ensure improved more effective audits that deliver on mandate.
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Increase in length of time audits are conducted.
(More time for verification, guidance & other support)
Addition of appendix to checklist that addresses discipline specific requirements
Technical advice & guidance to labs moving forward to seek accreditation.
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Standardization of SLIPTA audit practice (e.g. guideline document for auditors)
Auditor selection and certification criteria more stringently applied
CPD & Competency program for auditors
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SLMTA SYMPOSIUM 2016
Bridging the SLIPTA stars and ISO Accreditation
GUIDANCE IS ALREADY AVAILABLE
https://www.slmta.org/resources
Published responses from discussion
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EXAMPLE: CRESAC AUDITOR COMPETENCY PROGRAM
How do you ensure competency of
your auditors? What measurements
are collected and analyzed?
1. Systematic evaluation after each mission
Review of assessment reports (50 points)
Consideration of complaints or observations
related to the assessor’s behavior and deemed
to be well cohesive (20 points)
Professional and ethical awareness (30 points)
https://www.slmta.org/uploads/category_file/30/1.5
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2. Evaluation every 3 years
Participation in capacity building workshops for
assessors organized by CRESAC once a year
(40 points)
Systematic assessment at each engagement
(60 points)
3. Results
Maintenance 70%;
Warning (between 60 and 70%);
Removal from the list <60%
https://www.slmta.org/uploads/category_file/30/1.5
EXAMPLE: CRESAC AUDITOR COMPETENCY PROGRAM
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WHAT WE WANT TO ACHIEVE
QUALITY LABORATORY& HEALTHCARE
SERVICES FOR ALL
MORE
ACCREDITED
LABS
Improved
SLIPTA Audits
Target : 250
Accredited
Labs by 2020
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THANK YOU