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Critical Review: Marketing Ethics and the Ethical Consumer
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Transcript of Critical Review: Marketing Ethics and the Ethical Consumer
ATIQAH ISMAIL CRITICAL REVIEW ON MARKETING ETHICS 2011
INTRODUCTION
Marketing has been criticized for harming the interest of consumers, society and the
environment in the application of the marketing mix (product, promotion, pricing and place)
(Jobber, 2010) and promoting societal moral decay, endorsing materialism and causing
environmental degradation (Miller, 2005). Marketing ethics is concerned with the moral
principles and values which guide marketing decisions and activities in an ethical manner
(Jobber, 2010).
The following essay will be based on four articles by Miller (2009), Parsons (2009), Carrigan
and Attalla (2002), and Doonar (2005). This essay provides an overview of the four articles
and the outline of the key themes identified within them, and subsequently provides a critical
review of the identified themes.
OVERVIEW OF ARTICLES
Miller (2009) discussed the issues involved in sustainable marketing. Miller reported the need
for sustainable marketing, as organisations have been blamed for the depletion of scarce
natural resources (forest, land, fish) and environmental degradation (harmful pollutants and
waste) arising from marketing activities and products in satisfying consumers’ need, which
could subsequently cause potential difficulty in acquiring necessities to sustain human life in
the future. A number of arguments against sustainability were also reviewed, for example,
that technological advances will make the need for sustainable development unnecessary.
Miller considered organisations’ and individuals’ challenges of behaving responsibly,
involving the trade-off between long-term social benefit and in choosing short-term gains.
Miller discussed the role of regulation legislation in coercing organisations to behave
responsibly such as, the imposition of environmental taxes and congestion charges. Miller
stated, many environmentally responsible organisations are experiencing positive impacts on
profits, and companies are increasingly incorporating profit-centred activities with
environmentally friendly practices. Miller reported that consumers are increasingly aware of
sustainability issues and are also reported to boycott unethical products. Conversely, there is
evidence that consumers concern for the environment had not translated to purchase
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ATIQAH ISMAIL CRITICAL REVIEW ON MARKETING ETHICS 2011
behaviour, and that consumers are sceptical, indifferent and confused of green marketing.
Miller acknowledged that the success of sustainable marketing on the planet is still not clear,
but recognizes the future potential of sustainability could be significant.
Parsons (2009) discussed issues with the definition and scope of marketing ethics, and issues
in establishing practical ethical guidelines for marketing. Universal application of a set of
ethical marketing codes is complicated by the subjectivity and differences involved in ethical
and moral standards across different institutional environments and cultures, and that the
extensiveness and dramatic developments in marketing ethics research have caused
complexity in defining the scope of marketing ethics. Parsons reviewed the normative and
positive roles of marketing ethics. The normative role guides what marketing organisations
ought to do or what kinds of marketing systems a society ought to have. The positive role was
illustrated by a framework developed by Hunt and Vitell (1986) which explores the
standpoints decision-makers use in their ethical evaluations. Parsons examined the marketing
criticisms regarding marketing research, advertisement and brand management. Parson also
questioned the prevailing issue regarding the extent to which marketers are responsible for
the impact of their products (such as unhealthy foods, cigarettes and alcohol) on the society.
Doonar (2005) examined how brands are responding to the trend for ethical products as
consumers’ awareness of ethical consumerism increases. Doonar believed that ethical
consumerism is a growing global trend and is affecting how people shop. The author
discussed the implications of companies becoming ethical and uses examples of various
companies such as the Body Shop and Ben and Jerry’s to illustrate the positive impact on
firm’s profitability and image by being ethical and responsible. The author was concerned
with the lack of uniformity and standards in promoting ethical activities, and believed that
companies should be communicating and promoting their ethical and corporate social
responsibility (CSR) activities to consumers. Doonar then reviewed how companies can
develop their marketing strategies for ethical products to consumers, for example, through
ethical labelling and clear communication.
