Crisis Management - McLarens · • Crisis management public relations • Regulatory & subject...
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MCLARENS.COM/CRISIS-MANAGEMENT Crisis Management
Transcript of Crisis Management - McLarens · • Crisis management public relations • Regulatory & subject...
M C L A R E N S . C O M / C R I S I S - M A N A G E M E N T
Crisis Management
Business benefits
Our knowledge of the speciality insurance coverages provided by the insurance markets enables us to manage expectations right from the critical 1st hours of a crisis loss event to ensure the greatest likelihood of a smooth and successful outcome for all.
• Product recall expense & liability - including Coverage A and B
• Product contamination - including adverse publicity and government recall
• Automotive & consumer durables forms - including impaired property
• Contaminated food/restaurant contamination/foodborne illness cover
• Reputational risk • War, terrorism & political
violence - including CBRN• Security crisis - including
active assailant & workplace violence
• Loss adjusters• Surveyors• Engineers• Project managers• Forensic accountants
• Forensic scientists• Crisis management
public relations• Regulatory & subject
matter experts
Services at your disposal
We can quickly assemble a loss-specific team with all the expertise you need, including:
Our global team of loss adjusters are highly regarded as specialists in Crisis Management. Offering in-depth experience of handling crisis events around the globe, we understand that insureds require urgent, expert care and attention in handling their claims. This typically involves the added complexity of reputational risk issues arising from the media, government authorities, security services, customers and consumers. Our team’s technical knowledge covers:
Our expertise
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Quality is at the heart of McLarens.
Contact us today for assistance with your Crisis Management claims. For more information, visit mclarens.com/crisis-management
800.813.mclarens and [email protected]
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Case studies
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When Salmonella strikes twice
SITUATION
A food manufacturing facility suffers an identical
contamination of product 10 years apart with an
exact DNA match of the same Salmonella strain.
SCENARIO
The insured disposed of equipment from two
complete production lines and sealed off that side
of the production plant. The resulting USD 20
Million claim included that extra expense, asset
loss costs, cost of the recalled inventory, recall
expenses, and loss of gross profits.
OUTCOME
Avoiding inevitable costly litigation and
overcoming initial differing expectations in terms
of damages, a settlement was quickly reached on
a compromise basis with both insurer and insured.
They left satisfied and with a stronger relationship,
which ultimately led to successive policy renewals.
A terrorist act affecting U.S. businesses is minimised
SITUATION
Homemade bombs detonated at the finish line of
the Boston Marathon, which blew out windows
and caused other damage to adjacent buildings
forcing businesses to close.
SCENARIO
The claim covered resulting physical damage and
business income loss to the multi-retail office
buildings.
OUTCOME
Due to our team’s immediate response and quick
actions, the claim was quickly resolved and paid
with minimal downtime, which resulted in ‘business
as usual’ operations for the policyholder and their
tenants.
