Crisis management

18
CRISIS MANAGEMENT Cem Tozar December 2008

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Transcript of Crisis management

Page 1: Crisis management

CRISIS MANAGEMENT Cem Tozar

December 2008

Page 2: Crisis management

The best way to manage the crisis is to predict the coming and get prepared.

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crisis The word crisis consists of two words in Chinese;

danger and opportunity.

danger

opportunity

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Determine the danger&

opportunities

Analysis

Choose the best

option

Applying solutions

Performance measurement

Plan of Action

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Catastrophic

risks

Risks that may have important effects

All other risks B

oard

of d

irecto

rs

Top

man

agem

en

t

All b

usin

ess u

nits

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IGNORING THE CRISIS, INCREASES THE MAGNITUDE OF THE DAMAGE

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The real success criteria in crisis management is the prediction of crisis and avoiding it.

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Previous Circumstances

Internal crisis

Mature crisis management

Assess and feedback

Perceived crisis

Immature reaction to crisis

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Integrating the lessons learned

Crisis Management Applications

Authentication methods

Technical intelligence

Crisis Management Planning

«Ready for crisis» culture

Emotional intelligence

In crisis management all units must perform internal data, intelligence and analysis together.

Previous Circumstances

Internal crisis

Mature crisis management

Assess and feedback

Perceived crisis

Immature reaction to crisis

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Integrating the lessons learned

Crisis Management Applications

Authentication methods

Technical intelligence

Crisis Management Planning

«Ready for crisis» culture

Emotional intelligence

Planning and implementing are the crucial components of crisis management

Previous Circumstances

Internal crisis

Mature crisis management

Assess and feedback

Perceived crisis

Immature reaction to crisis

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The best defence is,

a well planned attack.

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CRISIS MANAGEMENT

foresee: guess what can create problem.Specify the topics

position: determine your position for these topics

prevent: take preventive measures

plan: prepare a crisis plan against the possibility of the failure of

these measures

evaluate: evaluate the results of measures and your

plan and take additional measures if necessary

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Crisis-prone industries 2007 1. Software 2. Pharmaceutical companies 3. Oil companies 4. Natural gas companies 5. Brokers 6. Banking 7. Telecommunication 8. Automotive 9. Air transportation 10. Computer manufacturing Annual ICM crisis report 2007

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Crisis

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yes…

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Each employee can/must be the part of the crisis solution.

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Eventhough crisis reflects one particular department, all units should take action.

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Every crisis, can be managed.


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