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ATIQAH ISMAIL CRITICAL REVIEW ON MARKETING ETHICS 2011
The study by Carrigan and Attalla (2002) aims to investigate the extent to which consumers’
concern of marketing ethics influence their purchase behaviour. Carrigan and Attalla were
concerned with the inconsistencies and inadequacy of evidence in past researches to support
that ethical concern is driven by the belief that consumers will be attracted to socially
responsible firms. Carrigan and Attalla also examined if the link between CSR and consumer
purchase behaviour has develop as projected by Dragon International in 1991. The authors
conducted two focus groups involving five university educated participants aged between 18
and 25 years. Their subsequent findings disproved the link between CSR and consumer
purchase behaviour. An attitude-behaviour gap between intention and actual ethical
punishing behaviour of purchasing and boycotting ethical and unethical companies was
identified. Also, companies with good environment or CSR record had no influence on
consumers purchase decision, and scepticism surrounding corporate ethical integrity appears
to influence consumer ethical behaviour. Consumers also lack the information to allow them
to make better ethical judgements. Consumers who act on ethical intentions were reported to
remain a minority, and are likely to be selectively ethical. Carrigan and Attalla developed a
consumer matrix which segments ethical consumers based on their attitudes to ethical
purchasing. The matrix was proposed to facilitate firms to target ethical issues to consumers
in order to encourage consumers to behave more ethically.
CRITICAL REVIEW
Evaluation of the papers shows differences in contexts. Miller and Parsons were concerned
with marketing ethics as a practice within marketing activity and its impact on the wider
society. Parsons discussed the roles of marketing ethics in offering ethical guidelines for
marketing practices and was concerned with ethics as a practice within marketing. Miller
emphasised the need for environmental conservation for future social benefit. Carrigan and
Attalla were concerned with consumers’ ethical attitude-behaviour gap and how marketers
can engage consumers in favouring ethical behaviour. Doonar were concerned with the lack
of standards in promoting ethical behaviour of firms to appeal in the trend of ethical
consumerism. Doonar’s emphasis of using ethics as a tool to attract consumers to enhance
profitability and organisations’ image questions the organisations’ ethical and moral stance,
because I believe ethics should be a practice and a culture in guiding a firm’s behaviour for
social good, instead of as a device to appeal to consumers for organisational gains. However
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ATIQAH ISMAIL CRITICAL REVIEW ON MARKETING ETHICS 2011
overall, they all emphasised the need for ethical marketing. I have identified two broad
themes within the literatures (Carrigan and Attalla, 2002; Doonaar, 2005; Miller, 2009;
Parsons, 2009); theme one is concerned with marketing criticisms and responsibility, and
theme two, validity of ethical and sustainable marketing.
Marketing Criticisms and Responsibility
Marketing has been blamed for the effects of their products and activities to the society, such
as advertising to vulnerable groups, and the impact of potentially harmful products, such as
fast foods. Regulation and legislation have contributed to moving and coercing organisations
towards a socially and environmentally responsible marketing behaviour such as, the
imposition of environmental taxes and congestion charges (Miller, 2009; Carrigan and
Attalla, 2002). Other criticisms include marketing’s contribution towards the materialistic and
wasteful side of the society, which subsequently cause depletion of natural resources and
environmental degradation (Miller, 2009; Carrigan and Attalla, 2002). However there is still
ambiguity over the extent to which marketers may be held responsible (Parsons, 2009;
Carrigan and Attalla, 2002). This section will evaluate some of the responsibility issues and
criticism of marketing.
Carrigan and Attalla reported that consumers are not willing to trade price, quality and value
over ethical criteria of a product. I believe that consumers’ indifference and lack of
appropriate purchase behaviour towards ethical product offerings can be demotivating for
marketers and can encourage them to abandon moral and ethical principles. Marketing is
defined by AMA (2008) as an “activity, set of institutions, and processes for creating,
communicating, delivering, and exchanging offerings that have value for customers... and
society at large”. Marketing as an exchange process between buyers and sellers cannot be
acknowledged if consumers do not value the offering of ethical firms and unwilling or unable
to play their role in the dyadic process of exchange. Consumers’ lack of willingness to
contribute to the exchange process causes an obstruction in the offering of ethical products.
Hence, I believe that marketers are not entirely responsible for behaving unethically.
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ATIQAH ISMAIL CRITICAL REVIEW ON MARKETING ETHICS 2011
In my opinion, marketers are not solely responsible for the effects of their products and
activities, for example, Parsons mentioned the criticisms of advertising on vulnerable groups
such as children. On average, children in the UK watch more than two and a half hour of
television and spend fifty minutes on the internet per day (Sellgren, 2011) and are inevitably
exposed to various types of advertising. I do not believe that marketers are responsible for the
advertisements children are exposed to from the types of media access they have at home.
Parents and the society as a whole should be responsible in nurturing knowledgeable and
invulnerable generation.
