Criteria of a Successful Project Leader

www.myCNI.com.my www.OOBEY.com

CRITERIA OF A SUCCESSFUL PROJECT LEADER(How to get things done…)Case Studies, Concepts and Debatable Ideas

Kenny OngCNI Holdings Berhad


Intro: CNI

1. 20 years old2. Core Business: MLM3. Others: Contract Manufacturing, F&B Retail,

Export/Trading, eCommerce, Shared Services4. Malaysia, Singapore, Brunei, Indonesia, India,

China, Hong Kong, Philippines, Italy, Taiwan, Oman, United States, Vietnam

5. Staff force: ± 5006. Distributors: 200,0007. Products: Consumer Goods and Services


Introduction to Project Leadership

Biggest Mistakes and Skills Required


Mistakes made and why things don’t get done

1. Too many things and unrelated to objective

2. Mistaking Activities as Results

3. Act glory and glamour without achieving anything first

4. Overly ambitious due to inflated ego

5. Wrong person, wrong job

6. Not willing to take risks

7. Easily give up

8. Not resourceful enough

9. Thinking “I am right”

10.Thinking “Why it can’t be done” vs. solutions for end-objective

11.Doing the same thing over and over again and expecting different results


Skills Required

Team Management People

Skills

Time Management

Communication

Problem Solving

Decision Making

Project Management

Leadership Styles

Facilitation & Chairing


What is covered today…

Team Management People

Skills

Time Management

Communication

Problem Solving

Decision Making

Project Management

Leadership Styles

Facilitation & Chairing


Four Criteria of Successful Project Leadership

A. Situational Leadership and Leadership Styles

B. How to get things done…

C. Death by Meetings

D. Character and Role Modeling


PROJECT LEADERSHIP

A. Situational Leadership and Leadership Styles


What is your Business Model?

USP

Market Discipline

Profit Model

•Google

•Air Asia

•Tata Nano


Leaders vs. Business Model

"They are the most innovative"

"Constantly renewing and creative"

"Always on the leading edge"

"A great deal!"

Excellent/attractive price

Minimal acquisition cost and hassle

Lowest overall cost of ownership

"A no-hassles firm"

Convenience and speed

Reliable product and service

"Exactly what I need"

Customized products

Personalized communications

"They're very responsive"

Preferential service and flexibility

Recommends what I need

"I'm very loyal to them"

Helps us to be a success

Product Leadership

OperationalExcellence

CustomerIntimacy


http://www.mycni.com.my/

http://www.oobey.com/


Operational Excellence(low cost producer)

Ref: The Discipline of Market Leaders, Michael Treacy & Fred Wiersema; 1995

Product Leadership(best product)

Customer Intimacy(best total solution)

Leaders vs. Business Model: Market Disciplines





Operational Excellence

• Competitive price

• Error free, reliable

• Fast (on demand)

• Simple

• Responsive

• Consistent information for all

• Transactional

• 'Once and Done'

Operational Excellence

• Competitive price

• Error free, reliable

• Fast (on demand)

• Simple

• Responsive

• Consistent information for all

• Transactional

• 'Once and Done'

Customer Intimacy

• Management by Fact

• Easy to do business with

• Have it your way (customization)

• Market segments of one

• Proactive, flexible

• Relationship and consultative selling

• Cross selling

Customer Intimacy

• Management by Fact

• Easy to do business with

• Have it your way (customization)

• Market segments of one

• Proactive, flexible

• Relationship and consultative selling

• Cross selling

Product Leadership

• New, state of the art products or services

• Risk takers

• Meet volatile customer needs

• Fast concept-to- counter

• Never satisfied - obsolete own and competitors' products

• Learning organization

Product Leadership

• New, state of the art products or services

• Risk takers

• Meet volatile customer needs

• Fast concept-to- counter

• Never satisfied - obsolete own and competitors' products

• Learning organization

Leaders vs. Business Model: Disciplines, Priorities, and KPIs





The McPlaybook*

Make it easy to eat• 50% drive-thru• Meals held in one

hand

Make it easy to prepare• High Turnover• Tasks simple to learn

& repeat

Make it quick• “Fast Food”• Tests new products

for Cooking Times

Make what customers want• Prowls market for new

products• Monitored field tests

*Adapted from: Businessweek , Februrary 5th 2007









Market Disciplines


Leadership Extremes

• Have you experienced such a Boss?

MICRO MACRO

IDIOT

HERO


Leaders vs. People Situations

Su

pp

ort

ive

DirectiveLow High

High

Able

Willing

Able

Unwilling

Unable

Willing

Unable

Unwilling

D4 D3 D2 D1

S2

S1S4

S3



Su

pp

ort

ive

DirectiveLow High

High

Able

Willing

Able

Unwilling

Unable

Willing

Unable

Unwilling

D4 D3 D2 D1

S2

S1S4

S3S1: TELLING

Specific Directions

Close Supervision



Su

pp

ort

ive

DirectiveLow High

High

Able

Willing

Able

Unwilling

Unable

Willing

Unable

Unwilling

D4 D3 D2 D1

S2

S1S4

S3

S2: CONSULTING

Explain Decision

Solicit Suggestion

Direct Tasks



Su

pp

ort

ive

DirectiveLow High

High

Able

Willing

Able

Unwilling

Unable

Willing

Unable

Unwilling

D4 D3 D2 D1

S2

S1S4

S3

S3: PARTICIPATING

Collaborative Decisions

Support Tasks



Su

pp

ort

ive

DirectiveLow High

High

Able

Willing

Able

Unwilling

Unable

Willing

Unable

Unwilling

D4 D3 D2 D1

S2

S1S4

S3S4: DELEGATING

Turns over Decisions & Responsibilities for

Tasks


PROJECT LEADERSHIP

B. How to Get Things Done…


…Mindset

1. If I don’t get it done, they will get someone else to do it

2. Overall/Ultimate end-objective

3. Accountability4. Expect enemies5. Positive persistence6. Failure acceptance7. Ready to Sacrifice

8. Partnerships win – some else always wants what you have and vice versa

9. There are always people better than you

10.Learn, before you need it

11.There will always be jerks in your way


…Self

1. Understand and use Buy-in

2. Momentum3. Back up – Plan B4. Build your network

before you need it5. Work around obstacles6. Dig for resources7. Focused on Results, not

