Crexendo’s Cloud

Communications Solutions

Presentation Date: October 5, 2015

About Crexendo • Publicly Traded OTCQX: CXDO • Headquartered in Tempe, AZ with Regional Offices in Utah and Nevada • Founded in 1998 • Data center hosting for over 20,000 voice & data customers • CLEC in 43 States with Ability to Sell in all 50 States & Canada • Live 24x7 customer service • Experienced management team:

• Steve Mihaylo, CEO (36 years Inter-Tel, 6 years Crexendo) • Doug Gaylor, COO (22 years Inter-Tel, 5 years Crexendo) • Satish Bhagavatula, CTO (15 years Inter-Tel, 5 years Crexendo) • VP & Engineering Staff – Collective 150+ Years in Telecom

Why the Dramatic Shift to the Cloud?

The massive shift to cloud-based, hosted communications comes from the realization that telecommunications only powers

your business. By outsourcing this critical business function, you can get back to focusing on your core business strategy.

> Local Dial Tone

> Long Distance

> Phone System

> Data Lines

> Internet Service

> Cabling Cost

> Maintenance – Per Trip

Cost Areas

> Phone/Devices

> Internet Service

> Router (If Upgrade Needed)

Old Model vs. Today.

Cost Areas

World-Class Products

Complete Cloud Solutions for Efficient Unified Communications

Mobility

Disaster

Recovery Unified Communications

CRM Integration

Network

Services

Call Centers

& ACD

Multi-Location SMB & Enterprise

VoIP

Email

Integration

Recording

& Storage Collaboration

Color Display Executive Phones

SIP 340G – Color Gigabit-

PoE Internet Phone

Multi-line, soft and 10

additional programmable

keys

HD audio, VLAN, Ring

tones

Customized Crexendo

firmware

SIP 240 – Color Gigabit-

PoE Internet Phone

Multi-line, soft and

programmable keys

HD audio, VLAN, Ring

tones

Customized Crexendo

firmware

SIP T48G – Color Gigabit-

PoE Exec Phone

Multi-line, soft and 30

programmable keys

HD audio, VLAN, Ring

tones

Customized Crexendo

firmware

Soon to be Released – New Series of Phones

IP 430– Color Gigabit PoE Phone

4.3” display, soft and programmable keys

HD audio, VLAN, Ring tones,

Customized Crexendo firmware

IP 350– Color Gigabit PoE Phone

3.5” display, soft and programmable keys

HD audio, VLAN, Ring tones

Customized Crexendo firmware

Traditional PBX Features.

Forward.

Transfer.

Conference, Intercom, Auto-answer.

Mute, Hold, Call-waiting, LCR, MOH.

Caller-ID, Redial, Auto-redial, Hotline, DND.

Call-history, Phone-book, Company Directory.

Voicemail, Message Summary.

Anonymous calling/call-rejection.

Paging (multicast, overhead).

Directed call pickup.

Headset support.

Ring-tone selection, Wallpaper.

Traditional PBX Features.

Advanced Call Routing.

Sequential/Simultaneous Ringing.

Status based routing.

Find me / Follow me.

Auto-attendant.

Corporate Directory.

Dial-by-name, Dial-by-number.

Call Park/Pickup, System Hold.

Ad-hoc 20-party conference.

Call center - ACD.

Hunt Groups.

Fax.

Call Recording, Call Logger.

Traditional PBX Features

Multiple Avenues for Feature Access

Phone/Expansion Modules

Crexendo Web Portal

Mobile

Example Features

Find-Me-Follow-Me – Status

DSS/BLF

ACD Login/Logout

Crexendo Attendant Console.

Unified Messaging

Unified access to voicemail, call recordings, fax.

Portal, Email, Mobile.

Wav files – Embedded QuickTime player.

Flexible forwarding rules.

Cloud storage.

Crexendo Mobile

Extension off your Crexendo system

Make & receive calls using desktop number

Show office line as caller ID on calls

Sim-ring desk and mobile app

Reduce cellular minute usage

International Travel – Call US for free

Voicemail & missed call notifications

Visual voicemail – return calls back from VM

Status management (Find-Me-Follow-Me)

One Touch Forward

Automated contact sync

Cloud Fax

Paperless Fax - Email, Portal, Mobile

Inbound & Outbound

Outbound cFax

[phone-number]@fax.crexendo.com

Send/Compose fax from portal

Employee permission

Optional access code - Secure

Status - Queued, Delivered, Error

pdf, tiff, doc[x], xls[x], txt, rtf, html, jpg

Cloud Conference

Ad-hoc always available conference

20 party hosted conference with pin

Each user can have their own bridge

DID – Local or Toll Free

Mid-conf. DTMF features (0 = mute)

Record conference

Call Center - Dashboard.

Real time data – Call Status, Agents Status, Queue Statistics

Multiple concurrent access based on assigned privileges

Auto or manual data refresh support

Ideal wallboard for heads-up display

Robust, feature-rich yet easy administration

Always on! No maintenance downtime

Carrier class performance & reliability

No special hardware needs

Multi-Location staffing support

On-demand growth as per your needs

Muti-tier queue support thru overflow

Caller-ID customization

Caller position announcement & chime

Custom MOH

All call recording for queue & agents

Call Center - Customized.

Daily/Weekly/Monthly Reports

Delivery to your e-mail inbox

Text or CSV format support

Comprehensive reports

Customize per your needs

Call Center - Reporting.

Record Individual Calls

DSS key toggle, or *72, *73

User based permission

Record All Calls

Extension based

Recordings delivered to group

ACD recordings – call center admin

Access, storage, metering

Access – portal, email

Aac format, authenticated download

Storage metered – 1 GB free

Approx 100 hours per GB for aac

Call Recording.

Building Your Telecommunications Cloud with Crexendo.

Intuitive Web Interface:

• Dashboards (VM, Fax, ACD)

• Visually manage your device, call

routing, and teams

Setup, Maintenance, & Self-Service :

• Phone Management

• Status Updates

• Call Logs

• And More…

Data Centers.

• Fully Redundant • AWS Disaster Recovery Backup • Highest security levels • PCI compliance • Nightly site backups and offsite tape rotation • High performance bandwidth • 9-level network redundancy • 24x7 interior and exterior surveillance • N+1 redundant UPS power backup • On site diesel generators • Advanced fire suppression systems • Redundant fiber entry points • Certified engineers and security professionals

Trusted Partners:

Thank You!