Validity of Ethical and Sustainable Marketing
Miller refers sustainability as meeting the needs of the present without depleting resources or
harming natural cycles for future generations. The concept of sustainability runs counter to
the tenants of marketing and maybe highly difficult to put into practice, it involves the
challenges of balancing conservation and consumption, in particular, the trade-off between
long-term social benefit and in choosing short-term gains (Miller, 2009). There is a belief
that being ethical and responsible will have positive impact on firm’s profitability and image
(Carrigan and Attalla, 2002; Doonar, 2005; Miller, 2009). However, Miller reported that the
impact of sustainability on the planet is still unclear, although ignoring sustainability can
potentially be damaging to the environment and the society in the long-run. Carrigan and
Attalla identified that ethical consumers will not necessarily buy the products of ethical firms
or boycott unethical firms, and suggested that marketers should engage consumers to behave
more ethically. There were also arguments against sustainability, suggesting that the threat to
the environment is exaggerated and that technological advances in the production and
disposal of products will make the need for sustainable development unnecessary (Peattie,
2006; cited in Miller. 2009). Overall, there seems to be no consensus between all four papers,
hence the following will evaluate the validity of ethical and sustainable marketing.
The term sustainability as “meeting the needs of the present without depleting resources... for
future generation” [italics added] is considered exaggerated; I do not believe environmental
conservation and maintaining or restoring resources for the future are achievable without
depleting resources while pursuing economic growth. Firstly, I believe that sustainability can
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ATIQAH ISMAIL CRITICAL REVIEW ON MARKETING ETHICS 2011
only be achieved through rapid adaptation and sustained, harmonious commitment of the
society to conserve, however, this was not supported by the evidence regarding consumers’
lack of ethical behaviour towards sustainability (Miller, 2009; Carrigan and Attalla, 2002).
Secondly, the term sustainability implies immediacy between current consumption and
environmental conservation and protection. The environmental challenge that accompanies
economic development cannot be eliminated, because restoration and conservation cannot be
achieved immediately, however I believe the pace of environmental degradation and
depletion of resources can be reduced by technological developments in production and
disposal methods, such as the development of Quorn (mock meat mycoprotein food from
fungus), hybrid cars, renewable energy and recyclable or non-biodegradable packaging.
However, I believe the idea of sustainability is still necessary, because of the pace differences
between consumption and population growth and the pace of research and development for
ethical alternatives of marketing practices. Hence, reusing and recycling should be practiced
whenever possible, because this preserves the environment in the short-term (Hill, 2006).
CONCLUSION
Marketing activities have impacts on the society and the environment. Hence it should
behave responsibly within the best interest of those who are and will be affected by its
activities. Marketing as an exchange process requires the cooperation of consumers to behave
ethically and to value marketers’ ethical offering. Thus, the ethical consumer matrix by
Carrigan and Attalla merit the application to encourage consumers towards a more desirable
ethical behaviour. In conclusion, marketing ethics and sustainability are important, despite
the challenges and ambiguity within its terms and applications. Hence, cooperation of
stakeholders is important to support the ethical advances of marketing practices, such as, the
role of regulation legislation in moving organisations towards ethical and sustainable
behaviour.
By Atiqah Ismail, BSc Marketing, Newcastle University
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ATIQAH ISMAIL CRITICAL REVIEW ON MARKETING ETHICS 2011
REFERENCES
American Marketing Association, (2008). The American Marketing Association Releases
New Definition for Marketing. [Online] Available at:
http://www.marketingpower.com/AboutAMA/Documents/American%20Marketing
%20Association%20Releases%20New%20Definition%20for%20Marketing.pdf [Accessed:
18.11.2011].
Carrigan, M. and Attalla, A., (2002). ‘The Myth of the Ethical Consumer: Do Ethics Matter
in Purchasing Behaviour?’. Journal of Consumer Marketing, 18(7), pp. 560-577.
Doonar, J., (2005). ‘A Question of Ethics’. Brand Strategy, 193, Jun 2005, pp. 24-27.
Hill, B., (2006). Against Sustainability. [Online] Available at:
http://www.lanecc.edu/sustainability/documents/Hill.pdf [Accessed: 01.12.2011]
Jobber, D., (2010). Principles and Practice of Marketing. 6th ed. Berkshire: McGraw-Hill
Education.
Miller, C., (2009). ‘Sustainable Marketing and the Green Consumer’. In: Parsons, E. and
Maclaran, P., Contemporary Issues in Marketing and Consumer Behaviour. Oxford:
Butterworth-Heinemann.
Parsons, E., (2009). ‘Ethical Debates in Marketing’. In: Parsons, E. and Maclaran, P.,
Contemporary Issues in Marketing and Consumer Behaviour. Oxford: Butterworth-
Heinemann.
Sellgren, K., (2011). Children's Screen Habits Revealed. BBC, [Online] 1 February.
Available at: http://www.bbc.co.uk/news/education-12334962 [Accessed: 27.11.2011].
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