activities8. Control and utilize

Emotions

9. Know when to give up when it’s not worth it

10.Lose the battle, win the war

11.Sensitive communication

12.Partner your weaknesses

13.Trust your gut instincts sometimes (thru experience)

14.Perfect Time Management skills


…through Others

1. Paint the picture

2. Reward and Punishment

3. Praise & Recognition

4. Freedom α Maturity

5. Modeling

6. Communication: Repetition and Emphasis

7. Urgency (what if not done?)

8. Prioritize, Focus

9. Leading and Lagging Indicators -> Results

10.Motivation = Hope and Control


…through Others

11.Hire/Fire (who you fire determines who you keep)

12.< 80% certainty decisions, pass to the team

13.Set Guiding Principles

14.Set Boundaries15.Let mistakes happen

to learn

16.Use 3rd Party

17.Little Steps – building blocks

18.Independent successes

19.Sponsor your weaknesses


Communication SF

LINA

Listen with interest and praise

make the person feel Important

use their Name

Ask questions


Influence SF

PASSE

Praise and encourage

Ask questions

allow the person to Save Face

use SMART goals

Encourage small improvements


Motivating Others

Hope

Control


Motivating Others

Passion Job

GrowthTalent

Minimum Motivation Target: 2 out of 4

Delegation


Teamwork SF

CORE WL

Communication

common Objectives

Role

Enemy

Weakest Link


Alignment: 4-Wheels Model

Culture

Business

ModelStrategic Planning

StructurePerson

Leadership

Resources



Alignment: Framework

• Focus point• Alignment• Quality• Innovation & Differentiation• Risk taking• Performance Management• Corporate obsession• Decision making

Culture



Alignment: Framework

• Org Structure• Job Design• C&B• Policies & procedures• Decision making• Job fit• Management Systems• BSC and KPIs• Decentralized & Empower

Structure



Strategy: Framework

• Role modeling• Vision/Mission/Philosophy• Leadership Style• Delegation & Empowerment• C&B, Promotions• Sense of Urgency• Speak regularly about Performance

Leadership



Strategy: Framework

• Recognition• Recruitment• Training• Profit sharing• Values• Motivation• Self Efficacy• Awareness• Useful Competencies• Career aspirations• Attribution (control)

Person



Strategy: Framework

Enablers• Technology• Equipment• Materials• Human• Intellectual

Property• Partners• Property

Resources

Funding • CAPEX• OPEX



Alignment: 4-Wheels Model

Culture

Business

ModelStrategic Planning

StructurePerson

Leadership

Resources



PROJECT LEADERSHIP

C. Death by Meetings


• Error #1: Solving the wrong problem.


• Error #2: Concentrate on problems rather than the Objective.


• Error #3: Solving a 2-person problem in a 20-person committee.


• Error #4: People wander off the topic.

“I vote for ice cream”

“We’d need several sauces, maybe a make-your-own-sundae table. I could provide the nuts.”

“I’m allergic to chocolate. We need at least two flavors.”

“I have a little ice cream maker. How much would it cost to make homemade ice cream for a hundred people? How about pistachio flavor?”

“Are you sure we want ice cream in December? What about a special cake made in the shape of a heart?”

“Everyone’s on a diet. Let us serve coffee and salad.” ….


Managing Meetings

1. Why meet? Alternatives?

2. Formal vs Informal Meetings

3. Agenda setting – putting the pressure

4. Question Big and Small items

5. Focused vs. Wandering – depending on type of meeting & objectives

6. Powerful Secretary (especially if Project)

7. Reading faces and emotions

8. Who should Chair?

9. Pre reading materials and preparation

10.Reporting (read before meeting, report highlights, question small stuff, what’s next? Support? Report Back?)


PROJECT LEADERSHIP

D. Character and Role Modeling


“The Good things that the leader does in excess, the followers will

do in moderation.

The Bad things that the leader does in moderation, the followers

will do in excess.”John C. Maxwell

Law of Excess and Moderation


Personal Notes on Leadership

1. Create mood

2. Let staff shine

3. Momentum

4. Kindness, Manners

5. Role Modeling

6. Paint Picture

7. Staff success

8. Let others talk

9. Hold your opinion

10.Read emotions

11.Fun, Freedom, Expression

12.Confidence, Cool

13.Each their own lives


“As for the best leaders, the people do not notice their existence.

…when the best leader's work is done the people say,‘We did it ourselves!’ ”

Lao-tse

Final words…


Greatest Leadership Lesson

Law of the Ping-Pong Ball

a.k.a. Law of Cause and Effect

Thank You.

soft copy of slides: http://totallyunrelatedrandomanddebatable.

blogspot.com/

Criteria of a Successful Project Leader

Business

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